Sophos Ideas

Do you have an idea for a Sophos product? Do you recognize a good idea when you see one? We want to hear from you!

Lowell

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  1. 109 votes
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    Under Review  ·  9 comments  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Lowell commented  · 

    This almost 4-year old request is under review as of January 2017. Now, in September 2020 we still have no progress. Sophos, what's happening? How hard is this to do? What are the roadblocks? Please communicate on these forums. The best vendors we use communicate better than you do on this.

    Lowell supported this idea  · 
  2. 7 votes
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    1 comment  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Lowell commented  · 

    Sophos needs to provide better, smarter reporting that shows actual business intelligence.

    Lowell supported this idea  · 
  3. 3 votes
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    1 comment  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Lowell commented  · 

    Yes, this needs to be a capability. At very least they need to allow us to set a customer to "Inactive" especially if there are no licenses used. I can't imagine how larger partners deal with this, potentially having tens or hundreds of inactive customers still showing up.

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  4. 9 votes
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    0 comments  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 8 votes
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    1 comment  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Lowell commented  · 

    Was just about to ask for this. It's silly how in the Dashboard for example, I see an alert "An attempt to communicate with a botnet..." shows up, and I can't click on it to get to that actual alert. Even holding the cursor over the alert shows no detail.

    So I click View All Alerts. I don't see that alert anymore. It's grouped under "Advanced Threat detected". So I expand that group and see the alert. The Description is exactly the same as the one-line alert. That's not helpful at all. There's a lot of space for a real description with even basic details such as endpoint name, IP address, destination FQDN/IP, etc. So now here I can only Mark as Acknowledged. That's completely useless. Why would I want to acknowledge this alert when you're still not telling me more about it?

    Now I have to go hunting and pecking about to find out where I can see more details. I go to the Threat Analysis Center. Nothing there.

    Maybe Logs & Reports. Maybe Events. There are many events now. I don't know which items to filter in order to see that botnet activity alert. I search for "botnet" and no events show up. I scroll through all of them and none of them show that alert. So this isn't helpful at all.

    I then go to Endpoint Protection. In its dashboard I don't see that alert either.

    So I have an alert that sounds important, but I have no idea where it happened, and what I should do to check for any other possible issues. This is often my experience with Sophos Central. I really like the Sophos product and most things are great but this kind of lack of ability to click through in most (but not all) places is very frustrating.

    Lowell supported this idea  · 
  6. 13 votes
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    1 comment  ·  XG Firewall » Base System + General UI  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 13 votes
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    3 comments  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 45 votes
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    9 comments  ·  XG Firewall » Base System + General UI  ·  Flag idea as inappropriate…  ·  Admin →
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    Lowell commented  · 

    Oh man, this TOTALLY needs to be in place. How frustrating to be searching for say, part of a URL (i.e. lastpass.com) and not being able to because I don't know if there's a prefix, suffix, etc. that is actually in the log.

    Lowell supported this idea  · 
  9. 9 votes
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    1 comment  ·  XG Firewall » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    Lowell commented  · 

    Oh man, this TOTALLY needs to be in place. How frustrating to be searching for say, part of a URL (i.e. lastpass.com) and not being able to because I don't know if there's a prefix, suffix, etc. that is actually in the log.

    Lowell supported this idea  · 
  10. 12 votes
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    0 comments  ·  Sophos Mobile » Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  11. 61 votes
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    0 comments  ·  XG Firewall » Email Protection  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  12. 147 votes
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    15 comments  ·  XG Firewall » VPN and RED  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  13. 139 votes
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    3 comments  ·  XG Firewall » Base System + General UI  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  14. 186 votes
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    14 comments  ·  XG Firewall » Base System + General UI  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  15. 115 votes
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    5 comments  ·  XG Firewall » Base System + General UI  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  16. 82 votes
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    1 comment  ·  XG Firewall » Synchronized Security (Heartbeat)  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  17. 453 votes
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    41 comments  ·  XG Firewall » Base System + General UI  ·  Flag idea as inappropriate…  ·  Admin →
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    Lowell commented  · 

    Yes, definitely need to be able to add at least the firewall name. Who in the world memorizes "Appliance IPs", or "Appliance Keys"? As an MSP or for anyone who manages more than 1 firewall we absolutely need to be able to populate the email subject line and body with the name we've given to the firewall.

    Lowell supported this idea  · 
  18. 513 votes
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    68 comments  ·  XG Firewall » Base System + General UI  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  19. 586 votes
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    26 comments  ·  XG Firewall » Base System + General UI  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 
  20. 50 votes
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    4 comments  ·  XG Firewall » Dynamic DNS Providers  ·  Flag idea as inappropriate…  ·  Admin →
    Lowell supported this idea  · 

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