Sophos Ideas

Do you have an idea for a Sophos product? Do you recognize a good idea when you see one? We want to hear from you!

Bruce

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  1. 7 votes

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    1 comment  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 11 votes

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    0 comments  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 4 votes

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    1 comment  ·  Sophos Central » Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 10 votes

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    0 comments  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 331 votes

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    Planned  ·  42 comments  ·  Sophos Central  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 4 votes

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    1 comment  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Bruce commented  · 

    Reduce volume- stop unnecessary alerts.
    If the volume was more manageable, then many of the feature requests would be unnecessary or less important.
    We plan to re implement how alerts are generated as part of an overhaul of status reporting and how it is displayed. this should allow us to be more accurate in generating alerts.
    Where alerts are genuine (but still too common) we are addressing the underlying issues as we identify them.
    Admin responsibility specific alerting, for example an admin only responsible for servers should only get alerts for servers, not for computers. We are looking at implementing roles along these lines, and can add suitable alerting as we do that.
    Please note there are some recently completed items that may help:
    Group alerts by type (and be able to delete all alerts in a category/ies)
    Disable alerts for a certain user (e.g. helpdesk user or person who only needs Central access for generatign reports)
    Send alerts to addresses that aren't a Central admin

    Bruce shared this idea  · 
  7. 6 votes

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    2 comments  ·  Sophos Central » Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 10 votes

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  9. 7 votes

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  10. 3 votes

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  11. 2 votes

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  12. 10 votes

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  13. 7 votes

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    2 comments  ·  Sophos Central » General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 5 votes

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    0 comments  ·  Sophos Central » Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 7 votes

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    0 comments  ·  Sophos Central » Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 7 votes

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    2 comments  ·  Sophos Central » Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
    Bruce supported this idea  · 
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    Bruce commented  · 

    We need to know about
    • ALL Alerts that the user gets,
    • All Alerts that needed cleaning!
    • Any threat rated HIGH!

    We find this disturbing that Sophos App will do something to our PC’s etc and not tell us! This is our network and our equipment, we need to know! This is a critical problem for us!
    I have to do an incident report when events like this happens, and I’m not getting told about them.

    These events could be a symptom of a larger problem that Sophos might be unable to see and action, Why can’t we have all the alerts?

    Not enjoying this process. ☹
    So we don’t have any options here? We have to accept that Sophos is fail proof?
    I’m not willing to make that assumption!

  17. 264 votes

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    28 comments  ·  Sophos Central » Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →

    We are looking at changes to help avoid large numbers of reboot related alerts. This work is not yet planned, so I can’t provide a date, but the proposed implementation would be as below.

    For urgent reboots, e.g. to complete removal of a competitor product being replaced, users will see a notification immediately.

    For non-urgent reboots (i.e. where protection is maintained), users will not see a reboot for the first 2 weeks (typically they will reboot in this time anyway, e.g. for windows updates).

    If not rebooted for 2 weeks they will see a notification they can dismiss.

    The reboot notification be persistent on an endpoint; it will require acknowledgement by the user to clear it. We would expect to have a registry key to be able to prevent this behaviour for systems like shop tills, advertising displays and so on.

    If a further week goes by without a reboot…

    An error occurred while saving the comment
    Bruce commented  · 

    We should be able to choose the alerts we get! How often, who gets them, and tell the Admins. The users will just ignore the Alert, it only pops up for 10 seconds and never gets acted on.

    We need to know about
    • ALL Alerts that the user gets,
    • All Alerts that needed cleaning!
    • Any threat rated HIGH!

    We find this disturbing that Sophos App will do something to our PC’s etc and not tell us! This is our network and our equipment, we need to know! This is a critical problem for us!
    I have to do an incident report when events like this happens, and I’m not getting told about them.

    These events could be a symptom of a larger problem that Sophos might be unable to see and action, Why can’t we have all the alerts?

    Bruce supported this idea  · 
  18. 12 votes

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    1 comment  ·  Sophos Central » Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
    Bruce supported this idea  · 
    An error occurred while saving the comment
    Bruce commented  · 

    Priority: HIGH
    Detection name: Lockdown
    Root cause: Could not find root cause
    Possible data involved: no business files
    Where:On 4R7S8X2

    Its concerning when we don't get HIGH alerts that involve blocking a PROD App getting blocked. I had to chase around trying to spot whit wasn't working. Several hundred people couldn't the app after an update! Once I saw the Lockdown alert I could allow the App as a Safe Allowed Application.

    We need to have the choice of getting Alerts or not.

    We find this disturbing that Sophos App will do something to our PC’s etc and not tell us! This is our network and our equipment, we need to know!
    This is a critical problem for us!

    These events could be a symptom of a larger problem that Sophos might be unable to see and action, Why can’t we have all the alerts?
    Make the alert control more granular, let us decide what alerts we want to get. The alert categories HIGH/MEDIUM/LOW could be broken down to sub categories and let us select which alerts we get and when.
    If they have a suitable worded subject we can do email filtering to different folders and different alerts etc.

  19. 6 votes

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    0 comments  ·  Sophos Central » Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 13 votes

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    3 comments  ·  Sophos Central » Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
    Bruce supported this idea  · 
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