I would suggest that we have a method of reviewing our tickets from this interface not just launching them. It is frustrating not to be able to see the progress of a ticket and to have to wait for email notifications when you are having email issues!!!

We have been using the SAVDI interface for many years now, to check the files that our customers upload into our shop system. This interface is very important for us.
Now we get the information, that the central AV does not support SAVDI. Please bring this product back to your supported products.

Scroll Option to browse More groups in Logs and Reports

I want to search the Threat Analysis Center - Detected Threat Cases. It would be very convenient if I could sort by the user name or device as well as be able to search for a particular user or device

The ability to import computers from AD would be helpful to identify devices that may not have the Sophos Central Agent installed

It would be great if I can decrypt a laptop from the portal. Instead of going to the laptop and turning bit locker off manually to start the decryption.

Repeat a campaign, and use a campaign as a template, could be quite useful features.

Requesting Separate report submission.

Ex:
Events and Alerts only sending to Administrators
Malware/Application/Application Control Policy Violators or any other reports to Selected people only.

So we need to have an option to select reports based on receivers.
Also Automaticallay report submission based on Daily/Weekly/Monthly

Funktion über Outlook AddIN hinzufügen, Corporate Design(Bild anpassen) bzw. anpassen der HTML Vorlage für den Versand von geschützten Inhalten.

The contact information of the customer's Sophos Partner should be provided in all implemented Sophos Products to provide fast first level Support, also for the employees of the customer. The partner should be able to define to provide the specific information in the Sophos Central Partner Dashboard. This allows customers to have the ability for fast support e.g. in XG-Dashboard, Endpoint Protection, etc.

Having regex matching in file names for DLP in Sophos Central Endpoint Advanced would be a great feature to reduce false positives.

The Global Settings > Website Management interface would benefit greatly from a few features. Could you please add a column showing the notes added to each entry, so they can be viewed without needing to mouse hover each entry? Also, can the ability to sort by columns and filter by tags be added? This would greatly improve the usability.

Thank you!

We are a media company who regularly download video files such as .mov files, but these are categorized as "Other Executables" in Web Control and blocked. There should be either a "Video Files" category or allow files by extension type as we don't want to allow all "Other Executables".

alot of issues with tiny support

The release notes located at https://www.sophos.com/en-us/support/endpoint-release-notes.aspx do not include every update made to the Sophos client. We sometimes receive emails stating "Sophos has released a product update" but determining which affected operating system is difficult since the current release notes page doesn't always show an update.

Adding a page that is updated consistently every time an update is made available is a feature our organization would get value from.

In the partner portal under deployment is the option to download a CSV file. I have found that Sophos uses commas as delimiters, which is a problem when a customer's company name has a comma in it (e.g. example company, llc) and needs to be reformatted before it can be parsed for specific information.

My idea is to either change how the CSV files are formatted or add other file formats for export that are able to be parsed.

In the partner portal under deployment is the option to download a CSV file. I have found that Sophos uses commas as delimiters, which is a problem when a customer's company name has a comma in it (e.g. example company, llc) and needs to be reformatted before it can be parsed for specific information.

My idea is to either change how the CSV files are formatted or add other file formats for export that are able to be parsed.

The training module for "Interactive Phishing" does not clearly inform the user when training is complete. After completing the interactive portion and the quiz there is only a small line of quiz complete text and the bottom button loops back to the training. We've had a few users complain about how they couldn't tell when training was actually complete.

I noticed that the 'X' to remove a Global Exclusion is somewhat difficult to see. I think it could be helpful to make it more apparent by darkening the text so that there is more of a contrast.