Thank you for releasing the Sophos internal removal tool, SophosZap.exe! It has made uninstalls when issues occur so much easier. Now we need a version for when Macs have similar issues and have components not responding leading to a full uninstall/reinstall. Please, oh please!

Troubleshooting/Diagnostics

Currently we have to install an Update Cache if we want to install a Message Relay. The installation of a Message Relay should NOT depend on Update Cache installation. We would like to run a Message Relay without having an Update Cache on same server.

Sophos provides a script for maintaining a Golden Image for cloned computers. It would helpful if the device group membership could be set on the disk image. This way cloned computers would automatically being assigned to a Server group in Sophos Central. My proposal is to add a value in config file, similar to the "registrationtoken" value in the SophosGoldImagePrep script.

https://sophserv.sophos.com/repo_kb/120560/file/SophosGoldImagePrep.txt

When adding a new user manually, in the overview area for example, there should be an option (tick-box?) for adding him a mailbox within Central Email automatically.
Of course then the "Email adress" field, in the wizard is mandatory.

I would love to be able to (for example) block all emails that reference "iTunes cards" or other key words. we don't use gift cards. we had someone fall for the 'buy the iTunes cards and send me the codes' scam from someone who merely spoofed the name of one of our executives. Proofpoint gave me that capability.

Running malware in quarantine or cleanup failure
If there is no action to take the central alert should clear please.

Es geht um Sophos Central Management und XG. Man kann zwar die Email-Benachrichtigung bezüglich der Konnektivität der Site to Site Connection der XG einstellen, leider werden in Central die Alarme trotzdem mit den Meldungen vollgespamt. Ich habe hier keine Möglichkeit (weder auf Central noch auf der XG) diese Events dauerhaft zu anerkennen. Nachdem die VPN-Tunnel sich sowieso regelmäßig "re-keyen" brauchts hier nicht jedes mal einen EVent, dass der Tunnel kurz weg war. Bitte dringend überarbeiten.

It should be possible to stop / terminate services and the complete application itself, both remotely and locally. Whether Windows updates will again cause unpredictable behavior, or specific software will not work properly due to endpoint protection, stopping services & applications should be made possible, e.g. by a temporary password for the user himself, as well as for the administrator via Sophos Central.

I rely here on a previous thread of mine: https://community.sophos.com/products/intercept/f/information/119138/how-to-quit-on-mac-os/

Please allow option to disable notification for Sophos Connect up/down status. Separate the notification for remote access IPsec from site to site IPsec. In general, I believe status of site to site IPsec is important however the same cannot be said about remote access IPsec.

Hi there,
Can I install Sophos in my Android mobile phone through Sophos Central?
Thanks for your guidance.
Regards,
Hisham

We have multipe Sub-Estates configured in our Enterprise Sophos Central console. We sync each sub-estate to different OUs in our Active Directory domain. Each sub-estate requires its own instance of ADSync and each instance of AD Sync requires its own Server. I have 6 sub-estates, i require 6 servers to run AD Syncs. AD Sync should be enhanced to configure multiple domain/sub-estate pairs so that one instance of AD Sync can synchronize multiple Sub-Estates.

Can we please have the ability to permanently dismiss alerts up the top of the Sophos central window.

Having to dismiss messages like "Server 2003 support has ended" and "your trial is expiring in X days/expired" is becoming very frustrating.

Working from my laptop these alerts are taking 25% of my screen and i have to dismiss them every time I log in.

How long are we going to be reminded about 2003 support being ended?

AutoTask PSA integration; Currently it only does license usages but I would like if it can does alerting as well. As an MSP, it'd would be great to get that in place

Time of click Window alert can be customized (in the settings) , but not all the Window.
English is kept for the rest of the window .

Platinium customer request a Full translation of the window ("Warning , this site may contain malicious content etc..." ) in French .

URGENT REQUEST: Please add the ability to block a file by name or hash, this is important for us the customer to be pro-active.

Our application control policies blocks controlled applications on-access, which we want, but it creates a popup that notifies users which we do not want. Can a way be created to block controlled applications on access without a popup notification to them? This existed in Sophos on-prem and I would really like to see it here so as to stop bothering users.

I recently configured Azure AD Sync to take advantage of our Azure directory. I found that you cannot filter the sync on anything and that all user accounts (disabled, resources, etc.) are imported. This makes things messy and cumbersome to administer. Please work on a way to filter the Azure sync.

Email alerting is not truly by product and there seems to be some sort of hierarchy designed when using custom rules. Please update to have just alerts for certain products to go out to certain email addressed. I've been told multiple companies are having this issue and it is restricting the roll out of this product .