On the Shops deskto client, on the right side it shows a message that says "Data protection is off". I called your tech support line and they told me what that means is data encryption is not enabled. Your message is alarming and incorrect, it should be changed from "Data protection is off" to "Data encryption is off" or "Device encryption is off".

Thanks,

Brent Hunter

Refer to #8676405, the after exporting device list to Excel, we are not able to see the OS list the same as the portal. It only shows summarized OS list like WIN7, WIN10. However on cloud portal, it shows the full OS name with the service pack as well.

testing 123

Including the ability to add/remove columns and filter results.

For example, add a column about tamper protection, and have the ability to filter for only devices with it disabled. Or to add a column about Intercept X software version and filter for certain version(s).

This would apply to Endpoint and Server views.

We intend to make this functionality available via APIs as well.

Devices > Computers > Please Please Please... Stop the OS description from using 2 lines? Because I can only see 11 computers... when I should be seeing 22 computers.

Please REMOVE "Welcome to Sophos Firewall" startup page

Enable the option to install and uninstall from Sophos Central only with target IP or target computer name with user and local administrator privileges

I suggest to add the field 'ORIGIN OF INFECTION' on logs of one virus detecction.
This field is very importante in malware such as Conficker or WannaCry.
Companies like Tend Micro have this from fifteen years ago.

With the introduction of 9.8.3, I realized that there is no good way to view what version all of your machines are on. We have to look at each one individually. It would be a good thing to be able to view what version each devise, Mac or Windows, is on in the dashboards or devices list.

"Try virtual firewall" has been giving error "500: Our servers are having trouble." for a while now. Also demo.sophos.com timeouts.

how about adding Sophos Central Firewall Manager (SCFM) to the service status page
https://centralstatus.sophos.com/#!/

The Message History is really lacking detail, especially on Status = Failed Delivery.
Helpdesks need to troubleshoot failed deliveries for end users and the detail in Message History is really poor.
Also an option to download filtered results would be great as would scheduled emailed reports or email alerts to Helpdesks when there are failures.
Thanks

The default Windows Defender settings can cause checks on system services. This slow loading performance causes some Windows Services to fail to load at boot. Setting a GPO to make these changes will resolve this. Why cant this be incorporated into the endpoint installer? This would prevent unneeded calls to the help desk.

Currently in Sophos Central when adding exemptions to Peripheral Control policies, there is no way to sort/ search for blocked devices by username or computer name.

Add ability to sort and search blocked devices by username or computername.

Currently when a new user starts at the organization, it seems that while the AD sync "creates" the user in Sophos Central and the Email gateway, the Administrator then has to send a new account link for them to be able to enable the spam filter (with a limited duration link). Couldn't the system generate this all automatically and remove the multiple touches by the the Administrator?

I'm at a loss as to why this isn't already a feature, but I'm submitting it anyway. I believe that this should be a feature for Administrators. More often than not Administrators are going to know what inbound email is truly legitimate and what is not. The current methods for spam submissions is a bit archaic, even with the Outlook plugin for normal end users.

When browsing quarantined messages, ordering by REASON does not display quarantined emails if the reason is Attachment File Type. You can see this if you browse by date or by user. I should be able to see these emails if I browse by reason.

Once you have the licenses payd, would be good to be able to cancel the Demo license.
If the user is having a product Demo session, you can't do it with the Demo licenses features enabled becuase you will be sowhing unreal features..

For example if the customer owns a license without EDR and the DEMO LICENSE has EDR.
Is a problem for us as a product Demo manager.