It will make my users not hate the product. We just installed Sophos on our Macs and these pop-up messages are making my users MAD. This can be solved by user preference to suppress pop-notification (particularly if logging is still active).

I will have to find another solution if this persists until renewal time.

Feature Request - that for all items in the Report menu and Dashboard, the option is provided to view the information only for particular groups that have been set up.

We have three physical locations, each with their own IT admin. Each admin is only responsible for their own site and will want to be able to see just their own users' and servers' statistics.

Be able add ON WRITE as a exception with in the Real Time scanning policy for client machines.

This is already available for the server base policy

Feature Request Summary

Remote access functionality - similar to AVG Cloud "in the past, and that allows a service provider like ourselves to get a remote desktop screen share with the users device, if AVG cloud
is installed"

How will this new feature address your business requirements?: 5

How would you rate the importance of this feature?; 1 = Critical, 5 = Nice-to-have:

per case 4775436

ophos Product Information
Sophos Product: Cloud (most recent)
Version in Production: (most recent)

Feature Request Summary
How will this new feature address your business requirements?: It will allow us to better generate reporting.

The feature that I’m looking for is a way to customize the definition report based on computer name and not time last updated. When going through an audit (as we are now) auditors want to see a list of computers and the virus definitions that they’re on.

per case 4758804

Sophos Product Information

Sophos Product: Cloud

Version in Production:

Feature Request Summary

How will this new feature address your business requirements?:
1 year report logging to maintain PCI compliance
– please see attachment - page 88, section 10.7 for requirements.

How would you rate the importance of this feature?; 1 = Critical, 5 = Nice-to-have:
1

It would be great to see the effective policy for a user, if multiple policies are applied.

If I start a scan remotely (Scan now), it is not visible if the scan has been started and when the scan is finished. Would be great to see the start and finish time as an event in the Cloud Console.

Once a machine has been added to the Cloud console, a re-assignment to a different user is not possible (at least I didn't find this option).
Please activate a button or drop-down menu, which allows admins to easily re-assign the machine to a different user.

Ability to generate a report based on groups. This will allow reports to be generated and given to department heads to review usage etc. This could include policy violation, web statistics etc.

Company: Foursys

Add Support for Sophos Cloud in a multiple instances of AD synchronising into one account?

Partner Request.
We had a roll-out of 30 Mac's (OSX) and each time, once the installer started the process needs to download additional 120MB, which x30 means 3.6GB of additional "installer data".
Please find a better way to handle this, by offering an optional "complete-full-installer" with all updates included (of that day/week or month) that can then be deployed locally to all machines, for example with a third party tool and doesn't require to download that many data on each machine.
Thanks.

We have partners asking for the possibility to configure E-Mail Alerting similiar to the SEC. In case of a e.g. malware detection the customer and/or partner should be notified by an E-Mail.

Ability to trigger SDU that exists on local client from cloud console. This would then be configured to auto send logs to the registered admin address (or a different address of their choosing).

I would like to request a binary removal tool that is part of the client side installation that can only be triggered by the administrator. This utility will trigger a thorough uninstall and reinstall. This will greatly help situations where there are problematic installations and remote access is not possible.

To reconcile our user base with Sophos anti-virus. We do not want service accounts to be synched with Sophos Cloud. Only specific User OU’s in Active Directory.

When asked;
"Firstly, would you want to specify base DN(S) or edit the LDAP query?"
They have advised;
LDAP Query

Partners are asking for a single cloud account (not on the partner portal), where they can manage multiple customers.
Which I guess would mean that the licenses should be taken and then assigned from a pool, that multiple active directory structures can be synchronized for each customer on the same account and not only users can be put in to groups, but also devices, in order to not confuse the customer machines.
The installers and provisioning mechanisms must be adapted as well, in order to aim the proper group (customer-group).
...Sounds like a challenge and a lot of work :-)

From within the Sophos Cloud product, it'd be really useful to be able to post notifications to an end user machine. For example "There will be an unusually large AV update on Thursday - please allow time for this to complete"

or

"You can now get corporate email on your Mobile Device - go to intranet.local/BYOD for more information"