The customer would like the ability to change the automatic logout time on the console:

How will this new feature address your business requirements?:
It will increase our efficiency; we now have to log in again a lot. And especially with long e-mail logins, this is not the desired situation.

Audit and compliance needs as well as security best practices

Request:

We need the ability to audit Administrative activities, whether this be through the interface or via SIEM and log management (preferred)

The feature requested is to change the User Account Control (UAC) behavior of the Sophos Endpoint on windows clients (we are using Windows 7 Pro). Right-clicking the taskbar Sophos Icon or selecting a folder and “Scan with Sophos AV” launches a UAC popup prompting the user to allow Sophos to make changes to the computer.

Can you please remove this UAC prompt. It adds an unnecessary step that is not required by competitor AV endpoints. It can also lead to reduced security as users may lower their UAC settings so as to not get the ‘annoyance’ of the popup.

Since we are a media/news company, we have multiple users across the company that stream numerous internet radio stations. Since these are true streaming stations that use little bandwidth, the scanning agent will buffer 2 MB of data before passing it to the client, causing a delay of 5-6 minutes to start the stream. This feature would reduce the IT load of having to manually enter an exception for each streaming radio network.

Please be aware that we cannot guarantee the proposed changes will be made or provide any timelines for the request. Sophos would like to thank you for your time and effort in helping us to build a better product. We look forward in hearing from you.

I would like to setup Sophos to automatically advise a new user in the Synced AD to receive an email to install EndPoint

With the new servers components in Cloud, users with large server infrastructures want to be able to group their servers together.

Groups are implemented for users, but currently there is nothing for servers. The user I spoke with would like to be able to group his servers into things like 'SQL servers', 'Email Servers', 'File servers' etc.

customer want to change to update intervall

there is no policy at cloud websiteinterface for this option

When we introduced the new server licenses into Cloud we scrapped the idea of device control from the servers. Whilst I'm aware that it wasn't working from a user-based policy view when talking about servers, what's to stop us from have device-based policies for device on the servers? If it was good enough for SEC, surely it's good enough for Cloud too?

customer wants to include devices for scanning, because they want to use one policy for different user / devices with different card reader and usb stick

the machines have different removal devices and letter

otherwise they have interface errors from sav!

It will make my users not hate the product. We just installed Sophos on our Macs and these pop-up messages are making my users MAD. This can be solved by user preference to suppress pop-notification (particularly if logging is still active).

I will have to find another solution if this persists until renewal time.

Feature Request - that for all items in the Report menu and Dashboard, the option is provided to view the information only for particular groups that have been set up.

We have three physical locations, each with their own IT admin. Each admin is only responsible for their own site and will want to be able to see just their own users' and servers' statistics.

Be able add ON WRITE as a exception with in the Real Time scanning policy for client machines.

This is already available for the server base policy

Feature Request Summary

Remote access functionality - similar to AVG Cloud "in the past, and that allows a service provider like ourselves to get a remote desktop screen share with the users device, if AVG cloud
is installed"

How will this new feature address your business requirements?: 5

How would you rate the importance of this feature?; 1 = Critical, 5 = Nice-to-have:

per case 4775436

ophos Product Information
Sophos Product: Cloud (most recent)
Version in Production: (most recent)

Feature Request Summary
How will this new feature address your business requirements?: It will allow us to better generate reporting.

The feature that I’m looking for is a way to customize the definition report based on computer name and not time last updated. When going through an audit (as we are now) auditors want to see a list of computers and the virus definitions that they’re on.

per case 4758804

Sophos Product Information

Sophos Product: Cloud

Version in Production:

Feature Request Summary

How will this new feature address your business requirements?:
1 year report logging to maintain PCI compliance
– please see attachment - page 88, section 10.7 for requirements.

How would you rate the importance of this feature?; 1 = Critical, 5 = Nice-to-have:
1

It would be great to see the effective policy for a user, if multiple policies are applied.

If I start a scan remotely (Scan now), it is not visible if the scan has been started and when the scan is finished. Would be great to see the start and finish time as an event in the Cloud Console.

Once a machine has been added to the Cloud console, a re-assignment to a different user is not possible (at least I didn't find this option).
Please activate a button or drop-down menu, which allows admins to easily re-assign the machine to a different user.