Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. better support

    Support requests take incredibly long to receive a response, and then considerably longer to receive a resolution.
    Specifically, with email gateway issues and bad or blocked IPs from Sophos.

    1 vote
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  2. Proactively scan real-time blacklists (DNSBL/RBL)

    Sophos Support needs to proactively scan real-time blacklists (DNSBL/RBL) to ensure their external sending IP addresses are not included.

    If a sending IP is identified as blacklisted, support needs to quickly disabled server(s) relaying mail via blacklisted IP(s) to prevent their clients from having waste hours opening support tickets notifying Sophos Support that they are receiving NDRs while trying to send mail.

    3 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  3. Search functionality in Email gateway - Message history

    Currently in the email gateway you can only search on one field, e.g. sender or recipient or subject. This is no good if there are lots of emails between people and you need to locate a specific email. Please can we expand the search function to be able to search on multiple fields at the same time?

    3 votes
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  4. Can we please be able to view the status of our open tickets. Especially when we are having email deliverability issues??

    I would suggest that we have a method of reviewing our tickets from this interface not just launching them. It is frustrating not to be able to see the progress of a ticket and to have to wait for email notifications when you are having email issues!!!

    4 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sophos Email Gateway

    RE: [#9399940] but advised to send in as an idea.

    Please notice NCSC Mail Check recommendations to improve TLS:

    mx-01-eu-west-1.prod.hydra.sophos.com.
    MX priority 10

    and
    mx-02-eu-west-1.prod.hydra.sophos.com.
    MX priority 20

    NCSC advice on TLS
    Your TLS configuration has 3 elements that can be improved.

    When testing TLS 1.2 with a range of cipher suites in reverse order the server selected a different cipher suite (TLS_RSA_WITH_3DES_EDE_CBC_SHA) which has no Perfect Forward Secrecy (PFS) and uses 3DES and SHA-1. The server should choose the same cipher suite regardless of the order that they are presented by the client.

    When testing TLS 1.1 with a…

    2 votes
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  6. self service portal

    For users with access to multiple mailboxes. Have the ability to also view those other mailboxes quarantine.

    3 votes
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  7. 1 vote
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  8. Apply time-of-click to whitelisted (allowed) emails

    Currently if an email address or domain is whitelisted in the inbound allow list then Time-of-Click protection is not applied to any links in the email. This results in incoming email from a comprised account not being protected. Please apply TOC protection to whitelisted emails in a similar way to virus protection being provided on such emails.

    2 votes
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  9. Automated Report Recipients

    While creating an automated report as Admin, Only the report creator can able to receive the report. Multiple recipients cannot be added to the list. My suggestion is to configure multiple recipients to send the report.

    5 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  10. sohos mail

    When an mailbox is not declared in Sophos mail, Sophos relay reject the inbound traffic as expected, anyway we would have the option to know in some report or log available in the Web admin console (Sophos Central) the mails rejected by those cases, unfortunately this is not available at the moment. Could you include this in the roadmap? This will be helpful for us and also could be for other costumers. Thanks.

    2 votes
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  11. Add to quarantine algorithm button needed

    In Email Gateway - Message Detail, the only option I see for phishing email is to Add to blocklist. But that just adds the IP address to the blocklist.

    There should be a button that says to use this email to help train your spam/phish detection algorithms. This message was clearly a social engineering extortion attempt, but didn't get quarantined. It would be nice to have a button that says "Your algorithm needs to block messages like this".

    3 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  12. Log retention needs to extend 30 days

    Extend the duration of logs from 30 days to 180 days as a minimum.

    A month is not long enough for ongoing troubleshooting cases...

    8 votes
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  13. Sophos Email Gateway Allow CIDR

    Email Gateway does not allow for CIDR allows, only blocks.

    I have a customer using MailChimp, they do not advertise the URL of their sending servers - only their CIDR, as below:

    Delivery IPs:
    205.201.128.0/20
    198.2.128.0/18
    148.105.0.0/16

    As Sophos Email Gateway cannot add CIDR ranges, I would need to create a CSV with 86016 IP Addresses then import that into Sophos. This limitation is beyond unacceptable.

    Support advise that you would need to grab the received address for each email that gets quarantined (header anomaly) and add that as an exception. Yes, you can add Wildcard exceptions *.mscv.net, however they…

    3 votes
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  14. Inject SPF Pass Results Into Email Header

    Request to have feature added to Sophos Email Appliance and any other Sophos products which will inject the results of the SPF check into the email header. This will allow the email recipient to view the results of the SPF check (pass/fail/neutral/none) by looking at the message properties. Microsoft Office 365 and Cisco has this capability already by default in their email gateway products.

    6 votes
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  15. Manage mailboxes by sorting, filtering to bulk edit or delete.

    Feature that will allow us to manage sort and filter mailboxes by bulk.

    3 votes
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  16. Add multiple outbound origin in addition to office 365 and/or google

    For Central users who are running a hybrid setup for their mailboxes (Some in Office365 and some in Gsuite), they need to have the option to select the pre-canned outbound origin for a single domain. At the moment, to achieve this setup, you will need to use a "Custom Gateway" for your domain and manually add Gsuite and Office 365's public IP ranges which is problematic to maintain if any changes occurs.

    1 vote
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  17. Suspected Spam logging if set to tag subject line

    Ability to filter out spam emails in the logs that was detected as "Suspected Spam" if set to tag subject line. Currently, if an admin chooses to "Tag" suspected spams, you will not have visibility in the console to see which ones are being detected as suspected spam.

    1 vote
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  18. Increase number of days email stays in Quarantined Messages

    Increase the number of days email stays in Quarantined Messages. Right now it is 14 days, we would like to increase it to 30 days.

    1 vote
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  19. Fehler Mail-Zustellung

    Email Gateway - Domaineinstellungen/Status
    Die FQDN mail.wbv-eiderstedt.de kann scheinbar nicht bei euch aufgelöst werden. Der Log besagt eine korrekte Zustellung von Mails, die jedoch nie das Kundennetz erreichen.
    Nach Festlegung der festen IP 87.139.115.64 ist das Relay funktional.

    1 vote
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  20. Central email advanced Sync

    Hi there

    I recently set up 2 installations with Sophos Central email gateway (Our own and one for a customer) and in both cases the AD sync tool was not sufficient. The sync tool only seems to sync users it can find in AD and adds their email addresses but it completely misses groups that are created in Office365.

    To add these mail addresses the admin needs to manually create users in Sophos Central (either one by one or using a CSV import) witch results in a lot of manual work for the admin (especially in somewhat larger company's where…

    1 vote
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