Change timeout time on console
The customer would like the ability to change the automatic logout time on the console:
How will this new feature address your business requirements?:
It will increase our efficiency; we now have to log in again a lot. And especially with long e-mail logins, this is not the desired situation.
Please make this a customizable option for admins & partners. This is such a basic feature & how we are not able to control it on an admin basis is ridiculous. Not to mention creating major issues when it comes to compliancy.
that's a great idea Brian.
our RMM tools have a dashboard, why not Sophos Central?
Quickly see when alerts come in, rather than relying on email.
I would at least like a read only dashboard that I can leave up on a monitor that would never log out.
Logging into Central this morning and got my 'What's New' pop-up. At the top of the list "Session timeout period extended".
I think I almost did a dance!
Thank you Sophos. It took far too long to make this change, but thank you.
This is the best news I think I've heard all year!
has something just been done about this recently? I also noted the short session time as a new customer about 3 weeks ago but the last few days I have not had to log back in after a few hours idle time.
This is really annoying, please fix the session handling!
and once again...
at the last step of creating a phishthreat campaign, but can't select users or groups. I can go back, I can leave the page and go to another product page, but then they just start the spinning wait. close tabs, log into central partner again, find the customer, go to the customer, go to phishthreat and start creating the campaign all over again. Our management tools should make it easier to manage the products, not waste more time losing changes and having to log back in again.
DO SOMETHING! THIS SUCKS TO MANAGE!!!
Jozef Dresselaers commented
The 'idle time for Log Out' as administrator in Sophos Central is way to short. This should/could be customisable for admins.
I agree with all of the comments. Please make this controllable by the user. I understand that there should be a max timeout, but right now it seems that after 10 min of inactivity it logs out.
James Golden commented
I have a new idea. All applications used by SOPHOS employees, such as SalesForce, should automatically time out after 60 minutes, regardless of activity, without automatically saving their work.
Perhaps when everyone at sophos actually experiences the same frustration as their customers do, we can finally get this issue fixed.
5 years and this still isn't done....
This should have been added on day 1. Please change this asap.
Yes David, I absolutely agree with you
Add Session Timeout box / pop up, like many others do, Cloud backups, Banks, etc.. Not re-inventing the wheel here.. A good web delevoper could have it coded in a day. With MFA enabled this auto sign off is a time killer!
Derek Flinner commented
This needs work. e.g: Actively working in console. Adding large list of application exceptions. Click save after list generated. BOOM. Logged out. Lose 100% of work. My team is losing valuable time working on clients.
I'm quite positive that the original time out was 20 minutes. After enough partners complained, it was finally changed to 60 minutes. I don't understand how if it was done before, its such a major issue to do again.
Note: There are no means to change these log out times/behavior. Sophos is currently exploring if this functionality (changing default logout values) can be introduced in a future version of Partner Dashboard.
yes please do, NOW
Make this happen Sophos! So annoying.
Bjørn Lindberg commented
Can not describe the frustration of autologout automaticly after 60 minutes regardless of activity... THIS MUST BE FIXED !!!!!!