Sophos Product Information
Sophos Product:

Sophos Endpoint Security and Control

Version in Production:

11.0.0 Cloud (shortly to be deployed in production)

Feature Request Summary
How will this new feature address your business requirements?:

Ability to have the software refresh policies from the server ASAP (e.g. one click, preferably a right click from the icon in the system tray). A typical use case: A salesperson in the company is at a trade show and needs to copy sales info to a prospect's thumb drive. If the Base Policy disables all access to the USB port for memory storage devices and I am asked to disable the policy I want to grant the exception quickly on the Cloud Portal and then have the user see the policy exception in action immediately.

I could hack together a small batch file that restarts the Sophos MCS Agent service and Sophos MCS Client service (so long as the commands can run under the correct credentials when invoked from a shortcut on the user's desktop), but I wouldn't want that to break at some point due to an update to the Sophos Endpoint Security and Control software; such a solution also needs to take a minute or so to refresh the policies after the services are restarted, and I'd like something faster if possible.

The thing that would be really useful would be to implement granular policies that would permit exceptions to be granted based on pathname, e.g. by default, the user must use the Base Policy which in this example allows no access to USB ports for memory storage devices; however, if a given directory has NTFS or HFS+ read permission granted to a special user or group known to the software, an automatic exception is granted so that files in that directory can be copied to a USB thumb drive. That would allow IT to determine in advance which subset of files on the machine could be copied to a USB thumb drive.

Another useful enhancement: exception expiration in the case where an exception is granted from the Cloud Portal.

How would you rate the importance of this feature?; 1 = Critical, 5 = Nice-to-have:
2