Ability to gather logs remotely to be sent to administrator email
Ability to trigger SDU that exists on local client from cloud console. This would then be configured to auto send logs to the registered admin address (or a different address of their choosing).
This would be amazing to collect logs in a timely manner. We have remote users and having to schedule a remote session is such a pain, sometimes scheduled date/times are missed, creating longer even longer resolution delays. It's embarrassing that this feature isn't built-in yet. "Sophos Central", except for when it's not.