Sophos Cloud Licence expired notifications
Are we able to tidy up the licence renewals process for customers?
Customers are unhappy with the way licence renewals are processed and are finding the notifications around this to be quite confusing, please see the following feedback from a customer below:
"Thanks for keeping on at Sophos about this, it's just a bit alarmist and
doesn't really paint Sophos in the best light. It suggests that at a
minimal they don't know what licenses you have and at a worst it feels like
scare tactics to dupe the unwary into paying for their licenses over again!
Especially as the license number for the “Intercept X Advanced” is the SAME
as for the “Intercept X” that expired. Maybe they should go on License #
instead of License Name (or better yet, stop renaming their products half
way through the lifecycle!)"