Endpoint - List Licensed Company in the About page
We have encountered an issue when a technician accidentally uses the wrong installer when adding Sophos Endpoint to a device. As many of our clients have similar policies, this does not become apparent immediately. So, we now have a device with Endpoint attached to a company, and we don't know which one.
So the solution would be to reinstall the device- but we cannot do that, due to Tamper Protection. And we cannot disable Tamper Protection without finding the device in Sophos Central. And we cannot do that, as we don't know which company the device was installed under.
On Sophos Endpoint, the About page lists license details with the components installed. But there is no feasible way for someone to quickly check what company a device is licensed to.
It would be greatly beneficial to include a small text string in the About page (or somewhere else in the Endpoint console) stating who the licensed company is in clear format.
Perhaps also include the managing company - maybe something like-
"Acme Stunt Products, LTD - managed by Contoso Security"
In this way, technicians would be able to very quickly identify which client company they were created under, so they would know if they need to reinstall endpoint/where to find it in Central to get the tamper protection key. (At time of writing, no way exists for a partner to search all clients for a particular PC based on hostname).