Recent changes to Report message making it useless for us
Changes to the report message Outlook add-in are making this part of the product next to useless. It appears that when a user reports a message as suspected phishing the e-mail is just sent externally to Sophos now. This triggers a response e-mail from Sophos with an EML attachment. This is blocked at our gateway as a high-risk attachment, so we now don't receive the notification from our users. EML attachments are not attachments that Outlook can open either. Prior to this change when the message was sent directly to our reporting e-mail address it would stay within our environment and the message attachment would remain as a MSG format which could be viewed in Outlook. You've effectively made a useful too useless and if this isn't reverted we will be removing the add-in as it no longer works in our environment. Hopefully we are not the only people experiencing this and functionality will be returned as before.