Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Suggest an Idea for Sophos Central...

Recover deleted items

Sometimes emails get deleted by Email Gateway. Many times it is correct but there are times when it is not. Currently we have no way to recover a message that has been deleted. Rather than automatically dumping them, it would be helpful to allow messages to move to an admin only area to be reviewed and possibly downloaded directly from the portal, or released if it is determined that there is a need. A good example, we had an wayward block rule deleting all email from gmail.com. After finding the issue it would have been super helpful to go back and redeliver the deleted emails to users so they did not have to request the messages be resent.

32 votes
Sign in
(thinking…)
Sign in with: Facebook Google Sophos Features & Ideas Laboratory
Signed in as (Sign out)

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

1 comment

Sign in
(thinking…)
Sign in with: Facebook Google Sophos Features & Ideas Laboratory
Signed in as (Sign out)
Submitting...
  • Anonymous commented  ·   ·  Flag as inappropriate

    +1 to this. We recently had a 'bug' in the malware detection engine, of Sophos Cloud Email Gateway, mistakenly delete several of our vendor's emails without notification and it led to much bigger consequences internally. Being able to be notified of, or retain a text only copy of the email is a must if you are going to delete emails.

Feedback and Knowledge Base

icon-data-protection icon-endpoint-protection icon-phish-threat icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-mobile icon-sophos-utm icon-sophos-utm icon-sophos-utm icon-web-appliance icon-xg-firewall icon-xg-firewall icon-avid-secure icon-lightbulbCreated with Sketch.