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Sophos Agent Removal Tool

We need a tool to remotely remove Sophos agents.

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Derrick Mauldin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

113 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    I am the IT Manager at a small school, (500 PC's) and we recently moved AV products to use Sophos Endpoint Protection for our Windows PC's. We have had a couple of PC's didn't install the new Sophos software correctly. The Uninstall process "fails", and their appears to be no other option than the MANUALLY removal of the software via a reboot into SAFE mode.
    Our previous AV software had a "Removal Tool / Program" for exactly this reasons / purpose, (as install / uninstall problems are not unheard of !) and I am more than a little surprised that Sophos does NOT have this facility / utility / product.
    (If I had discovered this information BEFORE my school selected Sophos as our next AV product, I can tell you that I would have recommended / chosen an alternative AV product).
    :-(

  • Jamie commented  ·   ·  Flag as inappropriate

    I agree, we shouldn't have to boot into safe mode and edit the registry to uninstall the program. It's this kind of thing that makes me not want to use sophos.

  • THOOD commented  ·   ·  Flag as inappropriate

    Definitely needed.
    We shouldn't have to boot into safe mode and edit the registry to uninstall the program.

  • Hasan AYDIN commented  ·   ·  Flag as inappropriate

    We are on almost end of june but still no sophos auto removal tool..We can't explain it to customers for "how sophos cannot provide any auto removal tool and still suggest batch file..which useless file.. "

  • Josh commented  ·   ·  Flag as inappropriate

    How is this NOT a feature, and why after a year has there been no movement on this?

    #612 on the list of ways in which Sophos will let you down ...

  • Anonymous commented  ·   ·  Flag as inappropriate

    It is incredible all this ..
    We have an implementation of more than 1000 computers, and the TP password is unknown. It is not serious that there is not a tool to at least uninstall or enter the password of the TP to make an installation. This client is from the government, and it is very likely that he will take legal action because an installation is not finished, in which Sophos himself prevents doing it.

  • Tim Collins commented  ·   ·  Flag as inappropriate

    Please let us have an uninstaller
    Our enterprise has decided to go to another vendor this year
    To stand any chance of us coming back, this is required urgently
    thank you

  • John Fry commented  ·   ·  Flag as inappropriate

    Obviously taking into play both admin rights and anti-tamper, it’s imperative that this is a silent uninstaller.

  • Wayne commented  ·   ·  Flag as inappropriate

    There shouldn't even be a vote, this is a must if you want your clients to upgrade to newer release part of migration tool. Even every enterprise AV that I know has a removal tool or some way to remote deploy/redeploy an agent.

  • Midhunraj commented  ·   ·  Flag as inappropriate

    I used a batch command to remove the same at my customer end and if the community wants then i would share the same on comment section. It was tested just 2 months back and since then no significant release has been made.

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