duplicate computer entries
Currently when we have a user log into a computer with Sophos Endpoint installed on it, a new computer entry gets created within Sophos Central. When a second user logs onto the same machine, a second computer entry gets created within Sophos endpoint. This process gets repeated everytime a new person logs on, thus creating multiple entries for one physical machine.
This creates a large problem for us when performing audits, as when we run computer reports and have a look at the inactive column for machines that are no longer in use, these results are skewed as it will display machines that have not been logged in for over 2 months, when in fact the machine is actually live and in use by a different user. The entries shown as inactive can be a previous user that has logged into the machine before but no longer users it.
In addition to the problem above, I'm concerned that these duplicate entries are using up additional endpoint licences, since they are considered an additional computer in the system (this is evident by the total computer count).
What I'd like is a single entry created for each endpoint, and when a new person logs into that computer, the corresponding computer entry in Sophos Central gets updated with the most recent user. This would ensure an accurate count of computers in Sophos Central which is important to us when running reports, as well as proper use of licences.