Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Central/Cloud Exclusions - Export-Import

    Please add the functionality to export personalized exclusions for servers and users/clients and then the ability to re-import them on a different server (group) or users.
    In order to facilitate batch export-import of long exclusion lists.

    34 votes
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    12 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Increased API functionality

    Request from customer:
    A better API to ServiceNow than just sending emails into it would be great. The ability to flip a switch in Central, tell it about my ServiceNow instance and it automatically pre-populates a SNOW incident with all the details of each alert would be extremely useful.

    33 votes
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    9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Recover deleted items

    Sometimes emails get deleted by Email Gateway. Many times it is correct but there are times when it is not. Currently we have no way to recover a message that has been deleted. Rather than automatically dumping them, it would be helpful to allow messages to move to an admin only area to be reviewed and possibly downloaded directly from the portal, or released if it is determined that there is a need. A good example, we had an wayward block rule deleting all email from gmail.com. After finding the issue it would have been super helpful to go back…

    32 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  4. Block or Ignore devices that left the company

    Please add an option for devices leaving the company with the Cloud Endpoint solution installed (by mistake, not having possibility to uninstall, theft etc).
    My suggestion would be an "ignore/block" option, where the Endpoint won't be able to update anymore (SAU) and doesn't appear in the console either.

    32 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We intend to modify the “delete” function so that devices have the protection software removed and tamper protection disabled. They will not show in the admin UI (by default) or use a license.

    The admin can recover deleted endpoints in case of mistakes with deletion. To facilitate this, a few core pieces of Sophos software will be left in place, these can be removed by the end user if they wish (the admin would then need to do a full reinstall to “recover” the machine though).

  5. MAC Address

    Would like to see the MAC Address listed on the Devices tab as well as to be able to export to a CSV file. This would be extremely helpful to those of us managing networks of 4000+ devices. I believe this information must be captured in the Sophos servers so I can't imagine it would be that hard to include in the Device information.

    31 votes
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    2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Status Bar When Running Scan

    When running scans with Sophos Central, there is not status bar that shows the progress of the scans. This feature would be extremely useful when allocating time and resources to specific issues. This feature existed in the Sophos On-Prem solution, so I don't think it should be hard to do.

    30 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to send messages to managed machines

    From within the Sophos Cloud product, it'd be really useful to be able to post notifications to an end user machine. For example "There will be an unusually large AV update on Thursday - please allow time for this to complete"

    or

    "You can now get corporate email on your Mobile Device - go to intranet.local/BYOD for more information"

    30 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Separate Proxies & Translators category

    The categories Proxies and Translators should be separate. Many customers would like to block sites categorized as proxies but allow sites categorized as translators. They should be configured like this by default.

    Ex. translate.google.com is blocked by default.

    29 votes
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    5 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Alerts are not customiziable and need major upgrades.

    Clearing alerts, It would be best if I don't have to manually select all 500 alerts and acknowledge them. What would be better would be a section for me to select what categories to be alerted. I seriously don't care if a reboot is required after a software update. The computer will restart when it restarts. At this point the alerts are useless to me. Another idea would be the next time the computer scans and doesn't find a threat or issue, that the alert gets cleared. It's a lot of manual labor...

    29 votes
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    4 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unique ID's of Removable Devices

    In peripheral protection, removable drives have 'unique ids' unfortunately it doesn't appear that the Sophos software is pulling the unique id of removable drives. This is a compliance issue for us as we only approve registered devices by their unique identifiers.

    28 votes
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    2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Control Update Cache through policy

    Would like the ability to specify what update caches a particular group of machines can use through the update policies. The current method would not work in our network environment, with our remote sites, as geographically distant locations may be forced to update from locales that are neighbours in subnets.

    27 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  12. API token Renewal Via API

    Make an API call capable of renewing the current API key to prevent API token expiration when it is being used for continuous log collection.

    We manage a large number of Sophos Central accounts and the process of renewing tokens could be greatly simplified if we did not have to log in to each account via the partner portal in order to renew keys as they come up for expiration.

    27 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automatic cleanup options for old machines

    We have over 3000+ machines that have not checked in for over a month. We NEED some way to either set a policy to automatically cleanup old/inactive machines or at least be able to select in bulk and delete them.

    27 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Filter for Tamper Protection On/Off

    Hi Sophos!

    I just thought of a great functionality where it's a simple filter but can be very useful to spot any security risks with the clients.

    There could be a filter where it shows something like "Tamper Protection Off" and it displays all the devices that have tamper protection set to 'off'.

    This would be super useful as if tamper protection is disabled then users and potential threats are able to stop the service or uninstall the Sophos application.

    Thanks

    27 votes
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    0 comments  ·  Web Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow us to filter and select alerts!

    For the love of God, please allow us to filter and select multiple Alerts to clear on the alert screen. We may have 100s of alerts for the same thing and, after resolving it, having to select each individual alert to clear it is ridiculous. It makes the alerts in our console completely useless.

    27 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow filtering by Windows version

    On Sophos Central, when adding computers to a computer group, add an option to filter by the windows operating system version.

    27 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Users have no idea of missing emails quarantined due to attachment file type

    Hi, please consider this simple suggestion.

    Ability to include quarantined messages by reason "Attachment file type" in the quarantine summary but without the "release" option to keep them safe from themselves.

    Some messages that are not flagged as spam/bulk with attachments get flagged and sent to quarantine due to potential threats, but no one other than admins can see them. Unless you have a dedicated resource monitoring this quarantined list, users will never know about these messages.

    Not asking to open potential security holes here, but if the users could see they got messages that were deemed dangerous because the…

    26 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sophos Central Audit Logs

    The Audit logs are lacking in detail and visibility, specifically:

    1. When moving devices/computers into groups - the audit logs only show that a change was made to the group itself, not which devices/machines were affected.

    2. When a change in product assignment is done (e.g. we remove Device Encryption as an installed product on a device/machine or a group of devices/machines) the audit logs do not show which devices/machines were affected.

    3. When changes are made to a Sophos Central policy, what were the actual changes made within the policy.

    26 votes
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    2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  19. Serial number import in device control

    An import function (for eg via csv-file) for serial numbers/device IDs of USB-devices would be very helpful in device control. Lots of SEC-customers with numerous allowed/blocked devices need to plug them all in in order to block /allow them if they migrate to Central.

    26 votes
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    3 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  20. Notes for Peripheral exemptions

    add a notes field to peripheral exemptions so I can note why im creating the exemption.

    26 votes
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    4 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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