Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Help desk users to manage only particular groups.

    Help desk users to manage only particular computer groups.

    We want to assign help desk roles that can only manage the group of the country they are on.
    They are all from the same company with branches in different countries.
    One admin will manage every location and we want one help desk per country.

    We have been told by a Sophos technician that this is not possible and we would really need this feature.

    Thank you!

    3 votes
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      0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
    • More granular control for permissions in Sophos Central

      Currently there are many actions that only super-admin can take, such as remove PCs and add/remove PCs to groups. There should be more options for admins to be able to do some super-admin actions, but not others such as editing policies. This way we can empower people to manage the rollout of Sophos and policies such as Full Disk Encryption, without being able to change/edit the policies.

      3 votes
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        0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
      • Support MFA in active directory sync tool

        It would be nice if you didn't have to disable MFA on the account the AD sync tool uses. The tool should be updated to accept MFA during setup and then be handled appropriately to avoid needing to re-authenticate during normal use.

        3 votes
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          3 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow archive of user accounts for employees who have left the company

          For users who have left the company, allow an archive option so that their Sophos account is invalidated but administrators can still view the user/device history.

          2 votes
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            0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to contact client through Sophos Central

            We are reaching our limit on licenses, so as we do some housekeeping, we notice there are some clients that we can't identify and would like a way to contact them through a chat, method to send a message to the client, or some way to contact them or get a message to them.

            1 vote
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              0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
            • Two accounts with same email should not be allowed within the same organisation

              I came across a case in Sophos Central Admin where there were two different users with the same email address in their account details. What is more, one of them was a super admin, whereas the other one was an admin. I believe checks should be enforced to prevent entering the same email address to more than one users.

              1 vote
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                0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
              • submitting web site through cloud service

                It would be nice to be able to submit websites to Sophos through the cloud service and even possible scan them instead of having to go through another utility.

                1 vote
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                  0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
                • what users are members of multiple groups

                  Need to be able to determine what users are members of multiple groups and the groups they are members of.

                  1 vote
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                    1 comment  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
                  • Support improvements

                    make it so i can reply to an old case to reopen it when the issue isnt fixed

                    1 vote
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                      0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
                    • Automate Central Self Service Portal (SSP) email process with syncing of new devices

                      Automate Central Self Service Portal (SSP) email process with syncing of new devices.

                      We want to use SSP to allow users to retrieve their own Bitlocker recovery key instead of needing to go through a Central admin.

                      At the present moment, sending setup emails is a manual process, either sending to all users or specific.

                      We would like to be able to automate the process so when a new user/ device is synced in Central, it automatically sends the user the email to sign up to SSP.

                      This would be a nice feature as the current process requires us to…

                      1 vote
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                        0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
                      • Explain to me how this happened

                        I think you have a virus. Or is it just me. I never received the notifications for update or renewal

                        1 vote
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                          0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
                        • Better User Management Options

                          Please allow us to manage users from inside the console. I would love to be able to create new admins myself. I would also like to be able to manage them easier.

                          1 vote
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                            0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
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