Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Recover deleted items

    Sometimes emails get deleted by Email Gateway. Many times it is correct but there are times when it is not. Currently we have no way to recover a message that has been deleted. Rather than automatically dumping them, it would be helpful to allow messages to move to an admin only area to be reviewed and possibly downloaded directly from the portal, or released if it is determined that there is a need. A good example, we had an wayward block rule deleting all email from gmail.com. After finding the issue it would have been super helpful to go back…

    50 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  2. AD Sync Tool - Disabled "Shared" Mailbox Accounts

    The AD Sync Tool currently does not allow us to sync "Shared" mailbox accounts because they are disabled as is best practice for Microsoft. This creates a significant manual process for us not only to have to create a "Distribution List" account directly
    in Email Gateway, but we also have to be sure to replicate all aliases associated with each one or no mail gets delivered. It seems a simple update to the AD Sync Tool that would allow us to sync "disabled" mailbox accounts would remedy the problem.

    45 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  3. Outgoing DKIM signing for email

    Please add outgoing email DKIM signing

    43 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    15 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  4. Users have no idea of missing emails quarantined due to attachment file type

    Hi, please consider this simple suggestion.

    Ability to include quarantined messages by reason "Attachment file type" in the quarantine summary but without the "release" option to keep them safe from themselves.

    Some messages that are not flagged as spam/bulk with attachments get flagged and sent to quarantine due to potential threats, but no one other than admins can see them. Unless you have a dedicated resource monitoring this quarantined list, users will never know about these messages.

    Not asking to open potential security holes here, but if the users could see they got messages that were deemed dangerous because the…

    42 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  5. Request to whitelist via ip address in Sophos Central Email Gateway

    Customer is requesting for an option to whitelist via ip address in Sophos Central Email Gateway

    40 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  6. add multiple selection boxes to quarantine list in self service portal

    On the Sophos email Self Service Portal there's no way to select and act on multiple emails. you have to work on them one at a time. I have users that end up with dozens of emails in their quarantine and would like to release or block them by selecting several at a time. you should add a check box to the left for multiple selections.

    39 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sophos Central Email: Smart banner support for plain-text email

    At this time smart banners can only be applied to emails with html content in it. Suggesting for the ability for Central to also add a banner in plain-text.

    38 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  8. More detailed information in logs, reports

    Hello,
    I have several items that would make Sophos Email gateway more useful.
    1. A detailed report showing what Sandstorm actually caught. From an admin's point of view just knowing something happened is not useful. If I had an idea of where a message came from and why it tripped Sandstorm, I could possibly make adjustments to protect us better in the future.
    2. A clear reason on the summary page on why a message was deleted or quarantined would be helpful. While you can usually figure it out in the message source information, that is not very time efficient.…

    35 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow adding to Allow or Block lists from quarantine.

    I find myself copy and pasting frequently from the quarantine list, and bouncing between "Quarantine" and "Settings", because I want to simultaneously release an email and "Allow" that domain. Or, I want to delete that email and "Block" the domain.

    I'd like, if I selected an email in quarntine, to be able to click a button that performs a "release and allow" or "delete and block" which would either release or delete the email, then popup the domain in an "Allow" or "Block" for the domain. These would be two buttons that would be added to the Quarantine page, I…

    29 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  10. License reporting

    I think it would be very helpful to have the ability to export a report for Email Security showing which mailboxes are actually consuming a license, or have that as a field in the Central console. I ran into a situation where a bunch of distribution lists got created as mailboxes and were consuming licenses. This put me over my purchased limit. It would have been nice to know that information as I hunted them down. Better sorting and filter options in that view would be nice also. This is under mailboxes by the way.

    27 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to import/export Whitelists

    When migrating third party or existing Sophos email protection solutions to Email Gateway there is currently no way to import a txt or csv Whitelist, as per other email protection solution providers, including existing Sophos applications.

    This would be a very useful feature to have, particularly when a partner has many customers that could utilise a common Whitelist that the administrator can apply easily across the board and especially when an individual customer has built a list of several thousand domains that it would not be convenient to add to their new Cloud Gateway, one at a time.

    26 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  12. Support for Resent-From header

    Currently email forwarding to an external email address is blocked by Sophos Central Email Gateway.

    This means that email send to an internal email address, that this then forwarded to an external email account (Resent-From: header item) gets blocked by Sophos Central.

    The only way to maintain this service currently is to bypass Sophos Central on outbound email to this forwarded domain (bypassing Sophos Central for this destination).

    This is a standard SMTP feature that Sophos have not implemented in Sophos Central.

    25 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  13. Release or Delete Multiple Messages from Quarantine

    Within the Self-Service portal, users should have the ability to select multiple messages for Release or Deletion.

    24 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow end users to whitelist senders/domains from their quarantine

    Allow end users to whitelist senders/domains from their quarantine self service.
    Currently, genuine emails can only be whitelisted by an administrator on an organisational level.

    24 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  15. Better logging in email gateway

    I recently ran into an issue where all emails from gmail.com were being deleted. I could not figure out what was going on. I called support and they helped me solve the issue which turned out to be a wayward rule. My issue is the logging is so obtuse in Email Gateway that you can't really tell why something was deleted. There should be a simple note on the message as to why it was deleted. Was it an advanced threat, triggered by a block rule, malware, etc. There should also be verbose logging that lets you see the message…

    22 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  16. Log retention needs to extend 30 days

    Extend the duration of logs from 30 days to 180 days as a minimum.

    A month is not long enough for ongoing troubleshooting cases...

    21 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  17. Email Gateway - Delivery Status

    The delivery status shows either "Delivery successful" or "Delivery failed" but it also shows "Delivery successful" if just one recipient got the mail successful.
    For example: if just one of five recipient gets the mail and it fails on four of them, it will show "Delivery successful". Maybe there should be a status like "Delivery partially successful" for those cases.

    21 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  18. Quarantine digest for distribution groups

    Using the on premise email appliance members of distribution groups used to receive quarantine email digest summaries and could access, view, and release quarantined email that was sent to those distribution group email addresses. Using the cloud appliance this is no longer an option. Members of distribution groups can no longer access, view, or release incoming mail that has been quarantined. Members of distribution groups are totally unaware when emails may be missing because they are quarantined without their knowledge. The only suggestion from support is to convert our distribution groups to mailboxes, or to create role based accounts to…

    19 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  19. Central Email: Add the ability to add IPs to the allow list

    Submitting on behalf of client:

    In the allow/block list customers only have the ability to add IPs/subnet ranges to the block list. Having the ability to add IPs to the allow list as well would only make sense and seem logical.

    This would be an important feature to restrict access to an IP only and not a whole domain which can easily be spoofed. Reference XGE-5239 for adding IP to blocklist.

    19 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  20. Key word filtering

    Under the allow and block you are only allowing for IP, Domain and email.
    I suggest also adding the ability to block phrases or keywords determined by quotations

    For example: "you have won 1 bitcoin", "Click here to see my hot photos" etc

    This will then assist in blocking multiple emails that contain vulgar content in the subject/content lime instead of the user receiving them in the quarantine section.

    This would be a great way for IT staff to filter spam emails that have the same subject line or the same content. We constantly find that we receive the same…

    18 votes
    Sign in Sign in with Log in with your Sophos ID
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 16 17
  • Don't see your idea?

Feedback and Knowledge Base

icon-data-protection icon-endpoint-protection icon-phish-threat icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-central icon-sophos-mobile icon-sophos-utm icon-sophos-utm icon-sophos-utm icon-web-appliance icon-xg-firewall icon-xg-firewall icon-avid-secure icon-lightbulbCreated with Sketch.