Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.

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  1. Ability to set Email Alerts setting.

    Send alert from only Servers, specific group etc.
    Email Alerts setting should be more flexible.

    101 votes
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      5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • IP Address in logs

      Please add the ability to pull the IP address for machines into the logs

      81 votes
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        5 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
      • Email Alert Customization

        It would be nice to be able to customize alerts and their frequency. Receiving an email on the weekend that Computer1 did not update properly is not a good of my time.

        74 votes
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          1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
        • Role Based Administration

          Several customers have asked if its possible to have RBA in cloud.

          This would allow people to create remediation accounts as well as full access accounts. The other benefit from this would be to allow certain accounts access to certain machines. For instance Region 1 can only see Region 1 clients and not Region 2.

          Basically a replica of the RBA's that are available in SEC... And with Audit reporting capability.... Different request maybe?

          60 votes
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            5 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Sort in Sophos Central

            I would like to be able to sort by any column in Sophos Central.

            52 votes
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              4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            • Remote uninstall feature for Endpoint Protection agents

              We can't remove Endpoint Protection agents from the clients remotely. We are connecting to clients one by one and do the uninstall operation and this takes a long time to finish the job.

              It will be great if you may develop remote uninstall feature for Endpoint Protection agents.
              We will save time and money.

              Regards,

              48 votes
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                1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
              • Offline Endpoint Installer

                Desperately need you to bring back the full offline installer. Deploying the install amongst multiple endpoints is not feasible with our bandwidth.

                47 votes
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                  10 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                • Reboot recommended alert

                  The 'Reboot recommended' warning/alert functionality was changed as part of a recent update to the Sophos Central Platform. 'Reboot recommended' alerts were changed to informational messages, meaning that they do not show in the Alerts section on the dashboard.

                  The informational messages appear in both the updating event log and in the Events tab against individual devices. Unfortunately, the updating events report shows a complete history of machines that have triggered the 'Reboot recommended' informational alert. So this doesn't make it clear as to which machines have been rebooted and which still require the reboot.

                  Please alter this functionality in…

                  46 votes
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                    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                  • 2-factor authentication

                    Please implement 2-factor authentication on Sophos Central

                    46 votes
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                      4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ability to change the spoof tag word

                      Currently this is hard set to SPOOF, users would like to be able to change this

                      44 votes
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                        4 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                      • customization alerts

                        Customization of alerts. We are receiving too many alerts that create noise and it would be great to get to the alerts that need attention then keep getting alerts for everything. I am requesting a feature request for customization of alerts for Sophos Central please immediately! Thank you.

                        39 votes
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                          4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Sophos stop spamming me with trivial email alerts!

                          The email alerts are too frequent and more or less minimize the importance of email alerts.

                          There should be controls to allow us to set the levels of email alerts they receive. I feel like I'm getting spammed by Sophos every day with trivial errors like a computer missed an update.
                          Will Hanbury, Jr. City of Sitka, Alaska

                          37 votes
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                            1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • Active Directory Synchronization Improvements

                            Partner request:
                            - Improve the AD synch tool, which should have the possibility to choose or define the synchronization in a more granular way, for example, by choosing only certain OU's, rather that the whole structure.
                            - It would be also helpful to have the possibility to delete more then one user or machine (or OU) entry at the same time in the cloud managed console. Bulk delete possibility.

                            33 votes
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                              7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Email Alert Customisation (Destination and Alert Triggers)

                              The alerts functionality is not configurable. This is a limitation of using the service in two ways.
                              1. Alerts only go to the registered email addresses for admin users. We would prefer to send them to a servicedesk address instead.
                              2. Unless the alerts that are sent out are configurable any use of the feature above would difficult as many of the alerts are not an issue at all and require no action.

                              Making both of these options configurable would allow the smooth integration of the cloud platform with customer service desks making the customer (IT Technicians) and user (End…

                              32 votes
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                                0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                              • Central endpoint - enforce proxy route via wpad for updates

                                Central endpoint update configuration will currently read a wpad file and see proxy settings, however if there is more than one route it will take the most direct one with no facility to force the traffic via specific routes / proxies, see sanitized log output below.

                                The system sees the proxy settings from the wpad but then still goes direct without the proxy as that is most direct route, we need to be able to set the route for this update traffic.

                                =================================
                                [ 1760] INFO WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
                                [ 3456] INFO WindowsProxyDiscoveryWrapper::GetProxyForUrl WinHttp discovered proxies "PROXYFQDN:3128" …

                                32 votes
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                                  4 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                                • Multiple selection Central

                                  As an Admin I should be able to better manage alerts and warnings shown on Web admin interface of Sophos Central, actually a "select all" option is missed for all managing pages, so I need to select one by one elements to delete or mark. As we previously done on SEC I should be able to acknowledge all alerts or notifications related to past detection or any endpoint message status.

                                  31 votes
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Uninstalling

                                    I find it totally unacceptable that when i uninstall Sophos ALL components are not unistalled at the same time. I should have to create any scripts and or manually uninstall components! Our contract is up in July and i will NOT be renewing if this is not fixed ASAP!

                                    30 votes
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                                      3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Better sorting of computers

                                      When looking at computers in the endpoint protection screen it would be beneficial to sort on all fields. Sorting only by name when working with thousands of devices makes it difficult to find specific machines. In one case it would be beneficial to sort on last time used, this way we could remove out-dated machines.

                                      28 votes
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                                        1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Email Alerts Customisation

                                        There needs to be a way of tailoring the email alerts so that we can mange how, when and what kind of alerts are received by Administrators.

                                        I currently have email alerts logging tickets in our Service Desk system and we get at least 5 a day, by the time we come to resolve them they are sometimes resolved e.g. Sophos Central will report a machine is out of date but has caught up when we come to take a look at it. This is causing a lot of admin time being spent on assigning and closing tickets.

                                        25 votes
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                                          2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow filtering by Windows version

                                          On Sophos Central, when adding computers to a computer group, add an option to filter by the windows operating system version.

                                          25 votes
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                                            0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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