Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Sophos Agent Removal Tool

    We need a tool to remotely remove Sophos agents.

    234 votes
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      Started  ·  55 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
    • Offline Endpoint Installer

      Desperately need you to bring back the full offline installer. Deploying the install amongst multiple endpoints is not feasible with our bandwidth.

      183 votes
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        Planned  ·  58 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
      • Change timeout time on console

        Customer would like the ability to change the automatic logout time on the console:

        Company and Contact Information

        Company: Mammoet (Global Support) B.V.

        Contact: Peter van de Groenendaal, peter.van.de.groenendaal@mammoet.com

        Sophos Partner (if applicable): H & R Automatisering, Utrecht, The Netherlands

        Sophos Product Information

        Sophos Product: Sophos Cloud

        Version in Production: v1.0.5 Cloud Server

        Feature Request Summary

        How will this new feature address your business requirements?:
        It will increase our efficiency; we now have to log in again a lot. And especially with long e-mail logins this is not a desired situation.

        How would you rate the importance of this feature?;…

        178 votes
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          33 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to set Email Alerts setting.

          Send alert from only Servers, specific group etc.
          Email Alerts setting should be more flexible.

          150 votes
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            14 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Improved device list views

            Including the ability to add/remove columns and filter results.

            For example, add a column about tamper protection, and have the ability to filter for only devices with it disabled. Or to add a column about Intercept X software version and filter for certain version(s).

            This would apply to Endpoint and Server views.

            We intend to make this functionality available via APIs as well.

            143 votes
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              Started  ·  38 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
            • MSI Installer for EndPoint Protection or Intune compatible deployment method

              Currently we are having to install manually as part of the enrolment.

              Intune only supports deploying MSI installers so we either need an MSI or an 'Intune compatible' method.

              122 votes
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                8 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →

                We intend to gradually move away from the current implementation involving a single installer executable which in turn calls a number of individual MSIs. However, this will take a long period (likely 12-24 months) to complete, owing to the number of individual MSIs involved and the complexity of some of them.

                In the meantime, please be aware that for many deployment scenarios , the article below explains how to use the existing installer. Specifically, this does allow deployment using SCCM and Active Directory (using machine startup scripts)

                https://community.sophos.com/kb/en-us/120611

                I will leave this as “planned”, though please do note it is not imminent.

              • Email Alert Customization

                It would be nice to be able to customize alerts and their frequency. Receiving an email on the weekend that Computer1 did not update properly is not a good of my time.

                102 votes
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                  4 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                • Role Based Administration

                  Several customers have asked if its possible to have RBA in cloud.

                  This would allow people to create remediation accounts as well as full access accounts. The other benefit from this would be to allow certain accounts access to certain machines. For instance Region 1 can only see Region 1 clients and not Region 2.

                  Basically a replica of the RBA's that are available in SEC... And with Audit reporting capability.... Different request maybe?

                  79 votes
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                    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Reboot recommended alert

                    The 'Reboot recommended' warning/alert functionality was changed as part of a recent update to the Sophos Central Platform. 'Reboot recommended' alerts were changed to informational messages, meaning that they do not show in the Alerts section on the dashboard.

                    The informational messages appear in both the updating event log and in the Events tab against individual devices. Unfortunately, the updating events report shows a complete history of machines that have triggered the 'Reboot recommended' informational alert. So this doesn't make it clear as to which machines have been rebooted and which still require the reboot.

                    Please alter this functionality in…

                    68 votes
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                      4 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                    • customization alerts

                      Customization of alerts. We are receiving too many alerts that create noise and it would be great to get to the alerts that need attention then keep getting alerts for everything. I am requesting a feature request for customization of alerts for Sophos Central please immediately! Thank you.

                      63 votes
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                        7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • Sophos stop spamming me with trivial email alerts!

                        The email alerts are too frequent and more or less minimize the importance of email alerts.

                        There should be controls to allow us to set the levels of email alerts they receive. I feel like I'm getting spammed by Sophos every day with trivial errors like a computer missed an update.
                        Will Hanbury, Jr. City of Sitka, Alaska

                        55 votes
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                          2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Alert user reboot required after software update is pending

                          I can see a lot of computers have "Reboot required after software update" alert in the Sophos Central. However, users never get any notifications about the required restart.

                          Can you modify the user interface such that user will get notification about the restart every 30 minutes, then every 20 minutes, then every 10 minutes and then every 5 minutes?

                          53 votes
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                            8 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                          • Email Alert Customisation (Destination and Alert Triggers)

                            The alerts functionality is not configurable. This is a limitation of using the service in two ways.
                            1. Alerts only go to the registered email addresses for admin users. We would prefer to send them to a servicedesk address instead.
                            2. Unless the alerts that are sent out are configurable any use of the feature above would difficult as many of the alerts are not an issue at all and require no action.

                            Making both of these options configurable would allow the smooth integration of the cloud platform with customer service desks making the customer (IT Technicians) and user (End…

                            53 votes
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                              0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                            • Custom Reporting

                              Enhance Reporting capability, such as allowing a report to be pulled showing the users, last active, and what policies are assigned to them.
                              As of now there is no way to confirm the users are getting the correct policies without going into each individual user, and when you have hundreds makes it wasteful.
                              Basically, a feature which allows custom reports to be created regarding users, groups, policies, and statistics for auditing / compliance.

                              47 votes
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                                4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to change the spoof tag word

                                Currently this is hard set to SPOOF, users would like to be able to change this

                                45 votes
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                                  5 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                                • A feature in Sophos Central to schedule report to run at regular intervals with results sent to chosen recipients as email attachment

                                  Can you create a feature in Sophos Central to schedule a report to run at regular intervals with the results being sent to your chosen recipients as an email attachment?

                                  44 votes
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                                    4 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                                  • SAML

                                    Would like to see SAML supported as an Authentication Method on the Cloud Portal. This is a very basic part of removing Administrative Access to management portals for internal/external audits.

                                    37 votes
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                                      4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • AD Sync - Remove Computers No Longer in AD

                                      We have a ton of old computers listed that have been retired & removed from AD, but are still listed in sophos. It would be nice if AD sync had an option to automatically clear these up.

                                      If it's not in AD and it's not reporting as online (For 2 weeks) -> Purge.

                                      36 votes
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                                        Under Review  ·  1 comment  ·  Server Protection  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Central endpoint - enforce proxy route via wpad for updates

                                        Central endpoint update configuration will currently read a wpad file and see proxy settings, however if there is more than one route it will take the most direct one with no facility to force the traffic via specific routes / proxies, see sanitized log output below.

                                        The system sees the proxy settings from the wpad but then still goes direct without the proxy as that is most direct route, we need to be able to set the route for this update traffic.

                                        =================================
                                        [ 1760] INFO WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
                                        [ 3456] INFO WindowsProxyDiscoveryWrapper::GetProxyForUrl WinHttp discovered proxies "PROXYFQDN:3128" …

                                        35 votes
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                                          4 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Email Alert Configuration

                                          As Sophos Central stands at the moment, it automatically sends alerts to ALL administrators. We would like to be able to configure these alerts and who it sends to so every administrator doesn't get their email inbox flooded with these.

                                          34 votes
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                                            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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