It seems that in Central, a user's (added via the AD Sync tool) login name (User Principal Name UPN) is being applied as login information for Microsoft Exchange. However Microsoft allows for using Alternate identities due to corporate polices or other LOB dependencies.

Example: User Jane Doe with a UPN of jdoe@contoso.local and an email address of jdoe@contoso.com
Not being able to change this prevents the ability to assign users mobile devices with Email configuration policies.
See also the MS documentation in regards.
https://docs.microsoft.com/en-us/windows-server/identity/ad-fs/operations/configuring-alternate-login-id

For more info in regards to username attributes see also:
https://docs.microsoft.com/en-us/windows/win32/ad/naming-properties

Ich finde kein Möglichkeit, mein erst heute eröffnetes Konto nicht nur "abmeldend", sondern vorsichtshalber auch "kündigend löschend" schließen zu können.
Wenn Sie auch die Begründung meiner Nichtzufriedenheit interessiert, möchten Sie bitte meine beiden "Teilchats" zwischen "Eröffnung und jetzt" lesen.

In Computer Groups, Server Groups and User Groups it would be a nice feature to allow the creation of sub-groups.

Based on current generation from XG-Firewalls. Missed some SNMPv2 standard OID's for:
ipAddrTable: 1.3.6.1.2.1.4.20
ipRouteTable: 1.3.6.1.2.1.4.21

Normally this values an standard all over the world on SNMP-Devices, still in Sophos-SG-generation. Generally it's needed by automated creation of routing-plans and more by software solutions.

In the Moment the SNMP-Interface is nice, but not so usefull for production environment's. Secured OID's can be saved by implementing SNMPv3, but this alos not an available option on XG-firewall at the moment.

as an Sophos System-Partner we work and customize with an Documentation-Software, called "Docusnap". Our ideas going to import some informations into the docu-solution for using in Recovery-, Rescue- and Restore-plans. But for devlop we need some defined WEB-API's. It would be nice and very helpfull having read only access on some details e.g. product summary, versions, installed on, last state and any more. What's your suggestions, any chance to implemente it next time?

Support requests take incredibly long to receive a response, and then considerably longer to receive a resolution.
Specifically, with email gateway issues and bad or blocked IPs from Sophos.

Sophos Support needs to proactively scan real-time blacklists (DNSBL/RBL) to ensure their external sending IP addresses are not included.

If a sending IP is identified as blacklisted, support needs to quickly disabled server(s) relaying mail via blacklisted IP(s) to prevent their clients from having waste hours opening support tickets notifying Sophos Support that they are receiving NDRs while trying to send mail.

I'd like to suggest a way to be notified by Sophos, either a notification banner in the Central Admin Console or via email, when a new Product Version is available to download. According to Sophos, "there is not a way to be notified". There are plenty of products and applications we use daily that notify me and my team when there is an update. Sophos should also have that feature so that install breaks stop happening.

Please allow Super admins to remove a Partner's managed 'Sophos Central Customer' portals.

I don't see any options to delete old/consolidated customers.

please show the mac of the access point when you click on one.

or better yet, make the serial number the mac, or contain the mac

Currently in the email gateway you can only search on one field, e.g. sender or recipient or subject. This is no good if there are lots of emails between people and you need to locate a specific email. Please can we expand the search function to be able to search on multiple fields at the same time?

I would suggest that we have a method of reviewing our tickets from this interface not just launching them. It is frustrating not to be able to see the progress of a ticket and to have to wait for email notifications when you are having email issues!!!

We have been using the SAVDI interface for many years now, to check the files that our customers upload into our shop system. This interface is very important for us.
Now we get the information, that the central AV does not support SAVDI. Please bring this product back to your supported products.

Scroll Option to browse More groups in Logs and Reports

I want to search the Threat Analysis Center - Detected Threat Cases. It would be very convenient if I could sort by the user name or device as well as be able to search for a particular user or device

The ability to import computers from AD would be helpful to identify devices that may not have the Sophos Central Agent installed

It would be great if I can decrypt a laptop from the portal. Instead of going to the laptop and turning bit locker off manually to start the decryption.

Repeat a campaign, and use a campaign as a template, could be quite useful features.