Why is there no simple way to add a device in to central without reinstalling Endpoint? It should be just a case of telling the Client to register. A full uninstall and reinstall is just ridiculous especially iif you have lost the tamper protect code.

Unable to start or restart services from the endpoints and sophos should be reinstalled to get problem rectified

Stop Console from logging out automatically every half hour in browser window

Provide Email Alerting for Threat Cases, as you do with Events.

It would be nice to be able to manually change the ownership of a device in Sophos Central's web ui from one user to another without having to uninstall from the old user and re-install under the new users credentials on the device.

End users are not going to use a command line to install Endpoint support, we only have a limited number of Intercept X licenses so we are constantly out of compliance since we can no longer install Endpoint with Intercept X.

Either incorporate it as the same product, or separate it so that it can be installed separately.

There should be website management tag list, that we should be able to export from Sophos central.

You should be able to sort by ALL columns under Logs & Reports Message History

Provide the ability to send Hero summary report at least on a monthly basis to a specified address.

https://cloud.sophos.com/manage/reports/protection/hero/create

At the time of this request, the controls on the "Report Message" button afford the ability to specify what addresses within an organization a reported message goes to.

I'm requesting the added ability to specify if a reported message is sent to Sophos for evaluation. DoD contractors and other confidential data handling organizations would appreciate this control.

I wanted to configured schedule reports so that it will be emailed to the configured email address with detailed reports of spam emails, virus scan, pishing emails etc

On the Shops deskto client, on the right side it shows a message that says "Data protection is off". I called your tech support line and they told me what that means is data encryption is not enabled. Your message is alarming and incorrect, it should be changed from "Data protection is off" to "Data encryption is off" or "Device encryption is off".

Thanks,

Brent Hunter

Would like options to filter email alerts. Want emails for critical viruses and exclude alerts like "Sophos requires a reboot to install updates".

Make Tamper Protection part of a Policy.
Now it's a global option which is ridiculous. I don't want servers with tamper protection, only our end user laptops.

With SSO enabled, it would be nice to disable the ability to login with legacy email logins so that we can just use Azure SSO for admin/user logins. If someone with an email in the system tries to log in, it give it a message saying they need to use SSO to login.

When listing the IP address in the Sophos Central email gateway console it would be great if it would also list the country of origin or have a quick link to click to find it. Many times we will manually block malicious IP addresses and it would save time to know where they are coming from right from the log screen.

I suggest building support for Sophos encryption to work with a YubiKey for 2FA Windows logon. The company I work for uses YubiKeys for admin accounts and will likely use them for all logons in the near future. Without the support, the company may drop Sophos. Everything is moving towards 2FA and I don't think that a lot of companies are willing to make employees use their phones for push notifications or authentication applications. YubiKeys fix that problem and are not currently supported by Sophos.

Is it possible to get an overview of the protected devices of all sub-estates in the enterprise dashboard overview. This way we do not have to click through so much to see a good overview of the amount of computers/users that are protected in each sub-estate. It wil give a better overview of how many devices/users are protected in each subestate.

If we could have an overview of the wheel with active, inactive, not protected,.. for every Subestate in the main enterprise console.

better control for alert emails. I want low and mid priority alerts grouped once a day with a list of computers.