Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Email Gateway - Delivery Status

    The delivery status shows either "Delivery successful" or "Delivery failed" but it also shows "Delivery successful" if just one recipient got the mail successful.
    For example: if just one of five recipient gets the mail and it fails on four of them, it will show "Delivery successful". Maybe there should be a status like "Delivery partially successful" for those cases.

    14 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  2. Log retention needs to extend 30 days

    Extend the duration of logs from 30 days to 180 days as a minimum.

    A month is not long enough for ongoing troubleshooting cases...

    9 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  3. Automated Report Recipients

    While creating an automated report as Admin, Only the report creator can able to receive the report. Multiple recipients cannot be added to the list. My suggestion is to configure multiple recipients to send the report.

    6 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can we please be able to view the status of our open tickets. Especially when we are having email deliverability issues??

    I would suggest that we have a method of reviewing our tickets from this interface not just launching them. It is frustrating not to be able to see the progress of a ticket and to have to wait for email notifications when you are having email issues!!!

    5 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  5. block list

    Allow superadmin accounts to edit an end user's block list on a global basis and not as per individual. Doing so will allow admins to unblock addresses that were accidentally blocked.

    Bring together the block list from all domain users into the enterprise list.

    6 votes
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    2 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  6. Outgoing DKIM signing for email

    Please add outgoing email DKIM signing

    25 votes
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    5 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  7. Inject SPF Pass Results Into Email Header

    Request to have feature added to Sophos Email Appliance and any other Sophos products which will inject the results of the SPF check into the email header. This will allow the email recipient to view the results of the SPF check (pass/fail/neutral/none) by looking at the message properties. Microsoft Office 365 and Cisco has this capability already by default in their email gateway products.

    7 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  8. Proactively scan real-time blacklists (DNSBL/RBL)

    Sophos Support needs to proactively scan real-time blacklists (DNSBL/RBL) to ensure their external sending IP addresses are not included.

    If a sending IP is identified as blacklisted, support needs to quickly disabled server(s) relaying mail via blacklisted IP(s) to prevent their clients from having waste hours opening support tickets notifying Sophos Support that they are receiving NDRs while trying to send mail.

    4 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  9. Search functionality in Email gateway - Message history

    Currently in the email gateway you can only search on one field, e.g. sender or recipient or subject. This is no good if there are lots of emails between people and you need to locate a specific email. Please can we expand the search function to be able to search on multiple fields at the same time?

    4 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  10. Users have no idea of missing emails quarantined due to attachment file type

    Hi, please consider this simple suggestion.

    Ability to include quarantined messages by reason "Attachment file type" in the quarantine summary but without the "release" option to keep them safe from themselves.

    Some messages that are not flagged as spam/bulk with attachments get flagged and sent to quarantine due to potential threats, but no one other than admins can see them. Unless you have a dedicated resource monitoring this quarantined list, users will never know about these messages.

    Not asking to open potential security holes here, but if the users could see they got messages that were deemed dangerous because the…

    31 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  11. Key word filtering

    Under the allow and block you are only allowing for IP, Domain and email.
    I suggest also adding the ability to block phrases or keywords determined by quotations

    For example: "you have won 1 bitcoin", "Click here to see my hot photos" etc

    This will then assist in blocking multiple emails that contain vulgar content in the subject/content lime instead of the user receiving them in the quarantine section.

    This would be a great way for IT staff to filter spam emails that have the same subject line or the same content. We constantly find that we receive the same…

    10 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  12. self service portal

    For users with access to multiple mailboxes. Have the ability to also view those other mailboxes quarantine.

    4 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  13. Recover deleted items

    Sometimes emails get deleted by Email Gateway. Many times it is correct but there are times when it is not. Currently we have no way to recover a message that has been deleted. Rather than automatically dumping them, it would be helpful to allow messages to move to an admin only area to be reviewed and possibly downloaded directly from the portal, or released if it is determined that there is a need. A good example, we had an wayward block rule deleting all email from gmail.com. After finding the issue it would have been super helpful to go back…

    38 votes
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    3 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  14. Central Email: Add the ability to add IPs to the allow list

    Submitting on behalf of client:

    In the allow/block list customers only have the ability to add IPs/subnet ranges to the block list. Having the ability to add IPs to the allow list as well would only make sense and seem logical.

    This would be an important feature to restrict access to an IP only and not a whole domain which can easily be spoofed. Reference XGE-5239 for adding IP to blocklist.

    18 votes
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    3 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  15. Sophos Central Email: Smart banner support for plain-text email

    At this time smart banners can only be applied to emails with html content in it. Suggesting for the ability for Central to also add a banner in plain-text.

    11 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow whitelisting from Email Quarantine page

    Please provide a button in the email listing items that are stuck in quarantine to "Add to whitelist and release".
    Also, please add buttons in the quarantine to ALLOW/BLOCK easily by simply selecting the email and then clicking the right button. Provide an option to ALLOW/BLOCK the email address or the domain.

    Currently, the process to add items to the allow list is clunky and hard to do for the end user. Please provide simplicity.

    8 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sophos Email Gateway

    RE: [#9399940] but advised to send in as an idea.

    Please notice NCSC Mail Check recommendations to improve TLS:

    mx-01-eu-west-1.prod.hydra.sophos.com.
    MX priority 10

    and
    mx-02-eu-west-1.prod.hydra.sophos.com.
    MX priority 20

    NCSC advice on TLS
    Your TLS configuration has 3 elements that can be improved.

    When testing TLS 1.2 with a range of cipher suites in reverse order the server selected a different cipher suite (TLSRSAWITH3DESEDECBCSHA) which has no Perfect Forward Secrecy (PFS) and uses 3DES and SHA-1. The server should choose the same cipher suite regardless of the order that they are presented by the client.

    3 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sophos Email Protection - Ability to delete items in delivery queue

    We are currently running into some issues with emails containing malicious payloads making it through the Sophos Email Protection system and are hitting our edge firewall. Since our edge firewall is a next gen, its catching the malicious payload and not allowing the message to be delivered.

    The issue is that we have no way of stopping the email once it has hit Sophos, so we have to wait for the email to go through its many retries, subsequent failures, and then eventually time out for it to be removed from the email queue. This is obviously a little frustrating,…

    10 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  19. Adding RDNS to email gateway

    Adding reverse DNS lookup to email gateway to improve security.

    2 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add to quarantine algorithm button needed

    In Email Gateway - Message Detail, the only option I see for phishing email is to Add to blocklist. But that just adds the IP address to the blocklist.

    There should be a button that says to use this email to help train your spam/phish detection algorithms. This message was clearly a social engineering extortion attempt, but didn't get quarantined. It would be nice to have a button that says "Your algorithm needs to block messages like this".

    3 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
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