Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Improved device list views

    Including the ability to add/remove columns and filter results.

    For example, add a column about tamper protection, and have the ability to filter for only devices with it disabled. Or to add a column about Intercept X software version and filter for certain version(s).

    This would apply to Endpoint and Server views.

    We intend to make this functionality available via APIs as well.

    493 votes
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    95 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →

    The APIs are now available, please see https://developer.sophos.com/ for more details.

    For example, retrieving tamper protection status is available this way: https://developer.sophos.com/docs/endpoint-and-server/1/routes/endpoints/%7BendpointId%7D/tamper-protection/get

    I appreciate many people simply want the admin UI to offer the functionality rather than just APIs, and we will update it to allow column addition/removal and filtering on any column. However, this is likely to not be until around August as the development team have been reassigned to assist another project for a few months. Sorry for the wait, I would very much like this to be available earlier.

    I’ll leave this item open and “started” until the admin UI changes are released, but please do be aware of the API option in the meantime.

  2. Send Alerts to Email for Cryptoguard and other specific modules

    Enable granular alert emails for Sophos modules, such as CryptoGuard or other modules, for immediate review/fast response.
    As it stands now it is not possible to have distribution lists configured for specific alert types.

    14 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change color of Sophos System Tray icon based on its state

    Change color/symbol of Sophos System Tray icon based on its state (for example):


    1. blue = normal state

    2. green = client is updating

    3. orange = reboot required / unusual client state

    At the very moment, the enduser does not know anything about the state of its client at one glance. Even the last update status cant be found by an end user.

    As a reseller we receive many support calls: "My PC stalls. ..." When analyzing the "problem" the last update time of the Sophos Client matches the time of the "problem". If the tray icon would change its color when…

    7 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Computer Name

    Currently when we rename a computer, we have to re-register it with the console to get the name to update in the console, Can we get it added to the name is auto-refreshed (say daily) and will update in the console if the name on the computer itself changes. Many other antivirus software will.

    15 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  5. 4 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Device serial number in computer reports

    It would be good to have the serial number of (mac) device available in the computer reports.

    4 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  7. allow us to have multiple scheduled scanning under the threat protection policy

    Allow us to have multiple scheduled scanning under the threat protection policy instead of just having one scheduled time.

    4 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Uninstall Endpoint software from the console

    A button on the console to uninstall Endpoint protection would be extremely useful. No user disruption or spending time with a script, but a simple button per device.

    15 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Tamper Protection Report

    It would be wonderful if there was an option to run a report to find out which endpoints have Tamper Protection turned OFF/ON. Or an option to sort the Devices list by Tamper being off/on.

    4 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Better remote administration of endpoints to remove malware/pua's without the need to physically touch the endpoint

    Need ability within Sophos Central console to perform better remote administration of the endpoints for issues such as failed updates, triaging reported Malware/PUA's when the Sophos administrator's do not have permissions to the individual endpoints/servers. which would allow the Sophos Central administrators to remove the malware and or PUA directly from the Sophos Central console without the need to access the endpoint and manually remove the Malware/PUA.

    8 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Send direct messages to end users via Central (1 or more messages - at specific Intervals or 1 for needed actions)

    Send direct Informational messages to end users via Central (1 or more messages - either at specific Intervals timed or not for needed actions)

    Ask the users to do something like send a screen shot, delete a file, reboot, etc.

    4 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  12. display when computer have been updated and need to be restarted in sophos central.

    display when computer have been updated and need to be restarted in sophos central. then give the admin the ability to force sophos to restart a computer in possible.

    3 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Notification of applications added to control policy

    Sophos periodically adds applications to the application blocklist, I would like a notification report sent so we can know which application's will be on the block list. This way we will not be surprised when user's in our organization have a problem accessing a program they used to have access to.
    Please expedite.

    3 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  14. Central Admin "Global" Custom Reports versus current support only for per-user custom reports

    Currently, with regard to custom reports in Central Admin: (1) Sophos requires that each user create their own custom reports (with access to those reports restricted only to the user/login that created the reports) and (2) Sophos clearly recommends that custom reports be configured to email a link to the report (which is a more secure way of delivering the reports).

    In order to share reports with our entire admin team, we created a new user in Central Admin (tied to an email distribution list) and then created our custom reports under that user account. However, when the custom reports…

    4 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Tamper protection logging and reporting

    Need ability in Sophos logs to identify who is disabling tamper protection on endpoints and servers.
    Also need the ability to identify all of the devices that have tamper protection disabled.
    Need the ability to enable tamper protection on all devices at the same time.
    this is a critical request. we need these functions in order to better protect our endpoints.

    5 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Include computer serial number in Export CSV command

    I see Sophos now records the hardware serial number of the Computer inside the Computer Record. But when you do a Export CSV of all the computers it doesn't include the field in the CSV. Could you please update the server to include that.

    11 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Impossible to get support

    Support process is terrible. Its impossible to get support. I called the support number and waited on hold for 15 minutes to then have someone hang up on me. I called back and waited on hold for 52 minutes with no answer. I tried the chat option while on hold and after about 20 minutes the chat told me that no technicians were available and to try back later. I tried chat again later and got the message.

    2 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Useless support

    Get some support staff who actually do their jobs

    2 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  19. Scan multiple computers with one click

    Apparently I'm not the first one to come up with this idea. Would be a great feature to be able to initiate a manual scan on all devices in event of a possible threat and not have to do it one machine at a time.

    3 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  20. Email Alerts subject line should include computer name as SEC did

    We would like the alerts to include the computer name in the subject line as SEC does. Our tenant is shared across many sites that have their own on-site ICT Technician who would respond to alerts. They want to be able to find the messages just for their site and can do that with the prefix on the computer name. These generic messages are not working for us.

    9 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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