Today this policy will only allow one address (hostname\IP) and this will then be applied to all servers and endpoints in that Central estate. Many customers have devices spread out over many Geo-locations with the need to provide a different proxy server address to different groups of devices.

A resolution here would be to enhance the feature so that a list of proxy addresses could be added to the global policy and a device would know to try the list of addresses to come across one they are able to successfully connect to and cache this result for future connections.

Sophos Email Gateway - view users' Allowed / Block List

Currently Sophos Central Email does not have a way to view users' inbound allow / block list. It only allows administrators to see the organizations allow / block which goes in effect for all users.

This would be huge for sophos customers to be able to view what users are allowing or blocking.
Example 1) As it can happen that a user accidentally blocks a good email or vice versa. It's a pain to have the end user log into their sophos portal and tell what is in there.

Ability to add any email address, distribution, and alias to MTR Contacts on Sophos Central. This should not have to be associated with an "admin account" because this causes problems especially in customers that have Enterprise Dashboard and multiple sub estates.

Not getting notified by mail alert when device is on Red health state with the following symptoms.

[HIGH] Alert for Sophos Central: Computer auto isolated due to red health
[HIGH] Alert for Sophos Central: One or more Sophos services are missing or not running

In Sophos Email Gateway, the per-user allow/block list is not visible to admins at all. If a user accidentally adds somebody to their block list via the Smart Banner link, even if they've never used the Self Service portal, the only way to unblock that sender is to send the Self Service portal setup email to the user and ask them to log in and delete the sender from the block list. This is very clumsy. It would be good to allow the admins to manage the per-user allow/block lists. Thanks!

Right now you only get a notification, when a threat couldn't be cleaned up automatically.
We would like to be notified when a threat was cleaned up, because we would like to see where that threat was coming from, to take further steps.

Currently we're facing the problem that our users who are working at our service desk, given the permission "HelpDesk Admin" in Sophos Central, can not release messages from quarantine which are hold in there.
We always have to release that mails by an Enterprise Super Admin. This needs to be fixed, please support us here!

Blocking of confidential files in different instant messaging application

Please find a way when NFS mount request is occurred on Central Mac Endpoint, automatically exclude it on sophos side.

Backgroud issue: Cannot tcp mount after installing Endpoint Agent on Big Sur.

There needs to be an easy way to determine the installed endpoint software version of each device from within the admin console. Right now it either says up-to-date or not, but that's not enough in some cases. For instance, I'm needing to be able to remotely know if our mac endpoints have installed version 10.0.4 yet to know if we can upgrade to OS11.

The MTR health check should be initially include an asset discovery (AD) (regardless of whether it is STD or ADV), because Sophos then also has a comprehensive start screen of manageable (protected) assets and unmanageable (unprotected) assets. Because MTR is RR in standby and all the details of the customer environment (big picture) should really be known if it comes to an emergency incident. A regular update of the AD is only available to Adv customers on request, but for start it should be default for all.

Please bring back Sort by Recipient. The new quarantine dashboard is a big step backwards and makes monitoring and finding blocked mails more time consuming. It was better before the update.

In the Email Gateway, Quarantined Messages list, the header to sort by "recipient" does not sort alphabetically after clicking on the sort direction arrow. And can we sort by "subject" also?

We(Admins) need the ability within Sophos Central dashboard to see the version of Sophos installed on Apple / MacOS devices. Adding a column to the table of devices would be a great bonus as well so we can export a report.

This is useful for Admins to properly support users and account for the devices to see which one's need updating or out-of-date.

Currently Window's computers shows this information clearly already.

I've gone over this with Sophos support to see the version of Sophos installed on Apple / MacOS devices, and THERE IS NONE.

Can SQL Server 2019 be added to the list of automatic exclusions please?

See: https://support.sophos.com/support/s/article/KB-000035264?language=en_US

This is mainly for the email alerts. If you have it partner controlled you cannot unlock for just one client. it is either all or nothing.

There is currently no search functionality from within the Sophos Self-Service portal for end users. It is only available through Sophos Central Admin. End users have complained about needing to scroll through every single email in the list to find one. Browser search does not work as the page doesn't load every email unless you scroll. Outlook search for the digest email is not ideal as you are only able to release an email and not approve it as a sender from the digest.

On the Sophos email Self Service Portal there's no way to select and act on multiple emails. you have to work on them one at a time. I have users that end up with dozens of emails in their quarantine and would like to release or block them by selecting several at a time. you should add a check box to the left for multiple selections.

Hi, we just move to Sophos, it looks very good. One point that we would like to be included, is a URL category test, this is, a test place where we can put the URL and get a response with the Category. Most of the URL filter solutions has this test tool.