Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Allow Global Proxy configuration to contain multiple addresses

    Today this policy will only allow one address (hostname\IP) and this will then be applied to all servers and endpoints in that Central estate. Many customers have devices spread out over many Geo-locations with the need to provide a different proxy server address to different groups of devices.

    A resolution here would be to enhance the feature so that a list of proxy addresses could be added to the global policy and a device would know to try the list of addresses to come across one they are able to successfully connect to and cache this result for future connections.

    22 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Sophos Email Gateway - view users' Allowed / Block List and allow admins to modify

    Sophos Email Gateway - view users' Allowed / Block List

    Currently Sophos Central Email does not have a way to view users' inbound allow / block list. It only allows administrators to see the organizations allow / block which goes in effect for all users.

    This would be huge for sophos customers to be able to view what users are allowing or blocking.
    Example 1) As it can happen that a user accidentally blocks a good email or vice versa. It's a pain to have the end user log into their sophos portal and tell what is in there.

    20 votes

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    3 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  3. MTR Contacts

    Ability to add any email address, distribution, and alias to MTR Contacts on Sophos Central. This should not have to be associated with an "admin account" because this causes problems especially in customers that have Enterprise Dashboard and multiple sub estates.

    17 votes

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    1 comment  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Email Alert should be sent if the status is Red State.

    Not getting notified by mail alert when device is on Red health state with the following symptoms.

    [HIGH] Alert for Sophos Central: Computer auto isolated due to red health
    [HIGH] Alert for Sophos Central: One or more Sophos services are missing or not running

    9 votes

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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow admins to manage end user allow/block lists

    In Sophos Email Gateway, the per-user allow/block list is not visible to admins at all. If a user accidentally adds somebody to their block list via the Smart Banner link, even if they've never used the Self Service portal, the only way to unblock that sender is to send the Self Service portal setup email to the user and ask them to log in and delete the sender from the block list. This is very clumsy. It would be good to allow the admins to manage the per-user allow/block lists. Thanks!

    31 votes

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    3 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  6. E-Mail Notification when a threat was cleaned up automatically

    Right now you only get a notification, when a threat couldn't be cleaned up automatically.
    We would like to be notified when a threat was cleaned up, because we would like to see where that threat was coming from, to take further steps.

    10 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Help desk Role members can't release messages from quarantine

    Currently we're facing the problem that our users who are working at our service desk, given the permission "HelpDesk Admin" in Sophos Central, can not release messages from quarantine which are hold in there.
    We always have to release that mails by an Enterprise Super Admin. This needs to be fixed, please support us here!

    13 votes

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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  8. Availability of blocking Instant Messaging in the Sophos Central DLP

    Blocking of confidential files in different instant messaging application

    6 votes

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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Automatic exclusion when NFS mount request on Central Mac Endpoint

    Please find a way when NFS mount request is occurred on Central Mac Endpoint, automatically exclude it on sophos side.

    Backgroud issue: Cannot tcp mount after installing Endpoint Agent on Big Sur.

    5 votes

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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Custom User Roles - Central Products

    The ability to create custom user roles within Central (and other products, e.g Mobile) and/or edit the pre-defined user roles with specific abilties based on checkboxes per permission.

    For example, the 'Helpdesk' role in Mobile does not allow device password resets. Users have to be an Administrator to perform this task, but this comes with other elevated privileges not necessarily required. Being able to generate a new user role or edit the Helpdesk role to include this particular permission is required to ensure users are given the specific permissions required to perform their role without having unnecessary elevated access.

    This…

    6 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. show endpoint version of client devices from admin console

    There needs to be an easy way to determine the installed endpoint software version of each device from within the admin console. Right now it either says up-to-date or not, but that's not enough in some cases. For instance, I'm needing to be able to remotely know if our mac endpoints have installed version 10.0.4 yet to know if we can upgrade to OS11.

    8 votes

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    2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  12. asset discovery as mandatory part for onboarding MTR health check

    The MTR health check should be initially include an asset discovery (AD) (regardless of whether it is STD or ADV), because Sophos then also has a comprehensive start screen of manageable (protected) assets and unmanageable (unprotected) assets. Because MTR is RR in standby and all the details of the customer environment (big picture) should really be known if it comes to an emergency incident. A regular update of the AD is only available to Adv customers on request, but for start it should be default for all.

    3 votes

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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Quarantine - sort by recipient

    Please bring back Sort by Recipient. The new quarantine dashboard is a big step backwards and makes monitoring and finding blocked mails more time consuming. It was better before the update.

    5 votes

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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  14. Quarantine message sorting

    In the Email Gateway, Quarantined Messages list, the header to sort by "recipient" does not sort alphabetically after clicking on the sort direction arrow. And can we sort by "subject" also?

    5 votes

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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add ability to see the version of Sopho Central agent installed on Apple / MacOS devices

    We(Admins) need the ability within Sophos Central dashboard to see the version of Sophos installed on Apple / MacOS devices. Adding a column to the table of devices would be a great bonus as well so we can export a report.

    This is useful for Admins to properly support users and account for the devices to see which one's need updating or out-of-date.

    Currently Window's computers shows this information clearly already.

    I've gone over this with Sophos support to see the version of Sophos installed on Apple / MacOS devices, and THERE IS NONE.

    9 votes

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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Automatic Exclusion - SQL Server 2019

    Can SQL Server 2019 be added to the list of automatic exclusions please?

    See: https://support.sophos.com/support/s/article/KB-000035264?language=en_US

    8 votes

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    4 comments  ·  Server Protection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow Partner Control to be turned off for just one client.

    This is mainly for the email alerts. If you have it partner controlled you cannot unlock for just one client. it is either all or nothing.

    5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Self-Service Quarantine Search

    There is currently no search functionality from within the Sophos Self-Service portal for end users. It is only available through Sophos Central Admin. End users have complained about needing to scroll through every single email in the list to find one. Browser search does not work as the page doesn't load every email unless you scroll. Outlook search for the digest email is not ideal as you are only able to release an email and not approve it as a sender from the digest.

    5 votes

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    2 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  19. add multiple selection boxes to quarantine list in self service portal

    On the Sophos email Self Service Portal there's no way to select and act on multiple emails. you have to work on them one at a time. I have users that end up with dozens of emails in their quarantine and would like to release or block them by selecting several at a time. you should add a check box to the left for multiple selections.

    66 votes

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    9 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  20. url category test tool

    Hi, we just move to Sophos, it looks very good. One point that we would like to be included, is a URL category test, this is, a test place where we can put the URL and get a response with the Category. Most of the URL filter solutions has this test tool.

    10 votes

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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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