Today this policy will only allow one address (hostname\IP) and this will then be applied to all servers and endpoints in that Central estate. Many customers have devices spread out over many Geo-locations with the need to provide a different proxy server address to different groups of devices.

A resolution here would be to enhance the feature so that a list of proxy addresses could be added to the global policy and a device would know to try the list of addresses to come across one they are able to successfully connect to and cache this result for future connections.

Ability to add any email address, distribution, and alias to MTR Contacts on Sophos Central. This should not have to be associated with an "admin account" because this causes problems especially in customers that have Enterprise Dashboard and multiple sub estates.

Sophos Email Gateway - view users' Allowed / Block List

Currently Sophos Central Email does not have a way to view users' inbound allow / block list. It only allows administrators to see the organizations allow / block which goes in effect for all users.

This would be huge for sophos customers to be able to view what users are allowing or blocking.
Example 1) As it can happen that a user accidentally blocks a good email or vice versa. It's a pain to have the end user log into their sophos portal and tell what is in there.

Right now you only get a notification, when a threat couldn't be cleaned up automatically.
We would like to be notified when a threat was cleaned up, because we would like to see where that threat was coming from, to take further steps.

In Sophos Email Gateway, the per-user allow/block list is not visible to admins at all. If a user accidentally adds somebody to their block list via the Smart Banner link, even if they've never used the Self Service portal, the only way to unblock that sender is to send the Self Service portal setup email to the user and ask them to log in and delete the sender from the block list. This is very clumsy. It would be good to allow the admins to manage the per-user allow/block lists. Thanks!

There needs to be an easy way to determine the installed endpoint software version of each device from within the admin console. Right now it either says up-to-date or not, but that's not enough in some cases. For instance, I'm needing to be able to remotely know if our mac endpoints have installed version 10.0.4 yet to know if we can upgrade to OS11.

Can SQL Server 2019 be added to the list of automatic exclusions please?

See: https://support.sophos.com/support/s/article/KB-000035264?language=en_US

we need our Managed Services customers to be able to perform Live Discover queries themselves. Unfortunately this is only possible if we give the customer admin or super admin rights. This contradicts our Managed Service concept, as the customer could then change settings himself.
I therefore ask you to create a new role that specifically allows live discover queries.

We(Admins) need the ability within Sophos Central dashboard to see the version of Sophos installed on Apple / MacOS devices. Adding a column to the table of devices would be a great bonus as well so we can export a report.

This is useful for Admins to properly support users and account for the devices to see which one's need updating or out-of-date.

Currently Window's computers shows this information clearly already.

I've gone over this with Sophos support to see the version of Sophos installed on Apple / MacOS devices, and THERE IS NONE.

On the Sophos email Self Service Portal there's no way to select and act on multiple emails. you have to work on them one at a time. I have users that end up with dozens of emails in their quarantine and would like to release or block them by selecting several at a time. you should add a check box to the left for multiple selections.

The new view for "Email Gateway - Quarantined Messages" is the worst change I have had to deal with regarding any Sophos updates to date. The change has made every aspect of releasing and deleting emails from quarantine more difficult. I am close to finding a new product to replace Sophos after this change. I can not open emails in a new window to inspect them. I can not view up to 400 emails at a time. The page doesn't fill the full screen of my browser. I am over it.

We would like the ability to have the Emails that appear under the customers blocklist to be put under quarantine instead of them being straight away deleted.

This is impacting our client and there operation and has caused a lot of business loss due to not being able to retrieve the emails.

How would you rate the importance of this feature.

1 = Critical

Hi, we just move to Sophos, it looks very good. One point that we would like to be included, is a URL category test, this is, a test place where we can put the URL and get a response with the Category. Most of the URL filter solutions has this test tool.

maybe is possible the move devices to another sub-estate, for example, select the devices and click to the button move to sub-estate

thanks

It would be helpful if the users in the quarantine mail list also had the same information in the individual columns as in the online Self Service Portal.
FROM | TO | SUBJETCT | RECEIVED | REASON | ACTIONS
Because some users also have shared mailboxes and then they do not know whether the mail was intended for you or for a common recipient address. Or the user could immediately recognize the reason, whether it is SPAM BULK or another reason, that the mail ends up in quarantine.

Support for "Plus Addressing" in Email Gateway. Google and Office 365 support this feature but it's blocked by Sophos. A mailbox, user@domain.com, can add "+" and any identifier after the plus and email will be delivered to that user's mailbox (e.g. user+junkmail@domain.com).