Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Enable email notifications for the license limit exceeds to Administrator

    Enable email notifications for the license limit exceeds to Administrator

    1 vote

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    0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  2. New Site Design IS HORRIBLE

    So the new design of the portal is just awful. It was borderline bad before...slow. Takes me forever to review daily activity. Now you made it worse. Instead of being slow with a full page, you condensed it to a half. What is wrong with the other half of the page, why would it need have nothing in it. So scrolling takes twice as long now. The recipient sorting doesnt even sort correctly in the quarantine. I really think the team who designed this should be ashamed of their work....its beyond awful.

    2 votes

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    0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  3. segregate admin user access

    have the option to allow certain admins access to devices only, so no other administrator can make unauthorized changes to a specific collection of devices

    1 vote

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    0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  4. EDR: Custom Role for Live Discover queries

    we need our Managed Services customers to be able to perform Live Discover queries themselves. Unfortunately this is only possible if we give the customer admin or super admin rights. This contradicts our Managed Service concept, as the customer could then change settings himself.
    I therefore ask you to create a new role that specifically allows live discover queries.

    6 votes

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    0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to Add a New Sophos Customer to More Than One Partner Admin at a Time

    Currently when a new customer is created in central, permission to see the account in Central must be added to one Parter Admin at a time. This is extremely time consuming as we have multiple Partner Admins that must be updated each time a customer is added. The ability to select a customer account, and then select all the users that should have permission to access it in Central would be MUCH appreciated.

    Solution, under Partner Account Settings, add a section called Customer Access (for Super Admins). This shows all current customer accounts that the Super Admin has access to,…

    1 vote

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    0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTR Contacts

    Ability to add any email address, distribution, and alias to MTR Contacts on Sophos Central. This should not have to be associated with an "admin account" because this causes problems especially in customers that have Enterprise Dashboard and multiple sub estates.

    17 votes

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    1 comment  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sophos Central Console to check Agent status

    How come when an agent is offline the console still show the host is healthy and having a green tick? Is that weird? Should there be a heartbeat to detect if the agent communicate to the console active and if it is not from the console the admin should able to know and investigate.. otherwise what is the good use of the console if we have to check the machine individually ?

    1 vote

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  8. Add a role for sales staff to create monthly accounts

    Currently only a partner super admin can create monthly customers. Please add a role to enable sales/office staff to do this without giving them access to customer's Central dashboards.

    1 vote

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  9. UI to reflect Permissions Better with Global Settings

    Accounts defined with a custom role within the Sophos Central Partner console with permissions of Help Desk or Read Only still appear to have access to a number of Global Settings. The "Tamper Protection" setting approach is correct where the toggle is visible, but interaction with the available control fields are disabled.

    However, the following settings appear partially enabled:
    - "Proxy Configuration" toggle is active and appears that editing can be made. It is not able to be saved, but it should not be editable at all.
    - "Global Exclusions" whilst it is not possible to add/delete exclusions any existing…

    5 votes

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    1 comment  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  10. we want to modify the wording in the "Corresponding Events" field.

    we want to modify the following wording in the "Corresponding Events" field.
    Corresponding Events:

    Your administrator isolated the computer
    Computer isolated. Contact IT for help

    1 vote

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  11. View desktop

    I do not know if this is possible but you should add a way to view the desktop of a computer or device to see actually what is happening on it. We have a device but we have no idea who is on it or where it is. If we could just see there desktop we could maybe track it.

    1 vote

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    0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  12. MFA improvement suggestion/request

    That's great that you offer TOTP, but why not extend the functionality and offer a code, like everyone else, not just the QR codes for setup. This would allow users to backup their MFA settings for emergency use, via LastPass or to use an app like Twilio Authy.

    1 vote

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  13. Admin user password expiry?

    Admin user password expiry features?

    1 vote

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  14. Create back button to search results

    Allow back to search list

    1 vote

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  15. MFA without configuring?

    When I turn on mfa, there is no configuration? How is this possible?
    There must be some configuration or linking with an authenticator.
    If I turn in on now, I probably wouldn't be able to log in anymore.

    1 vote

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  16. mail notification for every change to policy

    Hello Team,

    Would require this feature where super admin gets a mail notification on any changes made to the policies(Any server added or removed/policy altered/New policy created) for a better monitoring .

    Thanks
    Loveleen Kaur

    1 vote

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  17. Sophos Central Partner Dashboard Actually it's possible to create own user role und set different permissions, but if i like to set permiss

    Sophos Central Partner Dashboard

    Actually it's possible to create own user role und set different permissions, but if i like to set permission for the users on different Customers, i have to manage each user.

    I would like to set customer permissions on the own Role.

    Example:
    Own Role: ServiceDesk
    Managed Customers:
    Customer A, Customer B

    Own Role: Server
    Managed Customers:
    Customer B, Customer C

    2 votes

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  18. Live Responce(Beta) MFA for SSO

    Currently: Live Response (Beta) requires MFA for use.

    SSO MFA is not accounted for, which requires a logout of federated logon and login with Sophos managed admin to use feature.

    Requesting Live Response work for federated logins that have MFA.

    6 votes

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  19. Ability to Email Setup Link via Common API

    It's possible to create a new user in Sophos via the Common API: https://developer.sophos.com/docs/common-v1/1/routes/directory/users/post.

    However, it does not appear possible to send that newly created user the Email Setup Link via the API.

    1 vote

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    0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Associate Logons via API

    Our users login to their devices using local credentials, not AD credentials. This means that their local credentials need to be associated with their AD credentials in Sophos Central so that the policies can be applied to their respective groups.

    The "PATCH /directory/users/{userId}" API endpoint should be modified to include the ability to modify the user's associated logins as well as an endpoint to view available logins.

    3 votes

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    1 comment  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
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