You should have Microsoft Authenticator ! Yes this is a Microsoft App for phones

Often times when you are entering data in Sophos Central and a frame pops up, like when you are editing or creating a policy, if you accidentally select outside of the frame the whole page closes and cancels everything you did.

I have lose all my entered data when entering a large number of devices or uses to a policy only to have it close when I accidentally moved my mouse or mis-clicked outside the frame and had to start all over again.

I Keep being asked by support to collect Wireshark captures / proc mon logs etc, for issues that have occurred in the past, keep occurring occasionally but can not be replicated at will, The only way I can see this occurring is with the use of a time machine so I can go back in time to when the event occurred

I have been attempting to troubleshoot issues with clients access via the message relay, but the message relay (apache server) logs only seem to last a few hours making it difficult to troubleshoot issues that occurred a more prior to the logs rolling

Hi, i have a suggestion that may work well for selling this product.

Are you able to setup a Demo login of Sophos Central, that has populated data fields as if it was controlling multiple networks? I want to be able to demo the product and its features without committing to setting up a firewall in the cloud, or hosting virtual machines for demos. If you want a 1:1 example of what i mean, UniFi have a demo of the 'FedExForum' on their network portal ''unifi.ubnt.com''

Feature request - being able to clear alerts from the Sophos Central Partner portal - if we have over 100 alerts at 50 different clients it literally takes hours to clear all the alerts because you have to go into every customer's central admin page to clear them... thanks

Ref SR# 03032814

1. Regarding Controlled Updates (Settings-->Controlled Updates-->): If sophos central showing multiple products release are available its not showing each release details like version. Then only we can able to verify managed machines running with which version.




2. How can we generate report which includes installed Sophos products with its version numbers for all protected servers (currently: computer name, ip address, OS, Last user /Active, Group details only available). If we can generate report with installed sophos products & its version this will help us to patch outdated machines.

While other parts of Sophos have 2FA, we also need the central account, our Sophos ID, to have 2FA enabled

We would like to make a feature request. We are hoping to be able to search for devices through multiple client tenants through our MSP Partner portal. This way if an installer is for the wrong client, we are able to search for the device through all the clients to find what client tenant the installer was from

in Sophos Central, I see an alert "An attempt to communicate with a botnet...." but I can't click on anything and it gives me no other information unless I log into the firewall and start guessing where to look in the logs. It would be immensely helpful if there was some information included here. Otherwise it's just saying "hey, something happened !" but without giving me any useful/actionable information.

I believe Sophos should have some installation & troubleshooting videos and or training available for new users installing Sophos for the first time.
Getting installation/configuration assistance is time consuming and frustrating for new installers.

Add the ability to create a task to restart a device. iOS specifically

Record all commands run on a device by a Sophos Central admin during a Live Response session and make the transcript available, either for download or viewable some other way. Currently the Audit log records when sessions are run, by whom, and on which device, but the logs don't indicate what happened.

A transcript of what commands were run would be nice to have for auditing purposes and to include with any forensic investigation reports, especially sensitive cases or cases involving potential legal ramifications where the ability to document exactly what was done to a system would be beneficial.

Test QA demo

We need buck button. Once we set the condition and drill down and go back, we'll see all the unfiltered information.
Ex. In Central, "Devices" ->"All Health Status"->"Computer with bad status"-> drill down particular device-> "All Health Status" again

When I get the SDU from Sophos Central, We would like to have a way to check with the technical support, such as outputting a log that indicates whether the upload was completed successfully.