Change the backup selection process to use the same selection box as Manage Software, select Users, and so on used in other places. The dropdown does not work for lots of firewalls.

Grant access to customers based on role or group

this should be a standard feature. i dont understand why a security company would not have role based access control

In Computers [view and manage computers] I would like to search by serial numbers. this would help find duplicate devices.

Remember my preferences - if i want alerts ungrouped, let it stick. If i've hidden away any red bar alerts, let them not come back until another update.

Hallo können Sie diesen Account löschen ?

I see that there are integrations for Jira, Slack, ServiceNow, Splunk, and PagerDuty. We are using Samanage and want to send high alerts directly into our ticketing system. Please add an integration in for Samanage.

There are various administrative units in our structure. Is there a way to see "globally" all threats and threat indicators of all administrative units without always having to go through each individual administrative unit?

There is no "Scheduled, configurable, pan-estate" reporting in the console. Why can I not select all sub-estates, select report type "Devices=Laptops, Encryptions status = unencrypted" and then report on these and be able to filter by sub-estate, tag, etc.

I manage a plethora of customers from one console with many sub-estates and we have to coble reports together manually.

Very poor show!

Sophos support team should have all the information in place. Not keep asking customer for information such as

1) region- always getting support from different region therefore only getting the response late at night.

2) License details.. this information should be made available to them already

I would like to change my account email address, how can i do ?

Bulk updating of endpoints /servers into computer groups based on IP Address option is not available.

Clearing alerts from all of our clients in the Sophos Central Partner portal currently takes forever (sometimes hours). You have to connect into each Sophos Central Admin account to clear alerts. It would be much better if we could clear alerts directly from our Partner portal.

Audit Log doesn't have meaningful data.
Not all action are capture.
like creating group.... assigning user to group.
is too generic... not useful to audit admin action

It would be very usefull to have the ability to remove or disable notifications as Alerts for specific kind of alerts we don't want to be monitored like Firewall gateways swapping off or vpn tunnels up and down as it generates far too many alerts in the sophos central and makes it completely unreadable without cleanup everyday

In the list of firewalls at partner level it has the customer, model, serial and license expiration. It would be great to add the current firmware level on this screen. Currently there is no way for me to view the current firmware levels of 150+ devices across multiple customers and know which ones need upgrading.

I'd like to add a feature request. On the reports, we'd like to be able to send the scheduled report to the distribution list, instead of only the original configuration creator of the report. Thanks!

The list of policies on the Endpoint self-help > Policies tab should correspond exactly to the policies found on Central. Eg. which one is for Application Control?
It would be a lot more helpful if it were a bit more intuitive.

For AMSI, HitmanPro, AV, NTP, these can be subheadings under "Threat Protection Policy"

The Search and Choose Period filters on the Events Report page overlaps each other. Sophos Support have told me that they can recreate the bug and the work around is to set the zoom to 75%. My suggestion is to actually fix the code!

Allow the title of a support ticket to be added, when creating a support ticket via central. Currently all my tickets have the same title "Sophos Central Admin Support Request" it's a complete pain to know which is which.

I am suggesting that Intercept X should have Link Checker and Web Filter support for Vivaldi Browser. Vivaldi is a privacy oriented browser (like Firefox) but it has a better UI and features, plus it is built on Chromium. I require use of this browser for my company because of its privacy and features. So I am asking Sophos to look into possibly adding support for it in Intercept X.