Currently, Sophos Central Self Service portal allows users to "Release" or "Delete" for both suspected spam and confirmed spam emails
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I request this self service feature is limit to "Release" or "Delete" for suspected spam.

Only Sophos admins should be able to release confirmed spam emails.

Provide ability to run report on blocked e-mail at the customer level. Presently if we do not have a mailbox created on the E_mail gateway mail is blocked but there are no reports that can be run to show this is happening. This is only visible by Sophos. Please provide this visibility to the customer.

Manual policies for Outbound email scanning.
Currently the lack of ability to set policies or exclude email addresses is hampering our ability to use Outbound scanning in Email Gateway.

Provide ability to generate pie chart for message summaries based on selected date range.

Sophos Email does not show an email was accepted when it is on Company Allow list, It shows the opposite (If deleted because on Block list).

Could I please request that the ability to show when an email has been accepted when also on the company allow list be added?

Need to be able to receive quarantined reports for email send to a distribution list. User receive reports fine but anything that is sent to a distribution list and is quarantined goes unnoticed.

In the Self service portal, please give users the ability to select multiple items in their quarantine at one time. Having to interact with 100 messages one by one is time wasting. There should be a checkbox next to each item as well as an option to select all.

Can you add an email trace tool in Email Gateway to trace emails in the event they do not show up in the email log.

Please have an option to remove all languages when an email is encrypted. It currently fills up the email and customers are getting confused on what needs to be done to create a password to access the encrypted email.

Quick filter request by category in the search "Quarantined messages", SPAM, DLP, DMARC, etc. Currently this type of search is quite frustrating, also because once some messages are released the search page resets and brings us back to the current day. Thanks so much. David

Add function to "Release and Allow" from quarantine summary email.

Currently you can only release or delete an email from the daily quarantine summary email whereas when you login to sophos central and view the quarantine messages, you get the option to release and allow.

In the email gateway, the banners that are generated based on the inbound mail's origin, if the 'Caution! This message.....coming from outside..' could have the option to check against the global allow list and/or the user's allow list as well it would cut down on some end user confusion. Most are under the impression that once they allow someone's email address from quarantine, they shouldn't get the banner message anymore.

Emails can be allowed through by Sophos Email Gateway, only for Outlook 2016/365 Client to put it in the Junk Email folder. Other anti spam engines can alter the email header to tell Outlook not to put the email in Junk email folder. Can we have the same facility with Sophos?
There's no point in having two filter mechanisms.

Frequently, we need to extract the email data for analysis purpose and provide custom report to the customer.

Please add "Export to CSV" feature for the following:

1. Sophos Central > Email Gateway > Logs & Reports > Message History


2. Sophos Central > Email Gateway > Logs & Reports > Message Summary


3. Sophos Central > Email Gateway > Quarantined Messages


4. Sophos Central > Email Gateway > Mailboxes

I understand this has been requested in the past to no avail, if Sophos can please get the feature added?

We're requesting to have the "to" field in the quarantine summary report we get from do-not-reply@cloud.sophos.com

This is quite important for our clients.

Hi,

Please could you add .iso and .img file types to the default sophos rule for blocking file types as per the Microsoft recommendation - https://www.zdnet.com/article/microsoft-warns-of-multiple-malspam-campaigns-carrying-malicious-disk-image-files/
I've tried adding the file types in a seperate rule, but it doesn't work. I logged a call with Sophos support #9824278 and they have confirmed that it doesn't work and that my best bet is to raise a feature request to have those file types added to the default rule.

Many thanks,
Paul

The Email Gateway solution needs to be able to handle policies for distribution list mailboxes and not just mailboxes that are tied to a user.

The ability to generate alerts for Security events identified by the Email Gateway is necessary. Currently all other Sophos Central platforms have the ability to generate alerts except for Email Gateway.