Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Quarantäne-Übersicht ist nicht vollständig

    DIe Quarantäne-Übersicht beinhaltet aktuell keine E-Mails, die aufgrund von DLP-Richtlinien in Quarantäne sind. Dies ist nicht nachvollziehbar, eine E-Mail mit Quarantäne-Übersicht soll alle E-Mails beinhalten, egal warum die E-Mail sich in Quarantäne befindet.

    1 vote
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  2. Export Mailboxes list into CSV

    I request option to export list of mailbox, group.
    This is very useful function and very basic to have.
    CSV is more than enough

    2 votes
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow to manage quarantine in batches over 50

    Submitting on behalf of customer

    Currently with Central Email, admins can only delete or release quarantined emails in batches as large as 50 emails at a time. If you select more than 50 emails in the quarantine it greys out, this is expected behaviour.

    In order to be more user friendly and ease administration users should be able to delete or release emails in larger batches/groups.

    1 vote
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  4. Language in encrypted messages

    When a user sends an encrypted email message by using a keyword in the email subject (such as starting the subject with "Secure"), the email that the recipient gets has instructions in nine languages. This causes confusion and may lead to the recipient ignoring the message because they think it is a fraud. There needs to be some method to choose what language is used to avoid confusion.

    1 vote
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    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  5. Email Gateway click on option in Logs and Reports

    In the email gateway logs and reports it would be nice to be able to click on the numbers in the columns (i.e. spam, advanced threat) to see what the email was and why it was classified that way. It would allow us to better tweak our policies for other emails.

    1 vote
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  6. Get better support

    You ave the WORST support I have ever worked with in my 25 years working in the IT industry. Takes days, sometimes weeks for a response. Its unacceptable.

    1 vote
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  7. Allow partners access to view allow/block list that is set on a per user basis

    It would be good if MSPs could have visibility of the users own allow/block lists for troubleshooting purposes and to assist end users in creating a per user block / allow list - otherwise troubleshooting missing emails could be problematic if a user blocks a number of addresses or domains and network admins have zero visibility of what the end user has set in the self service portal. This is quite a flaw when compared with other vendors such as Mimecast.

    2 votes
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  8. Message History not displaying log of all email

    Sophos blocks some email with internal blacklists which do not show up in the message history log and they have no UI for admins to access it. In our case, it was email from our pay stub company that employees never received. The vendor was not on any public blacklists but apparently Sophos had them blocked. I didn't mind the block and having to get the service removed from it; I do find it completely unacceptable to reject any email without giving admins the ability to see the logs of it. In addition to those emails showing in Message History,…

    1 vote
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  9. Email Gateway - Delivery Status

    The delivery status shows either "Delivery successful" or "Delivery failed" but it also shows "Delivery successful" if just one recipient got the mail successful.
    For example: if just one of five recipient gets the mail and it fails on four of them, it will show "Delivery successful". Maybe there should be a status like "Delivery partially successful" for those cases.

    9 votes
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  10. Report Spam Filter Misses from Admin console logs

    We need a way to submit spam filter misses "false Negatives, False Positives, Etc" right from the logs and quarantine. I keep seeing more and more spam and phishing getting thru this product and it is not acceptable.

    1 vote
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  11. Time filter - Logs and reports

    It would be great to have a filter for time as well as date.
    Reason: If you are receiving / sending 10000 emails per day and want to see what happened between 10am and 11am for example, you need to scroll through hundreds of pages which can take a more than a few minutes.

    1 vote
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  12. Key word filtering

    Under the allow and block you are only allowing for IP, Domain and email.
    I suggest also adding the ability to block phrases or keywords determined by quotations

    For example: "you have won 1 bitcoin", "Click here to see my hot photos" etc

    This will then assist in blocking multiple emails that contain vulgar content in the subject/content lime instead of the user receiving them in the quarantine section.

    This would be a great way for IT staff to filter spam emails that have the same subject line or the same content. We constantly find that we receive the same…

    4 votes
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  13. Allow whitelisting from Email Quarantine page

    Please provide a button in the email listing items that are stuck in quarantine to "Add to whitelist and release".
    Also, please add buttons in the quarantine to ALLOW/BLOCK easily by simply selecting the email and then clicking the right button. Provide an option to ALLOW/BLOCK the email address or the domain.

    Currently, the process to add items to the allow list is clunky and hard to do for the end user. Please provide simplicity.

    1 vote
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  14. Email Gateway - Inbound Allow/Block: Option to still apply DNS span/spoof checks to allowed domains

    Email Gateway - Inbound Allow/Block:

    Option to keep DNS checks on allowed domains, we have authenticated third party senders (with SPF and DKIM set up to prove their authenticity).

    However smart banners still flags this as a "non trusted sender" so we whitelisted the domain but this bypasses all spam checks including DNS.

    We would like some options for the whitelist instead of just global allow and block. Allow in our opinion should have an option to still perform DNS checks against domain to identify if spoofed email is from a legitmate third party or actual spam.

    2 votes
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  15. Reinstate "sort by subject" on theEmail Gateway | Quarantined Messages pages

    You have removed the sort arrow next to Subject on the Quarantined messages page.
    Please put it back.

    2 votes
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  16. Notify users of deleted mail through Advanced Threat / Attachment file type rules

    We need our users to be notified immediately whenever emails are deleted through the Advanced Threat policies / or Attachment file type rules.

    1 vote
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  17. SPF record setting on Outbound settings

    Add SPF record setting on Domain Settings, Configure External Dependencies and Outbound Settings.

    1 vote
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  18. Sophos Central Email: Smart banner support for plain-text email

    At this time smart banners can only be applied to emails with html content in it. Suggesting for the ability for Central to also add a banner in plain-text.

    3 votes
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    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
  19. sophos central email reports and logs to generate via backend for email authentication error

    Hello Team,

    We have customer here requesting to have reports or logs to be generated via back end for email authentication error under Sophos Central Email Gateway

    1 vote
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  20. size

    The email size limit in Email Gateway is 50Mb. This is restrictive in some instances and users should be able to increase this limit in their environment. to 100Mb for example.

    1 vote
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