Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. AD Sync Tool - Disabled "Shared" Mailbox Accounts

    The AD Sync Tool currently does not allow us to sync "Shared" mailbox accounts because they are disabled as is best practice for Microsoft. This creates a significant manual process for us not only to have to create a "Distribution List" account directly
    in Email Gateway, but we also have to be sure to replicate all aliases associated with each one or no mail gets delivered. It seems a simple update to the AD Sync Tool that would allow us to sync "disabled" mailbox accounts would remedy the problem.

    1 vote
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      0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
    • Outgoing DKIM signing for email

      Please add outgoing email DKIM signing

      1 vote
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        0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
      • Report Message button behavior controls

        At the time of this request, the controls on the "Report Message" button afford the ability to specify what addresses within an organization a reported message goes to.

        I'm requesting the added ability to specify if a reported message is sent to Sophos for evaluation. DoD contractors and other confidential data handling organizations would appreciate this control.

        1 vote
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          0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
        • Block entire domain but add exception for single address

          We have email blocks in place for most of the major publicly free email servers to reduce spam and phishing, but occasionally we need to add an exception in place to receive emails from a customer. We have both the domain blocked, and an individual address from that domain unblocked. We have noticed that this doesn't work, but this is something we could really use.

          3 votes
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            1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
          • OS display not correct when export report

            Refer to #8676405, the after exporting device list to Excel, we are not able to see the OS list the same as the portal. It only shows summarized OS list like WIN7, WIN10. However on cloud portal, it shows the full OS name with the service pack as well.

            1 vote
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              0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
            • Improve Failed Delivery information - reports and alerts?

              The Message History is really lacking detail, especially on Status = Failed Delivery.
              Helpdesks need to troubleshoot failed deliveries for end users and the detail in Message History is really poor.
              Also an option to download filtered results would be great as would scheduled emailed reports or email alerts to Helpdesks when there are failures.
              Thanks

              2 votes
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                0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
              • Auto Create / Remove Accounts based on AD Sync

                Currently when a new user starts at the organization, it seems that while the AD sync "creates" the user in Sophos Central and the Email gateway, the Administrator then has to send a new account link for them to be able to enable the spam filter (with a limited duration link). Couldn't the system generate this all automatically and remove the multiple touches by the the Administrator?

                1 vote
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                  0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 Click Administrator Spam/RBL Suggestion Button

                  I'm at a loss as to why this isn't already a feature, but I'm submitting it anyway. I believe that this should be a feature for Administrators. More often than not Administrators are going to know what inbound email is truly legitimate and what is not. The current methods for spam submissions is a bit archaic, even with the Outlook plugin for normal end users.

                  1 vote
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                    0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                  • Catch All Account (or Temp Holding Tank)

                    I'm posting this primarily due to some pain points when implementing the Email Gateway recently. When we did an AD Sync, 90%+ of the accounts were accurately captured and included in the sync, however there were several one off's that did not. What we didn't know at the time was that the gateway does not pass the emails through to an administrator or mark emails as spam, but rather just blindly reject anything that didn't have an account sync'd. I'm suggesting some form of catch all, or temporary hold that has a notification for Administrators to view so that they…

                    1 vote
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                      0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                    • email

                      When browsing quarantined messages, ordering by REASON does not display quarantined emails if the reason is Attachment File Type. You can see this if you browse by date or by user. I should be able to see these emails if I browse by reason.

                      2 votes
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                        0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                      • sharepoint URLS not stripped

                        It would be nice if there was a "sharepoint" setting that we could enable that would put in the necessary whitelists in the "time of click" options. Currently, URLS are getting stripped and we had to whitelist all of *.sharepointonline.com in order to send sharepoint notifications.

                        O365 and Sharepoint have a pretty good market ***********. Sophos should have some built in settings that we can enable that will allow O365 functionality w/ out trial and error and manual intervention constantly.

                        1 vote
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                          0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                        • Distribution Lists Notification

                          Distribution lists should be able to receive quarantine digest/summary emails when an email is quarantined. People who receive this distribution list can then request the emails be released from the site admins

                          2 votes
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                            0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                          • Email sample submission to Labs for False Positive/False Negative

                            Most customers find it really hard to find a tool to convert the email samples from msg format to eml format and send it to support in order to submit the samples to labs for false positive/false negative email issues. It would be great if we can accept email samples in msg format so that customer need not waste time on searching for a tool to convert the email samples to eml format.

                            1 vote
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                              0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add grid lines or alternating line colours to the Quarantine Summary report.

                              The Quarantine Summary email is almost illegible when read on a mobile phone or in Outlook's preview pane. Adding grid lines, or alternating row background colours would improve this greatly.

                              1 vote
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                                0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add the "To" field to the list of emails in the Quarantine Summary email.

                                If a user has 6 mailboxes associated with them and they release an email from the Quarantine Summary email, they then have to check each of those mailboxes manually to find where it has gone. Adding the "To" field to the Quarantine Summary email will easily resolve this problem.

                                3 votes
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                                  0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                                • Users have no idea of missing emails quarantined due to attachment file type

                                  Hi, please consider this simple suggestion.

                                  Ability to include quarantined messages by reason "Attachment file type" in the quarantine summary but without the "release" option to keep them safe from themselves.

                                  Some messages that are not flagged as spam/bulk with attachments get flagged and sent to quarantine due to potential threats, but no one other than admins can see them. Unless you have a dedicated resource monitoring this quarantined list, users will never know about these messages.

                                  Not asking to open potential security holes here, but if the users could see they got messages that were deemed dangerous because the…

                                  11 votes
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                                    1 comment  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Many improvements needed to Sophos Email Gateway

                                    Improvements to Sophos Email Gateway

                                    1 vote
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                                      0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Send Quarantine Summary listing all messages, not just new ones

                                      Hi, how about an option to send a daily summary of messages still in the quarantine (left over messages from other days)?

                                      The current implementation only show new messages quarantined.

                                      Thanks in advance

                                      3 votes
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                                        0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                                      • View realtime blocklist and exeption for rbl.

                                        Out customers need to ability to have access to a log or report of the realtime blocklist. Especially customers wich have private persons as customers often have problems with rbl and are not abled to whitelist those mail addresses.

                                        1 vote
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                                          0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Email Gateway

                                          Email Gateway - I would like to have an option to enable when emails are delivered outside the organization i.e. Security Warning: This email originated from outside of our organization. Please proceed with caution when clicking links or opening attachments.

                                          1 vote
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                                            0 comments  ·  Email Gateway  ·  Flag idea as inappropriate…  ·  Admin →
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