DIe Quarantäne-Übersicht beinhaltet aktuell keine E-Mails, die aufgrund von DLP-Richtlinien in Quarantäne sind. Dies ist nicht nachvollziehbar, eine E-Mail mit Quarantäne-Übersicht soll alle E-Mails beinhalten, egal warum die E-Mail sich in Quarantäne befindet.

I request option to export list of mailbox, group.
This is very useful function and very basic to have.
CSV is more than enough

Submitting on behalf of customer

Currently with Central Email, admins can only delete or release quarantined emails in batches as large as 50 emails at a time. If you select more than 50 emails in the quarantine it greys out, this is expected behaviour.

In order to be more user friendly and ease administration users should be able to delete or release emails in larger batches/groups.

When a user sends an encrypted email message by using a keyword in the email subject (such as starting the subject with "Secure"), the email that the recipient gets has instructions in nine languages. This causes confusion and may lead to the recipient ignoring the message because they think it is a fraud. There needs to be some method to choose what language is used to avoid confusion.

In the email gateway logs and reports it would be nice to be able to click on the numbers in the columns (i.e. spam, advanced threat) to see what the email was and why it was classified that way. It would allow us to better tweak our policies for other emails.

You ave the WORST support I have ever worked with in my 25 years working in the IT industry. Takes days, sometimes weeks for a response. Its unacceptable.

It would be good if MSPs could have visibility of the users own allow/block lists for troubleshooting purposes and to assist end users in creating a per user block / allow list - otherwise troubleshooting missing emails could be problematic if a user blocks a number of addresses or domains and network admins have zero visibility of what the end user has set in the self service portal. This is quite a flaw when compared with other vendors such as Mimecast.

The delivery status shows either "Delivery successful" or "Delivery failed" but it also shows "Delivery successful" if just one recipient got the mail successful.
For example: if just one of five recipient gets the mail and it fails on four of them, it will show "Delivery successful". Maybe there should be a status like "Delivery partially successful" for those cases.

We need a way to submit spam filter misses "false Negatives, False Positives, Etc" right from the logs and quarantine. I keep seeing more and more spam and phishing getting thru this product and it is not acceptable.

It would be great to have a filter for time as well as date.
Reason: If you are receiving / sending 10000 emails per day and want to see what happened between 10am and 11am for example, you need to scroll through hundreds of pages which can take a more than a few minutes.

Please provide a button in the email listing items that are stuck in quarantine to "Add to whitelist and release".
Also, please add buttons in the quarantine to ALLOW/BLOCK easily by simply selecting the email and then clicking the right button. Provide an option to ALLOW/BLOCK the email address or the domain.

Currently, the process to add items to the allow list is clunky and hard to do for the end user. Please provide simplicity.

Email Gateway - Inbound Allow/Block:

Option to keep DNS checks on allowed domains, we have authenticated third party senders (with SPF and DKIM set up to prove their authenticity).

However smart banners still flags this as a "non trusted sender" so we whitelisted the domain but this bypasses all spam checks including DNS.

We would like some options for the whitelist instead of just global allow and block. Allow in our opinion should have an option to still perform DNS checks against domain to identify if spoofed email is from a legitmate third party or actual spam.

You have removed the sort arrow next to Subject on the Quarantined messages page.
Please put it back.

We need our users to be notified immediately whenever emails are deleted through the Advanced Threat policies / or Attachment file type rules.

Add SPF record setting on Domain Settings, Configure External Dependencies and Outbound Settings.

At this time smart banners can only be applied to emails with html content in it. Suggesting for the ability for Central to also add a banner in plain-text.

Hello Team,

We have customer here requesting to have reports or logs to be generated via back end for email authentication error under Sophos Central Email Gateway

The email size limit in Email Gateway is 50Mb. This is restrictive in some instances and users should be able to increase this limit in their environment. to 100Mb for example.