Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. Alert on servers not checking in

    I want a High level alert when a server stops checking into Sophos Central. Not just when it goes Inactive (2+ weeks) but any time it stops calling home for 24 hours. I work for an MSP and there is no way I'm going to check on that many client portals in one day just to look for issues; that's what alerts are for. The lack of this visibility has caused us a major liability with a client.

    If a connection check isn't possible, then have Device Not Updated alerts happen implicitly when a server doesn't call home for…

    4 votes

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    0 comments  ·  Server Protection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Report of servers that fail scheduled scans

    Sophos does not have alert functionality in place to notify an Admin when a scheduled scan fails to run on a server.

    Absent an alert, can a report be developed that will identify which servers have had scheduled scan run and which ones did not? An Admin can run this report weekly to identify which systems need to have scans re-run.

    1 vote

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  3. Sensor clean-up

    I would like to ask for a feature request for Server Protection. Create a sort of auto clean up functionality for the console to remove all sensors older than 30 days.

    1 vote

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  4. Automatic Exclusion - SQL Server 2019

    Can SQL Server 2019 be added to the list of automatic exclusions please?

    See: https://support.sophos.com/support/s/article/KB-000035264?language=en_US

    4 votes

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    1 comment  ·  Server Protection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Update Cache able to download from another update cache

    When assigning a server to become an Update Cache&Message Relay server it should be able to download update cache files from another UC&MR server.

    Example branch office UC&MR server will download update cache files from Head office UC&MR server.

    Some of the company has a policy that there should be no internet connection on servers.

    1 vote

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  6. Customer support

    Many time i send complain for adress change but still same did nothing ..this address should be change as " SAK Holding West Bay Doha Qatar 12286 Qatar "

    1 vote

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  7. Will never recommend SOPHOS again

    I have wasted a full day trying to REMOVE sophos from a single server. You have done a GREAT job. Its IMPOSSIBLE! Congrats.

    2 votes

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    1 comment  ·  Server Protection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Need to create Admin Credentials

    Hi Team,

    We are awaiting update from Technical Team,

    Customer information:
    • Contact name: RBL Finserve
    • Administrator email: admin@rblfinserve.com
    • Phone number: +91 9619369627
    • Severity: High
    • Product: Sophos Central Management
    • Remote Assistance: enabled
    • Cloud version: 2020.50.1553
    • Customer licenses:
    o srvxultimate: C542671356
    o srvadv: L0010992147
    o ep
    adv: VIRT_epadv

    Please reach on given number +91 9619369627

    Thanks,
    Jay

    1 vote

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  9. agent update with no restart

    when will you have your agents update itself without asking for a restart

    1 vote

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  10. Individual Policies do not have a description Field for exclusions

    It would be useful for a description field within the Endpoint and Server policies. This would enable us to record what the exclusions are for. Global Exclusions lists do have the description field.

    2 votes

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  11. Export List of exclusions for servers

    Please add feature that enables listing and export exclusions on servers.

    0n each server and all server exclusions on sophos central

    1 vote

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  12. Auto email reports to customer for last 1days or 2 days

    Some customer needs last 24 hours/1day or 2 days auto generated event reports by mail but such option is not available for partner portal. Also minimum 7 days report is generated but period option should be custom.

    1 vote

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  13. Auto Lock-Unlock schedule feature

    Some customer need to unlock servers for some OS update work or other activity regularly. Sometimes it may require to unlock servers in late night. It will be good if we can schedule auto lock and unlock so that it will help Sophos admin

    1 vote

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  14. Separate remote site management.

    For server and endpoint protection. We need the ability to delegate management of resources based on site location. So we have a remote site with servers and endpoints managed by a network engineer at that site. We want him to be able to manage only those systems while including them in our overall cloud portal. We need to be able to restrict his access to only those systems.

    3 votes

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  15. Feature Request

    Feature request:
    Add new cliënts from the Sophos Central Console (IP).
    Auto add servers from Active Directory OU and set Policys on OU.
    Errors within the Sophos Central are not matching the logging/errors from client.

    2 votes

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  16. Allow for the install where ProgramData is not C

    Is it possible to customise the ProgramData folder that is in use?

    For example, we have a customer who have the ProgramData located no a drive other than C for their bespoke applications.

    Installs of Sophos all fail citing it couldn't create the directory.

    Support teams have advised that at this time, it's not possible to have custom install directories

    1 vote

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  17. Export server report as it is on the portal

    Export the server report as it appears on the Sophos Central Portal Server Protection GUI (https://cloud.sophos.com/manage/server/reports/protection/servers/create/all). Currently the export only offers server name, health and group the other details, namely; online last, real-time scan, last update, last scheduled scan would be extremely helpful.

    We noticed that the report for the computers (https://cloud.sophos.com/manage/endpoint/reports/protection/computers/create/all) in end point protection is more fulsome.

    2 votes

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  18. Change view for SSVM's

    It would be nice if when in the server protection, servers view that when the SSVM option is selected from the type of servers that it would show a column that indicates the number of VM's attached to that particular SSVM. It would be even better if you could click on that number and it would show a list of the names of the VM's attached.

    1 vote

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  19. Server status should update if client not responding

    As a test I disabled tamper protection on a server and removed the Sophos client. In the Server Protection Console I see that it stopped responding yesterday, but its status still shows as healthy. It would be helpful if there was an alert for a client being uninstalled and if the status would change when the client no longer responds.

    1 vote

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  20. I'd like to see a way of adding a fixed tag for an asset. Logged a support case but apparently not possible. My reasoning we use AWS-

    I'd like to see a way of adding a fixed tag for an asset to Sophos Central.
    I logged a support case but apparently not possible. My reasoning we use AWS- ephemeral so hosts are subject to change. We see see the Sophos display name, and if we are lucky an instance id which we have to trace back to our AWS deployment. This instance would have a different name created by us like "AWSbastioneu"- it's this name I want to add to the asset, as the Sophos display name does not give us that visibilty instantly. It…

    2 votes

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