Using MAC OS Sierra.

By the way, this entire troubleshooting and diagnostic process is not very good. Anytime a user has a problem, the first thing you send it generic information about ports. Then always request the diagnostic which takes a lot of time on the user. I have been using Sophos for over 6 years and this is always the same.

Please figure out a better way to do this. If I have 20 users with the problem, there is no way I am going to run the tool on 20 individual laptops. That process is not scalable at all and is a waste of my time. Then the next week 10 new users have the problem, so again I need to waste time running diagnostic again. It never ends because your product does not work properly ever. We always have console errors for no reason at all.

Activity in Root Cause Analysis should generate alerts. I've witnessed on at least one occasion where phishing activity was displayed in Root Cause Analysis for a particular user. It revealed the attack came in through Outlook in the form of a malicious pdf document. The user didn't report this issue, I had to contact the user. They confirmed they received the message and opened the attachment but the content was blocked. In the very least this would represent an opportunity for needed security awareness training directed at the identified user. Perhaps it would make sense to provide the option to have alerts generated from Root Cause Analysis that administrators could toggle on if desired?

The current Sophos Endpoint installer is a large full sized install package. This became an issue this past few weeks when new systems did not get the installer because the package file needed to be updated with a newer version.

I would like to see a different install process for automatic deployments that allows for a lightweight, thin, installer that would install some basic items and then go to either the internet or a defined location on the network to download the installer files. This would not require updating the lightweight installer, but only require me to update the package if I had it on my network.

In most cases I would select the option to just download from the internet so the system has the latest version.

Customer: Domo Tactical Communications
Contact: Chris Doig
Case number: 7224433

This is a Formal Complaint.

The recent changes to the Sophos Central Administration is a management nightmare.

Before I had a single department policy encompassing each Sophos Feature / Technology Group.

I now have 6 Policies per department that need individually managing.

If I create a new policy for a department from scratch, or by cloning, I have to do it 6 times.

How on earth did this pass any customer testing or sanity testing?

Or am I the only customer to have "special" needs in breaking departments down this way?

Please reconsider the change, or implement a way in which we can choose our view.

Thank you, Chris.

Feature Requests:
1) need an option to manually force or at minimum prompt a user to preform a reboot. I have multiple clients who's users have windows VM's that never get shut down. maybe a force reboot button beside scan now in the dashboard or make it an option for the admin to force reboots or not upon updating.

2) Have a restore repository to restore users/computer accounts if accidentally deleted. Maintain it for around 7 day's and then delete. Currently if a client makes the mistake of deleting a computer. you have to remove and reinstall the client on that machine for it to start receiving updates again. I explained the reasoning of this and the client understood, but having a more graceful method of roll back would be great for Global enterprise clients.