Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

Sophos Central

Suggest, discuss, and vote on new ideas for Sophos Central. The unified console for managing your Sophos products.
Please raise all product releated feature requests in the respective product forum

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  1. InterceptX Root Cause Analysis (RCA) cases do not generate alert email

    I have had InterceptX Root Cause Analysis (RCA) cases detected with low, medium, and high priorities -- but none of them generated an alert email.

    It is very important that they do so, because RCA cases imply that malicious code has attempted to run on an endpoint, and this requires manual investigation to ascertain the cause.

    At the moment it appears that the only way of noticing if you have a new RCA case to deal with is if you manually go Dashboard -> Endpoint Protection -> Root Cause Analysis.

    31 votes
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    2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can't uninstalled

    Having experienced compatibility problems with endpoint I have uninstalled it yet it is a zombie program that has reinstalled itself. I can see that this may appear to be protection but genuine user removal should be effective. I have raised a support ticket to deal with this but there needs to be easy to find instruction on your site to remove unwanted Sophos products. There is no uninstall link in Dashboard! Why not? I can't see a close account link either.

    2 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  3. patch management

    With the latest need to ensure the latest OSs are patched and up to date, can Sophos supplement WSUS and identify whether endpoints are fully patched and up to date? WSUS is flaky at the best of times, Sophos is more reliable on talking to endpoints.

    2 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Site navigation improvement

    In the Dashboard, there is a report that shows the number of protected machines or not protected machines. Wish those icons were hyperlinks to the lists they report; thus if I see 100 protected machines in the dashboard, one click would bring to that list.

    3 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Policy Structure Duplicating Work

    Policy Structure Issue.

    So if we want to allow some PCs to be able to write to the optical drive, we can clone the existing default policy with all the Peripheral Exemptions and various other settings and change just the optical drive settings. But as time goes on, we'll add more exemptions to the default policy which will have to be duplicated on to the new policy too... duplicating work, a lot. Would it not be easier to have options to set it element as "same as policy..." and only change the one element needed?

    Thanks.

    6 votes
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    2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  6. patch

    Central migration utility support for patch assessment or other (all on-premise features) uninstall/migration.

    If you have installed patch assessment with on-premise Endpoint, you will not be able to migrate it to Central. You need to uinstall locally on every machine patch assessment before the migration!

    1 vote
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Kritik, Hänge bei Aktiverung Lizenz von Kunden fest

    Sophos Central Admin, für End user unbrauchbar und unübesichtlich. Für Reseller ebenfalls nicht zu handhaben.

    Support Reaktionstzeit zu lange. Kunde verlängert für 600 Euro Virenschutz, und ich kann ihn nicht aktivieren. Gut gemacht Sophos !

    1 vote
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make manual udpate of endpoint easier

    It would be useful if end-users could more easily invoke an update of their endpoint -- ideally by right-clicking the system tray icon, but failing that via a more obvious button.

    A regular part of our informations security advice involves urging people to verify that their security software is up to date, and the current Central Endpoint makes it very hard for users to verify this.

    4 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  9. No one responding on Support

    Where will I find the updates on the ticket I created 3 days ago? I have not got any response via email or phone.
    There is no option to check my ticket or to a phone number to contact support.

    8 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Show current policy version on endpoint about page

    It would be spectacular if policies had version numbers that were displayed in Central, and on the endpoint, so that admins would know when an endpoint receives it's policy and could visually verify it has the current policy.

    Need to quickly and easily validate policy on endpoint matches the policy on central. (show the policy version # in the about page)

    Policy changes of any kind would need to increment the policy version number.

    3 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Custom Reporting

    Could we have custom report which allows us to segregate machines based on various parameters such as OS / SITE / ETC.

    This would help us get a better overview of our environment and protect the machines effectively.

    8 votes
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    2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sophos Cloud Migration Tool

    Sophos Cloud Migration Tool should give options to select products and deploy the ones customer choose

    2 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Printing / Exporting reports

    Events Report screen with graph and events for range of dates should be a PRINTABLE item.

    2 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  14. Tamper protection bug stopping updates.

    Why does such a high percentage of clients still fail to update without having to manually go through a process of shutting down the tamper protection and re-installing! Fix the bug...

    1 vote
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Intercept X reporting

    need reporting to see which machines have intercept X installed and which don't.

    14 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  16. SophosClean

    Please add the ability to run SophosClean.exe from the management console as well as the ability to "Run As" so we can use elevated user rights as our users are not administrators of their machines.

    Thanks

    Kevin

    3 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Still not protected!

    So much for Intercept X! Cryptoguard kicked in to protect devices, but files were still encrypted!!! Still have a mess to now clear up. So what is it actually guarding against!

    2 votes
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    1 comment  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable Tamper Protection by Group Policy, not just Globally

    We need the ability to enable/disable tamper protection with a group policy like in on-premise Enterprise Console. Having to do it Globally is terrible.

    We've had a number of instances where initial installation has gone bad -- getting far enough that tamper protection has gone into effect, but not far enough that we can turn off tamper protection for the individual client. Sophos Support has suggested that we turn off TP globally while we complete our rollout. That's ridiculous. If we could turn on TP in group policy, I would have it off in Base Policy to keep it from…

    26 votes
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    2 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  19. Status Bar When Running Scan

    When running scans with Sophos Central, there is not status bar that shows the progress of the scans. This feature would be extremely useful when allocating time and resources to specific issues. This feature existed in the Sophos On-Prem solution, so I don't think it should be hard to do.

    57 votes
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    5 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cannot Use VMs on Macs with Cryptoguard enabled.

    Sophos Cryptoguard is detecting VMS set up on Macs, and quarantining them. We were trying to use Anaconda, and it got quarantined.

    2 votes
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    0 comments  ·  Endpoint Protection  ·  Flag idea as inappropriate…  ·  Admin →
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