Cannot click on user in "policy violators". Basically any useful or usable log file you have cannot be clicked on to see more information is the rule of thumb. You need to look at your UX and get to work on fixing what is there. If it is a log that shows you "who has done what" we need to be able to click on that user to find more information on what it is they did to break policy so we know if we need to speak to them or not.

Endpoint users not protected is not clickable and should be to allow the admin to know who isn't protected and if they need to do anything about it.

Function to Clear Logs & Reports

With policies in Sophos Central, especially when they relate to a limited scope workaround, it would be great to be able to add notes to the policy to tie it back to a service ticket or give context as to it's purpose.

I want to export the total no.of.endpoints based on the IP's.

It would be better if you consider to add this feature in the Console and It make the easier work for the audit purpose.

Central is not talking to the end point when it shows its healthy! Disappointing.

At the moment Sophos Central records only IP Add,hostname & login id which keep on changing and not good enough to identify end host/user in case of anomaly detected.

I request you to see if it can capture physical add & few other fields which may possibly help us to identify end user & his/her corporate asset that has any sort of infection.

Furthermore end user should receive some alert and be able to quarantine it, in case of any anomaly detected by Sophos client. That will help us to improve hygiene and reduce overhead of IT administrator.

I would like to recommend that superadmins be given the ability to remove Sophos Cloud from client machines, without having to get a unique tamper protection password each time. I understand this feature would be useful, if the password has to be passed on to an end user. But, there have been several scenarios in which the tamper protection password is no longer available. This has forced me to keep this feature disabled.

Provide reporting similar to Sophos Enterprise console allowing activity reporting for users and what websites they have accessed over a period of time. This reporting is very important if requested from management to see a listing of all websites that were accessed.

I would like to request a Description box for the policies. This would help explain why the policy was created.

Can I expect a contact from you on Support request #7446855? It's now been 2 1/2 days, and I don't mind if you're backed up as long as I get some indication that I can expect help. Is there someplace I can access support request info? Thanks!

I try to get in touch with support team but Sophos console is not letting me to create any ticket. I need to talk to technical support asap to setting up the policies.

Any one can help me?

Kamaljeet.Matharu@DiamondAirInternational.com
+44 7983329201

Would it be possible to have a feature that you can re enable tamper protection on all endpoints at once rather than having to do it on each individual endpoint?

I was wondering if it would be possible to make Sophos support a Casper push out? We are using Casper right now to push Sophos and it is really making a mess of things. I'd be willing to provide more detail if anyone's open to addressing this. Email : vmendez.zteam@zuora.com

Thanks!

Arthur

I think we should be able to sort the Website Management list by alphabetical order, particularly in the 'WEBSITE' column. It seems that the entries are listed in date order, newest at the bottom. It can be very frustrating trying to find a specific entry, especially if you don't know when it was added to the list.

There should be a VISIBLE alert to the user that Sophos has detected
some thing on their workstation and that they need to notify the admin

Clearing alerts, It would be best if I don't have to manually select all 500 alerts and acknowledge them. What would be better would be a section for me to select what categories to be alerted. I seriously don't care if a reboot is required after a software update. The computer will restart when it restarts. At this point the alerts are useless to me. Another idea would be the next time the computer scans and doesn't find a threat or issue, that the alert gets cleared. It's a lot of manual labor...