On behalf of a customer: It is essential that the SMA also support IPv6 mail relays. This vastly simplifies IPv6 mail routing on a core service such as email.

I think we should be able to sort the Website Management list by alphabetical order, particularly in the 'WEBSITE' column. It seems that the entries are listed in date order, newest at the bottom. It can be very frustrating trying to find a specific entry, especially if you don't know when it was added to the list.

There needs to be an email alert with [HIGH} priority indicating a previous high alert
was a false positive

There should be a VISIBLE alert to the user that Sophos has detected
some thing on their workstation and that they need to notify the admin

Please add Exchange 2016 to the list of known applications that are automatically excluded from scanning. The number of exclusions Microsoft requires makes configuring these manually very time consuming.

Clearing alerts, It would be best if I don't have to manually select all 500 alerts and acknowledge them. What would be better would be a section for me to select what categories to be alerted. I seriously don't care if a reboot is required after a software update. The computer will restart when it restarts. At this point the alerts are useless to me. Another idea would be the next time the computer scans and doesn't find a threat or issue, that the alert gets cleared. It's a lot of manual labor...

Hi, can you add a global policy that can be applied to all Sophos Central Customers? For the most part all of our clients are using the same policy. It is cumbersome (and prone to error) having to create the same policy for every single customer. More specifically "exclusions".

It's super annoying not being able to mass-select all check boxes to dismiss alerts of the same type. Let me select all of them!!!!

I could give two _______'s about a reboot being required to finish the installation on 1000 PC's. Do you hate us Sophos? You like wasting my time having to dismiss each event individually?

Feature Request:

Segregation of users / devices by establishing the ability to create a separate network (see Meraki for example). This would greatly allow for us to have admins contained to being able to access only certain users / devices.

Thanks.

Hello, we have 5686 high alerts in our console, as a result of a recent Sophos network issue. Could someone please, or is there a way to remove all these? It would literally take hours to check every single box.
Thanks.

When we have new MSP client, we have to add Global Exclusion every time. We need a way to export global exclusion from exiting MSP client and import it to new MSP client.

Hello, I received a notification message announcing a new software release for Sophos product. Now, in the 'Controlled updates' page of the Sophos Central console, releases are identified by release date. On the client, software version is identified with numbers. I cannot understand if I'm running the new or the old version. Furthermore, the 'view software release' link leads to a page where release notes for current software are not immediate. Also because current software version is unclear.

I *hate* the newer version of Sophos Endpoint. There used to be options for managing quarantine, doing custom scans, etc. The new endpoint software is essentially worthless.

Would love a report that tells us which computer has which version of Sophos software installed on it.

Is there a way where we can obtain a report to see if tamper protection has been disabled? If not can we get it added in ASAP?

Hi, can we add an option into the Endpoint Threat Protection policy to enable on Access to scan all files. I know we only scan infectable files, but occasionally a Security Auditor will ask for the ability to scan everything. Having some advanced options (like in SEC) would be good for this.

add ability to subscribe to updates on https://centralstatus.sophos.com
This would be extremely helpful as we have unprotected systems and compliance concerns while this current outage is going on. Also, there should be a banner alert when logging into sophos central so its obvious there are current issues.

Sophos Central is always horribly slow. It can take minutes for pages to load, today I get a 500 Server Error when clicking on items in the alerts list.

All in all I would say the Sophos Cloud Service has one of the worst experiences of any SaaS I have ever used.