So annoyed I can barely see straight
9 days trying to get problems fixed and all I get are excuses

All I wanted was for Sophos, My vendor and another vendor find out why Sophos is blocking

BUT NO!!!!!!!!!!!!!!
USELESS!!!!!!!!!!!!!!!!!!!!!!
9 DAYS!!!!!!!!!!!!!!!!!!!
BS!!!!!!!!!!!!!!!!!!!!!

you want to do something - CALL ME

frank ruvolo
775-289-3004

Is possible to implement a web categorization checker on Central admin?
In this way we can have responce how sophos categorize an url

Computer entries need an editable "Notes" field so I can make notes about resolved alerts to see if the problem comes back. Or make a note about a computer that hasn't checked in but is in a closet and needs to be kept in the Sophos system.

From the console allow admin to trigger remote install and uninstall Sophos agent being most organization is emphasizing working from home

I've been getting hundreds of emails from a guy named Viktor Tyurin who lives in Magnitogorsk in Russia. He's trying to get the staff to click on a malicious google docs link in order to install malware. It would be very nice to be able to block emails from IP addresses in Russia, China and Ukraine for example, the same way I can block country IPs in my Sophos firewall. 99% of my email attacks come from 8 or 10 different countries that have no business sending me unsolicited emails.

It would be great if along with hostname, Sophos collected serial number and made this available on the device record. This would help identify when a device is in there twice because of a rebuild and the device takes on a different name.

It would be very helpful to be able to filter the Quarantine Messages to display the "Reason"

Example.

Filter by Direction (Inbound)(Outbound(All)
and Type (Bulk)((DMARC)(ETC)

In a future release it would be very helpful if we could sort the Email Gateway - Inbound Allow/Block list by Allowed/Blocked. It would make it much easier to search through.

Provide report to show agent version so that admin can produce a report which agents are out of date

I go to "Logs & Reports" i click on Top Malware Downloaders, i see my machine as the top malware downloader so i have an idea, i will click on my PC to see what malware was downloaded or attmpted and i will be able to protect against it in the future. Oh wait the site doesn't let me do that. Ok i will export to PDF, no that just gives me what i can see. Your reporting and functionality for administration is absolutely woeful. Really worthless.

Sophos should block browser extensions from the "application control" policy, application control would be a complete feature.

control update.. to show better meaningful data... for the version please show what is the version number instead using newest and oldest... this is so primitive ..

Please enable back logging incident case using email

When setting MTR Preferences, having the ability to select Enterprise admins in addition to the Sub-Estate admins is needed. Our security team is an Enterprise level group, and has responsibility over all sub-estates. They have Enterprise level accounts and can access all sub-estates, but I'm not able to configure their contact information on the MTR Preferences form.

Having customized alerting options for how long an endpoint/server is out of date would be apprecaited. Example: currently if a user turns off their laptop over the weekend we have the choice to either get an alarm, or never get one, there isn't a way to set it for a minimum of 5 days before sending the alarm.

We are facing an IT security breach with possible legal consequences.
For more than 2 days we have no feedback on ticket 03223210.
We informed our vendor Bechtle. If no adequate level of support can be given by Sophos we will prosecute for crediting the total purchase of all Sophos products and services as this unbelievable incompetency is impacting our business continuity.

Is it possible to get the update news as an email?

It would be great it the ability to search for wesites on the site were there and also the ability to export websites and the settings to an excel document was available

Setup update cache, never prompted for which server, i like to install update cache. It automatically started the install, on the first server server, in the browse list of available servers (the first one which is obviously highlighted. This is not correct.

2nd point, the server which is offline for 2 months?

3rd. Could an install complete on an offline server?