It would be very useful to be able to remove or add a column to the reports as different people have different requirements and generally columns adding and removing is a common feature of any report. In my case I have a weekly report configured with various event type to be sent via email however when we look at the report it is unnecessarily long due to the Users group column included by default. This makes one entry on only one page of the PDF report and makes the whole report unnecessarily too long and hard to read.

Allow log levels on each component (for each device, individually) to be changed. From 0 to 3 (none to verbose) for temporary troubleshooting. This should be do-able within the console.

Under alerts, allow bulk actions like 'scan now' and 'diagnose'.

Im Nachrichten-Verlauf werden die Uhrzeiten von 00:00-00:59 vorm. falsch angezeigt.
Statt zB 00:09 Uhr, wird 12:09 vorm. angezeigt.

Sophos Endpoint should pop up any notification "that Endpoint is updated recently. Your computer needs to restart." So, end-users can prepare to restart the computer. For now, the users are not aware of it until the users open Sophos Endpoint program.

SK

I would like a report that gives all the information available about all devices.
This report used to exist and was extremely usefull.

Used to be called "apps per device"
The Devices report is apparently the best replacement but does not give full detail as records are truncated.

need to turn off all sophos components for a machine at once in Central

need to update all endpoints at a single click. also need to scan all endpoint in a single click

Lockdown affects storage of Exe files on Files Server Shares and prevents modification by clients accessing the file share, meaning I either have to leave these servers unlocked or move my storage elsewhere

Include the ability to exclude File Server Drives/Folders so File Share storage areas that may contain exe files e.g. installers are not included in the Lockdown monitoring

Affecting IT and Developers

Please provide instructions on how to delete account. Make this easily accessible.

uninstall from sophos console

application response time - this needs to be fixed, when clicking on the icon at the bottom right it can take 15 seconds -3 minutes to open.

sophos services off - have a way to autorecover the service or a way of repairing.

fix uninstall to work.
50-70% of the time it fails requiring the use of batch scripts and hack jobs to uninstall the product.

when uninstall sophos or making a change such as --registeronly; if tamper protection is on, rather than pushing the user out - provide the box to disable via the tamper protection password.

Hello,

Working with Sophos support, we've found that device encryption will not encrypt a Windows 10 fixed data disk when there's a group policy configured to back up the recovery password to Active Directory. This appears to be hard-coded in Sophos. This configuration works fine for OS disks, just not fixed data disks. We'd like to be able to back up recovery passwords for fixed data disks in Active Directory as well.

Thanks,
Nate

On the Sophos email Self Service Portal there's no way to select and act on multiple emails. you have to work on them one at a time. I have users that end up with dozens of emails in their quarantine and would like to release or block them by selecting several at a time. you should add a check box to the left for multiple selections.

9900077 is still pending and this is impacting on our operations

There should be a setting where if a system hasn't communicated with Sophos Central in a defined period of time, it is automatically removed from the list of active systems. This is a feature I find in many other products which keeps retired systems which were not removed manually from consuming a license.

The 'new' look Endpoint Advanced [10.8.7] does not show an icon in the task bar when loaded on a Windows 10 machine (version 1909). Its space on the task bar can be used to show the endpoint tool but although it has the underline to show it is loaded it has no Sophos icon. The same version is fine (with the Sophos icon) on Windows 7 machines.