Admin login “failed password” error
We recently setup a new XG 115 firewall saved the config and then found ourselves unable to login “failed password”
We contacted support and spent time using keyboard and screen to reset the password - still no login, then fully resetting and evenntually the Sophos support person advised we had a corrupted image and the unit was replaced as DOA.
The new unit was setup with the same result we proceeded to wipe and reset using different passwords which all worked when using the keyboard and screen
Only after setting up another Sophos incident and booking another engineer did we find the answer that port 4444 is required not just for initial setup but for all admin logins
I would suggest support staff ask if it is being used for admin login
I would further suggest it is a sticky post in support or indexed as a failed login dolution
Paul Carcary
shared this idea
AdminRich Baldry
(Senior Product Manager, Network Security Group, Sophos Features & Ideas Laboratory)
responded
Thanks for your feedback. I’ve passed it on to our support team with a suggestion that they update their troubleshooting procedures for this kind of problem.
