Integrate Alarm output into RMM tools
With the new XG firewall with the heartbeat function. Nearly all IT reseller/Partners use RMM tools, these alarms need to be integrated into these tools. (Connect wise, kasya, etc).
Adding a connector into these tools will do the following:-
Integrate automatic Ticket generation for alarms and alerts from the Sophos XG platform into the IT billing and Ticket system.
Stop IT companies having to go and manage multiple web pages and different sites to generate Tickets of work.
Be a powerful difference between Sophos and other Firewalls sold.
This should not be very hard to integrate into the Partner Web Portal as most of these RMM Tools want to be a collector of everything.
Increase sales, as this would be a very sort after feature and another game changer.
Please contact me if further details are required.
I raised this at the Melb XG Session.
At the moment I'm getting feedback from a group of IT Businesses that manage Sophos/Cyberoam Firewalls.
When I get good feel of there operational requirements, I will expand further.
I expect to put this together next week
AdminJan Weber (Product Manager, Network Security Group, Sophos Features & Ideas Laboratory) commented
thanks for the suggestion. I do have some clarification questions for the request. Are you looking at getting the information on a health state change exported to an RMM system?
Or is there other information, maybe outside of Security Heartbeat, that you would be looking at getting exported?