Endpoint Protection

Suggest, discuss, and vote on new ideas for Sophos Endpoint Protection. Comprehensive security for users and data

Endpoint Protection

Suggest, discuss, and vote on new ideas for Sophos Endpoint Protection. Comprehensive security for users and data

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  1. Excessive requests to reboot endpoint clients in the Sophos Enterprise Console.

    It seems that the higher up the ladder that the user is, the harder it is to get them to reboot. The disruption that closing their many, many, multi-tasking windows left open as project or task placards, makes it extremely difficult for them to pick up where they left off.

    Then a week after I had convinced all of my users to reboot for an update, I had another warning in the console to reboot all of the clients again.

    And now two weeks later, I have a new warning to reboot the endpoint users for Hitman.

    If we keep…

    7 votes
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      0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
    • Sophos Central - Scheduled Scanning

      In Sophos central console, Threat Protection>Scheduled Scanning it shows the only option for weekly scanning but we can not schedule scans on a weekly basis as Sophos utilize lots of primary memory and thus machine gets slow. I would like to get an updated version which provides monthly schedule scanning. It would be very helpful if we get this option on Sophos EP.

      2 votes
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        0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
      • The ability to utilize subordinate update caches to have a distributed update structure internally

        The Sophos Central Update Cache equivalent of a Child SUM. This will allow organisations to save internet link bandwidth by allowing Update Caches to pull updates from other caches over LAN/private WAN links.

        1 vote
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          1 comment  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
        • Indication on the Sophos Icon by the time if a computer requires a reboot to complete update

          When Sophos requires a restart of the computer to complete an update it would be really good if the sophos icon by the time changed to a yellow exclamation mark or something so the end user would know to notifiy system administrator that Sophos needed attention. Or they could just restart the computer.

          4 votes
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            0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
          • Force cold boot instead of FastBoot after next shutdown when Sophos needs to install drivers

            We get a lot of medium warnings "Reboot required" after Sophos Endpoint updates on Windows10 machines.

            Users do shut down tehir machines every night. But Standard Power up seems to be insufficient as FastBoot does not install the Sophos drivers after some updates.

            Manual Reboot "Neu Starten" is required from the users. But users do not notice any Sophos "Reboot required" notices and the do not understand that Manual reboot is different from Power down / Power up procedure.

            It would be better if Sophos Endpint Updater can set a Windows boot parameter after update so that after next shutdown…

            2 votes
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              0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
            • Add Update Location to View Updating Status

              The current configuration for "View Updating Status" does tell where the endpoint is updating from.

              1 vote
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                0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
              • Give the user *some* kind of indication that a restart is required

                I'm getting multiple *Medium* level notifications per week about sophos endpoint clients that are "out of date". I now know, after two weeks of interactions with sophserv tech support that the issue has (and continues to be) that many computer users don't restart their computer because they don't have to, and the endpoint security client sometimes requires it, but doesn't tell them. They would happily do it if they knew it was necessary, but because it's not, I get pounded with multiple *Medium* level notifications per week indicating that their clients are out of date. This is super annoying, and …

                57 votes
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                  5 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                • Alert / Prompt user for reboot when Intercept X gets updated and reboot is required

                  Whenever the endpoint updates are installed that require a reboot to complete the installation - please prompt the user to reboot their computer at least 1 or 2 times a day. Currently, there will only be a red X on the Sophos Icon on the system tray stating that the update failed. The only way they can see that a reboot is required, is by looking in the update logs. When a reboot is required it should show that to the user and not just show an error. This goes for the console as well. When a reboot is needed…

                  17 votes
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                    2 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                  • Sophos Website To Check Whether Malware Is Known By Sophos

                    For Sophos to provide a site where subscribers can check for malware keyword names and provide information of the IDE that detects the malware and the date of introduction/update for the detection

                    3 votes
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                      0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                    • Alert user if no user/password entered for update

                      During install of endpoint antivirus it ask if user want to enter now or after the login/password.
                      If user choose "after" Antivirus doesn't udpate and only say "Impssible to connect".

                      Please correct message with "Please enter login/password to download updates"
                      Thanks

                      1 vote
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                        0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                      • clear alerts automatically

                        It would be good if the endpoint could automatically clear restart alerts once the endpoint has been updated sucessfully. just now these need to be manually cleared.

                        7 votes
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                          1 comment  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                        • error 401

                          When an object is deleted from the Sophos Cloud console and Sophos isn't removed from the endpoint beforehand, the endpoint stops being able to update.

                          MCS Communication reports in Endpoint Self Help that the updating failed due to Error 401: Unauthorized.

                          The Sophos Client doesn't reflect an error or problem with updating and doesn't alert the end user to the fact that the Sophos Client is compromised. This causes the possibility of "lost endpoints" with no obvious indications of a need for repair.

                          Please modify the behavior of the endpoint to raise an alert on the local system so the…

                          2 votes
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                            0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                          • Support for Windows server 2016 as update cache server in Sophos Central

                            When Sophos Central is installed on a Windows 2016 server this server cannot be selected to use as update cache for all other clients in Sophos Central. This is only possible on Windows 2008, 2008R2, 2012 and 2012 R2. Windows 2016 is available since september 2016.

                            7 votes
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                              0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                            • when Sophos tells me thatI need to download a new version, I should not need to manuall uninstall the existing version first

                              When Sophos tells me to download a new version, I should not need to uninstall the old version manually, Sophos installer should do this automatically

                              7 votes
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                                0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                              • Virus Data Update - More frequent please!

                                As of today 29 May, my Sophos Virus Data is dated 2 May as the latest.
                                This is a bit too outdated and it caused problem to login to some system that does not allow login if your AV signature is older than 14 days.

                                May I suggest Sophos beef up its update frequency?

                                1 vote
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                                  0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                                • Sophos Central installer auto update

                                  When deploying Sophos central via scripts using the downloaded installer file these fail when the file is out of data and you have to re download the installer file there needs to be an automated way of keeping this updated, we have > 400 clients and keeping each of there install location up to date isn't practical

                                  5 votes
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                                    0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Bulk Updates on Central

                                    The ability to highlight multiple machines that are "out of date", so that the “Update Now” tab appears at the top

                                    This is needed for bulk updates otherwise you would need to go in each computer and drill down to update. The only option you get is to reinstall which isn’t really feasible.

                                    7 votes
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                                      0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ability to temp suspend updates on slow/expensive connections

                                      We have reports of users on slow or expensive network connections (ie: Airplane, Hotel, Train, Cellular) that they would like to temporarily suspend updates until they are on an unmetered connection.

                                      We are requesting that a 'suspend updates' toggle switch be enabled in the client. We have found the cancel updates option is not totally reliable. Sometimes it will cancel the download after it has used the network (possibly at great expense).

                                      This affects our MacOS users mostly, but it would also apply to windows also. Windows has an API for handling network interface metering, so this is less pressing…

                                      5 votes
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                                        0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Notify customers of new endpoint releases

                                        We recently discovered initial installs of Sophos endpoint on Windows servers can cause a brief network outage since the installer runs Windows "Restart Manager" which can affect the networking stack.

                                        I asked support if endpoint software updates could cause the same behavior and was told yes this can happen, but it should rarely occur on updates.

                                        I also asked if it would be possible to be alerted when new releases are available so we can plan for potential issues on our servers and the answer was no.

                                        It would be great to be notified a head of time for new…

                                        4 votes
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                                          0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Speed up download time

                                          The Sophos Anti-Virus updates on a MacBook Air are incredibly slow. This happens at least once/day when the computer is awakened. So downloading email messages is delayed 5 or 10 minutes while Sophos works. Very frustrating. Is there another way?!!

                                          1 vote
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                                            2 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
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