Endpoint Protection

Suggest, discuss, and vote on new ideas for Sophos Endpoint Protection. Comprehensive security for users and data

Endpoint Protection

Suggest, discuss, and vote on new ideas for Sophos Endpoint Protection. Comprehensive security for users and data

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  1. Sophos Home Premium Authentication Required for Management Console

    Dear Support Team,

    I have observed that whenever you open the Sophos Home Premium agent on the Endpoint (client computer), it has a settings tab located on it. I have observed that by clicking this settings tab automatically takes you to the Sophos Home Premium Cloud Management Console, without even asking or prompting for the username or password on the website, which is quite insecure I would say.

    That way anyone using the home computer can change the policies and security settings. I want to enforce certain restriction on the Laptops used by the kids. Since the settings tab does…

    4 votes
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    1 comment  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  2. Uninstaller

    When there is problem with Endpoint, and reinstall is needed, after uninstall, there is lot of registry keys, and files left on the system. On some cases, i have to grab 3rd party tool to remove registry keys. It would be really helpful for us (aspecially in large enviroments), to have complete uninstaller. Something, that get rid of everything, all files, all registry keys, so i can do clean installation.
    Thanks in advance for your feedback.

    6 votes
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  3. Remote sdu

    It would be helpful to be able to start an SDU through Sophos central instead of having to connect to the computer in question and start one.

    6 votes
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    1 comment  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  4. New report type : USB allowed/blocked

    We are using the device control feature to block USB drives in most PCs and created sub-groups to allow certain PCs to have USB Access.
    Currently there is no reporting on how many computers have USB access allowed and how many have it denied, so kindly let us know about this feature

    2 votes
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to cancel manual scan initiated on client.

    A simple feature provided by other leading vendors is the ability to cancel a long-running manual scan. This is a basic User Interface feature. The alternative is for the user to reboot which is very counterproductive. It could be controlled via a policy if that is not desired by all customers.

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  6. Sophos compatible with Airwhatch product

    Hello Team,

    I have a customer that have suggested that Sophos be compatible with Airwhatch .

    Any ideas if that can happened in the future?

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow disabling the "No threats found" message

    Although I've disabled Desktop Messaging across the board in Sophos Central, endpoint users are still getting "No threats found" notifications.

    Sophos support has confirmed that there's no way to disable that message without editing the endpoint computer's registry to completely disable balloon notifications.

    Please add the ability to easily disable the "No threats found" message, as well as any other messages that aren't covered by Desktop Messaging.

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sending out authenticated Emails from Endpoint

    Endpoints send email alerts only through email server which accept emails without authentication. Such an "open relay" is a "no go". Sophos claims to be an "Gartner Endpoint Leader" in todays newsletter...

    But what about the simple security things?

    Im waiting for that function now for more then 10 years!

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  9. PureMessage Quarantine Web access: enable over HTTPS

    Please enable HTTPS web access to the PureMessage Quarantine store - this would enable us to allow access to it externally, very useful for people working remotely and using OWA and Exchange Mobile.

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  10. Delay Endpoint "Updating Failed" Toast Notifications

    Current, if a endpoint managed device has not been used for a period of time, the next user who powers this one and logs in will get a notification stating that the "Updating has failed". At this point the software has / is in the process of downloading (or shortly will do) updates to the device as normal.

    This present increased admin and support overheads when users log tickets.

    Suggestion to have the ability to either disable this notification or have logic which enables this to be delayed in displaying to the end user until either a set time after…

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  11. allow local and policy based exclusions to play nice

    Allow localized exclusions per machine/client to play nice with global policies from the management portal.
    Currently it appears that policy based exclusions prevent the ability to add additional exclusions at an agent or client level.
    It would be ideal to have the policy enforced when pushed out but still allow subordinate exclusions to be configured for end user networks and devices.

    For example:
    I have global policies that apply well to all clients but not all and as a result certain several clients have had to be purposefully removed from the policy target group. Having to reconfigure common exclusions for…

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  12. PC Helpline

    IQ TechLine has been providing quick and reliable solutions to users as well as businesses through PC helpline number. Their IT experts are always ready to deliver most reliable and enhanced services to improve the performance of a system.
    Website:-https://www.iqtechline.com/support-for-pc-optimization

    1 vote
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    6 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  13. Intercept X - SDU Tool - Troubleshooting Files Excluded

    While working with Support we provided the SDU logs for investigation. Sophos Support came back and requested some additional files not captured as part of the SDU tool. Please add an option in the SDU to include these sources.

    To obtain these files we needed to disable Tamper Protection, and copy the files ourselves.

    From Sophos Support:
    To further progress, we will also require you to copy, zip, and upload the following directories to our FTP. The reason we require these folders is because they contain the snapshots of the event in a .tgz format which our SDU tool does…

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  14. When Threat Case is not created revert to Pre-Intercept X behavior

    After upgrading to Intercept X with EDR in situations where are Threat Case is not created revert to the pre-Intercept X behavior of publishing the Detection Event as an Alert.

    "Note: Threat cases are only created for malicious detections; this does not include detections for PUAs, Application Control, Device Control, Web Control. Additionally if Sophos isn't able to automatically confirm a root cause, a Threat Case may not be generated."
    https://community.sophos.com/kb/en-us/125120

    We've gotten a number of malicious Events which haven't created corresponding Threat Cases for hosts assigned to the Intercept X with EDR policy. Sophos Support mentioned a Threat Case…

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow CPU % limiting for Sophos Processes

    Give the ability in Sophos Central to limit CPU usage for Sophos overall. This would apply to scheduled scanning as well as any process that is using high CPU at login. I want these things still happen but be less noticeable to users.

    22 votes
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  16. User-created policy can be disabled by settings, but remain enforced?

    In Sophos central, for some policy categories it is possible to set a user-created policy to enforced, but "disable" it from its settings.

    For example, suppose that in the Web Control section there is the base policy at the bottom and the user-created one above it. If the user-created policy is opened for editing, the very first setting is:
    Web Control: Enforce/Ignore the settings in this section of the policy

    This setting is different from the Enforce/Ignore policy on the far right tab. Hence, it may be the case that there is an "ignored" policy, which retains "enforced" status, thus…

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  17. file type

    Sophos real-time does not provide protection against all archive formats.

    My testing showed that rar, tar, 7z files are not scanned. Ticket/Case opened and confirmed with support 8554747.

    Would like to see more control over what file types/archives are scanned

    1 vote
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  18. new

    Even though folder exclusions recommended by Microsoft for Exchange Server 2016 are added to the Automatic exclusion list added to the servers, the recommended Exchange Server 2016 processes are not being added by Sophos Central. Would suggest to add those and the file extensions also.

    1 vote
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  19. Datenschutz deaktiviert

    It seems to be quite unlucky to me that an endpoint with installed, but inactive "device encryption" shows the user the red Alarm sign ""Datenschutz deaktiviert" (german language Version).
    This should only appear with an active "device encryption" policy. We have to tell the users to ignore this warning. I am afraid, this teaches them to ignore any warning by Sophos.

    6 votes
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    2 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  20. Machines not being able to contact Sophos Central

    Can the App Dev Team write or come with a script to where when a client machine has been accidentally removed from Sophos Central and the client cannot contact central that the script can uninstall client and or remove tamper protection from the client machine which in turns allow the IT Admin to reinstall the client over again so the machine can communicate with Central again. The process you all have now is time consuming especially If the client machine is at a remote site and the IT Admin is not in front to the machine to perform its administrative…

    2 votes
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