When a customer has a termed license which is due to expire, a license expiry notification is sent to the end user, stating that their licenses have expired. This notification is fine if their licenses have not been renewed and have expired.

However if their licenses have been renewed and there is a new termed contract in place.
Please do not email customers that their licenses have expired. As a result we end up with complaints from the end user that we have not renewed their licenses. Then have to explain it is Sophos fault for an automated service sending incorrect information to the end user. This looks very unprofessional and would like if these notifications are stopped when a user has a new termed license contracts in place.