Support Answers In E-Mails Without HTML In It & Become S/MIME Aware
HTML in emails is considered as a bad idea at least by the German CERT.
So it would be good if the Sophos Support would get away from this
marketing bullsh** and send his responses in plain text.
Furthermore it would be good, if the processes with email based sample submission
would be aware of S/MIME signed emails and evaluate the cryptographic signatures
instead of marking them "non-detect worthy" (big lol)
The as-is-state does not look professional.