Option to delete files when it can't be cleaned by Sophos
We have several site all around the world but Sophos is centraly managed which means that we cannot always physically go to client computers or remotely connect to them (because of time zone, bad internet connectivity, etc...).
So when an alert for files like those is raised in the console:
Manual malware cleanup required: 'Mal/VMProtBad-A' at 'G:\PortableApps\Sid Meier's Civilization V + DLC\CivilizationV_DX11.exe'
Manual malware cleanup required: 'Mal/Sality-D' at 'E:\hasna .scr'
Manual malware cleanup required: 'Mal/VB-OL' at 'E:\Data Dell.exe'
I would like to be able to select "Delete" and not just wait that something happen. Currently the only option is "Marked as resolved" which is useless if cannot directly access the concerned computer.
Such Alerts are lasting for weeks now, so it would be nice to be able to clean the dashboard.
Where possible we already include cleanup or delete options, only where we can’t do this is the option not shown.
I am using sophos 10.8 updated to today, but the system cannot remove Mal/....
And I cannot find it to remove it manually!!
May you help??
Darren i am sorry to inform you that on August 15 2020 the system is unable to remove that spyware... and tha it is so well hidden I can't find it to remove!!!
Byron Black commented
Darren, can you explain why Sophos is unable to remove certain files?
"only where we can’t do this is the option not shown"