Sophos Update Manager (SUM) Reset
SUM failing to update even after resetting it or repairing it.
The metadata in the database become corrupt, resulting in a constant cycle of incorrect package information.
Error Version information for product “windows endpoint security and control” was not gathered by dispatcher “dispatcherPrograms-2018-02-15T14-28-01-1”, as the last synchronisation of that product failed
Error decode operation failed with an unexpected error. Details: failed to read customer file content
What helped was information from an internal KBA: 111822
This was to reset the MetaData within the database. After this, the SUM then successfully updated.
Can we look at creating a method of checking this with the current data within the update manager itself and then it can repair itself?