Fix False Positives
Sophos has been aware of a simple False Positive since 18th January, 2017 where a simple Word Doc in a ZIP File (Created by a Medical Program) is flagged as Mal-DrodZp-A. It was logged as #6892784. I kept going back and forth with Sophos for 8 Months until Sophos demanded a Password for the ZIP File, which we could not comply with since it contained private Customer Data. Despite the many, many workarounds Sophos had me do, Sophos Endpoint STILL grabs the file every time a VSS copy is made, despite VSS being turned OFF. This produces thousands of errors in the Backup Logs and still kills our Client's Backups regularly. Sophos has repeatedly refused to refer the issue to their Developers to fix. This is absolutely no good enough! Sophos, please fix this!