Scan exclusions at the software level
Problem: we have experienced input lag (typing in various fields) within one of our in-house applications. In troubleshooting, we have determined that Intercept X and Hitman Pro were scanning the software for long periods of time throughout the work day and causing this input lag. After disabling both, the problem is alleviated. My suggestion is to perhaps offer the ability to exclude software from scans at the agent level so that all machines that might be affected within any given software program are not scanned by Sophos and therefore no longer affected.
Refer to technical support case #7726204
[Deleted User] commented
We experienced similar behaviour for some users when compiling certain software.
It would be really helpful if certain windows processes, executables or paths could be excluded from Hitman Pro background scans as we don't want to disable Hitman Pro completely.