Endpoint Protection

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Alert / Prompt user for reboot when Intercept X gets updated and reboot is required

Whenever the endpoint updates are installed that require a reboot to complete the installation - please prompt the user to reboot their computer at least 1 or 2 times a day. Currently, there will only be a red X on the Sophos Icon on the system tray stating that the update failed. The only way they can see that a reboot is required, is by looking in the update logs. When a reboot is required it should show that to the user and not just show an error. This goes for the console as well. When a reboot is needed this should not show up as an error. It should show up everywhere that a reboot is needed to complete the installation.

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  • Danielle Bingham commented  ·   ·  Flag as inappropriate

    I agree! Secondly, once the computer is rebooted, the alert in the console should clear on its own. Instead, an admin needs to manually clear each alert. Until we do so it always looks as if there are many failures which are false. There is no way to truly look at your computers and see the true status with all these false alerts.

  • Andrew Short commented  ·   ·  Flag as inappropriate

    The agent has enough control over the endpoint that we should be able to force a reboot when it is required. The interface could present all the usual "Reboot now", "Reboot Later" options.

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