Quarantined machines need to actually tell you they are
Recently had an issue with home users being blocked from accessing any website. Sophos just displayed a block message with no details.
After two months of going through tech support I found them in the quarantined rule, removing them obviously resolved the issue.
It would be fantastic if Sophos displayed the fact the machine was quarantined on the block message as this have saved me lots of time. I also believe it would benefit other customers as well.