Endpoint Protection

Suggest, discuss, and vote on new ideas for Sophos Endpoint Protection. Comprehensive security for users and data

Endpoint Protection

Suggest, discuss, and vote on new ideas for Sophos Endpoint Protection. Comprehensive security for users and data

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  1. MAC Address

    Would like to see the MAC Address listed on the Devices tab as well as to be able to export to a CSV file. This would be extremely helpful to those of us managing networks of 4000+ devices. I believe this information must be captured in the Sophos servers so I can't imagine it would be that hard to include in the Device information.

    28 votes
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    1 comment  ·  Cloud Console  ·  Flag idea as inappropriate…  ·  Admin →
  2. Offline Installation

    It would be nice for Sophos to have an offline installation. A number of remote sites in my case have very poor internet connectivity and having the installation files download during the installation process is tedious and unsuccessful in some cases.

    20 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Uninstaller

    When there is problem with Endpoint, and reinstall is needed, after uninstall, there is lot of registry keys, and files left on the system. On some cases, i have to grab 3rd party tool to remove registry keys. It would be really helpful for us (aspecially in large enviroments), to have complete uninstaller. Something, that get rid of everything, all files, all registry keys, so i can do clean installation.
    Thanks in advance for your feedback.

    16 votes
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  4. Warning for pending reboot after Exploit Prevention updates

    Every time Exploit Prevention has an update, each computer ends up in the "Computers with Errors" field, because it needs a reboot. You can't acknowledge them to remove them from that list, and they won't be removed until they reboot. We try not to reboot our users computers unless we have a scheduled maintenance.
    It would be nice if there was a distinction between an Error and a "reboot needed"

    I check that report to see when computers are legitimately having problems, so when every computer appears in that list after an update, it kind of defeats the purpose.

    4 votes
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    0 comments  ·  Sophos Enterprise Console (SEC)  ·  Flag idea as inappropriate…  ·  Admin →
  5. Endpoint Protection - show last login/update

    I'd really like it, if under Computer Management -> Manage Computers, it show the last update/login date of the computers in the list.
    This way it would be easier to keep track of old systems that are no longer updating.
    I'm sure that this also would be useful in the full version, for administrators to keep track of systems that are no longer using/need licences.

    7 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fix the Running malware in quarantine or cleanup failure indicator in Sophos Central

    We're constantly having hosts that have a status of red because Sophos is falsely reporting that "Running malware in quarantine or cleanup failure" Can we fix this or have an automated process to delete the events.db?

    18 votes
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    1 comment  ·  Cloud Console  ·  Flag idea as inappropriate…  ·  Admin →
  7. Excessive requests to reboot endpoint clients in the Sophos Enterprise Console.

    It seems that the higher up the ladder that the user is, the harder it is to get them to reboot. The disruption that closing their many, many, multi-tasking windows left open as project or task placards, makes it extremely difficult for them to pick up where they left off.

    Then a week after I had convinced all of my users to reboot for an update, I had another warning in the console to reboot all of the clients again.

    And now two weeks later, I have a new warning to reboot the endpoint users for Hitman.

    If we keep…

    18 votes
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    0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
  8. Control Retention Time/Size for logs stored on endpoints.

    It would be helpful to be able to specify the length of time or the maximum size of logs stored on endpoints, so that we can plan for storage requirements, rather than them growing indefinitely.

    2 votes
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    0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  9. Block single peripheral, whilst allowing all by default

    In Sophos Central, you can block all peripherals by default - and then have an allow list

    You can't do it the opposite way round, where you allow all devices and just have a block list.

    When trying to create a Peripheral Exemption to Block a device, with the default being Allow, it says that "Exemptions cannot be stricter than global settings."

    This mean that for a particular customer, we have to Allow around 300 USB devices just to block a singular device which a user brought in with malicious content on.

    It would be good to just block a…

    54 votes
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    0 comments  ·  Cloud Console  ·  Flag idea as inappropriate…  ·  Admin →
  10. Reboot Required Updates

    We have been seeing alot of reboot required on our systems/servers in the environment, with a message that computer is not protected. I understand that updates do require an update from time to time to update the software on the systems, but confused about why we are seeing these so frequently? Is there a way to set groups to have the software schedule a reboot at a certain time for a group of computers and then prompt (with popup), or reboot on logoff for the others by default action (with the exception of servers). This is just making me worried…

    3 votes
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    1 comment  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
  11. Path on virtual drives

    Please show in Central the actual file path on virtual disks, at the moment you only see the name: HardDiskVolumeXXX. Please also note case 8878429!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make Malware Removal More Powerful

    Sophos is really good at finding malware, but not so good at cleaning it up. Half the time it requires, "Manual Cleanup." If it had better/more powerful removal capabilities, that would be fantastic.

    5 votes
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    1 comment  ·  Malware prevention  ·  Flag idea as inappropriate…  ·  Admin →
  13. EDR

    Receiving an email alert when a new item is added into the Threat Analysis Center would be a great benefit.

    2 votes
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    1 comment  ·  Incident investigation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mac .DMG install package..desperately needed.

    Installation on Thousands of Mac's is practically impossible with an app installer. Why would you not give a .dmg install pachage that could be sent out via MDM solutions such as JAMF Casper or others? We can not rely on thousands of end user, in our case students from grade 5-12th to run through an install package. If we had known this beforehand, Sophos would not have been considered...

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. central add note

    It would be very convenient if administrator has the option to add a note to device for reference purpose.

    2 votes
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    0 comments  ·  Cloud Console  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sophos Home Premium Authentication Required for Management Console

    Dear Support Team,

    I have observed that whenever you open the Sophos Home Premium agent on the Endpoint (client computer), it has a settings tab located on it. I have observed that by clicking this settings tab automatically takes you to the Sophos Home Premium Cloud Management Console, without even asking or prompting for the username or password on the website, which is quite insecure I would say.

    That way anyone using the home computer can change the policies and security settings. I want to enforce certain restriction on the Laptops used by the kids. Since the settings tab does…

    4 votes
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    1 comment  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
  17. Device Control - USB Devices

    Is it possible to be able to restrict access to USB's my a unique ID - such as serial number?? Currently you can restrict my model but that doesn't stop an employee bringing in their own USB stick if it is the same make and model we us??

    Basically we want to be able to issue USB sticks out to staff and only allow those precise devices to connect. Not any device that happens to be the same model.

    45 votes
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    3 comments  ·  Device Control  ·  Flag idea as inappropriate…  ·  Admin →
  18. Avail Avast Customer Service To Cope-up Installation Issue

    Sometimes, when you are trying to install Avast antivirus you may encounter few technical glitches. Problems may be come-up due to having trouble in internet connection. So, check out your network whether it is working efficiently or not. Moreover, if nothing understands, then avail Avast Customer Service for reliable assistance as team of highly talented and knowledgeable person is working all day all night constantly to help you out. For making connection with them, you only need to call on the provided toll-free number and stay tuned with the dexterous engineer.
    https://www.avastsupporthelpnumber.com/avast-customer-service

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Alert for Formatted Devices

    Sophos to include a way to alert Administrators to PCs formatted [MAC andress] devices so that we know when and where a device has been formatted and whether or not Sophos has been reinstalled if it has the MAC information with the discovery of Sophos network.

    4 votes
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    0 comments  ·  New idea  ·  Flag idea as inappropriate…  ·  Admin →
  20. DLP Support for Mac OS

    Apparently Mac OS is not currently supported by Sophos Endpoint DLP. We have a decent number of Mac laptops in use in our environments and have a need to protect PII. Please consider building out the DLP module to support the Mac OS.

    17 votes
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    3 comments  ·  Data Leakage Prevention (DLP)  ·  Flag idea as inappropriate…  ·  Admin →
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