Endpoint Protection

Suggest, discuss, and vote on new ideas for Sophos Endpoint Protection. Comprehensive security for users and data

Endpoint Protection

Suggest, discuss, and vote on new ideas for Sophos Endpoint Protection. Comprehensive security for users and data

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  1. MAC Address

    Would like to see the MAC Address listed on the Devices tab as well as to be able to export to a CSV file. This would be extremely helpful to those of us managing networks of 4000+ devices. I believe this information must be captured in the Sophos servers so I can't imagine it would be that hard to include in the Device information.

    20 votes
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      0 comments  ·  Cloud Console  ·  Flag idea as inappropriate…  ·  Admin →
    • Sophos Home Premium Authentication Required for Management Console

      Dear Support Team,

      I have observed that whenever you open the Sophos Home Premium agent on the Endpoint (client computer), it has a settings tab located on it. I have observed that by clicking this settings tab automatically takes you to the Sophos Home Premium Cloud Management Console, without even asking or prompting for the username or password on the website, which is quite insecure I would say.

      That way anyone using the home computer can change the policies and security settings. I want to enforce certain restriction on the Laptops used by the kids. Since the settings tab does…

      4 votes
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        1 comment  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
      • Block single peripheral, whilst allowing all by default

        In Sophos Central, you can block all peripherals by default - and then have an allow list

        You can't do it the opposite way round, where you allow all devices and just have a block list.

        When trying to create a Peripheral Exemption to Block a device, with the default being Allow, it says that "Exemptions cannot be stricter than global settings."

        This mean that for a particular customer, we have to Allow around 300 USB devices just to block a singular device which a user brought in with malicious content on.

        It would be good to just block a…

        42 votes
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          0 comments  ·  Cloud Console  ·  Flag idea as inappropriate…  ·  Admin →
        • Offline Installation

          It would be nice for Sophos to have an offline installation. A number of remote sites in my case have very poor internet connectivity and having the installation files download during the installation process is tedious and unsuccessful in some cases.

          5 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Excessive requests to reboot endpoint clients in the Sophos Enterprise Console.

            It seems that the higher up the ladder that the user is, the harder it is to get them to reboot. The disruption that closing their many, many, multi-tasking windows left open as project or task placards, makes it extremely difficult for them to pick up where they left off.

            Then a week after I had convinced all of my users to reboot for an update, I had another warning in the console to reboot all of the clients again.

            And now two weeks later, I have a new warning to reboot the endpoint users for Hitman.

            If we keep…

            12 votes
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              0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
            • Alert for Formatted Devices

              Sophos to include a way to alert Administrators to PCs formatted [MAC andress] devices so that we know when and where a device has been formatted and whether or not Sophos has been reinstalled if it has the MAC information with the discovery of Sophos network.

              4 votes
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                0 comments  ·  New idea  ·  Flag idea as inappropriate…  ·  Admin →
              • Endpoint Protection - show last login/update

                I'd really like it, if under Computer Management -> Manage Computers, it show the last update/login date of the computers in the list.
                This way it would be easier to keep track of old systems that are no longer updating.
                I'm sure that this also would be useful in the full version, for administrators to keep track of systems that are no longer using/need licences.

                3 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Option to delete files when it can't be cleaned by Sophos

                  We have several site all around the world but Sophos is centraly managed which means that we cannot always physically go to client computers or remotely connect to them (because of time zone, bad internet connectivity, etc...).

                  So when an alert for files like those is raised in the console:
                  Manual malware cleanup required: 'Mal/VMProtBad-A' at 'G:\PortableApps\Sid Meier's Civilization V + DLC\CivilizationV_DX11.exe'
                  Manual malware cleanup required: 'Mal/Sality-D' at 'E:\hasna .scr'
                  Manual malware cleanup required: 'Mal/VB-OL' at 'E:\Data Dell.exe'

                  I would like to be able to select "Delete" and not just wait that something happen. Currently the only option is "Marked…

                  23 votes
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                    0 comments  ·  Cloud Console  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fix the Running malware in quarantine or cleanup failure indicator in Sophos Central

                    We're constantly having hosts that have a status of red because Sophos is falsely reporting that "Running malware in quarantine or cleanup failure" Can we fix this or have an automated process to delete the events.db?

                    8 votes
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                      0 comments  ·  Cloud Console  ·  Flag idea as inappropriate…  ·  Admin →
                    • Remote sdu

                      It would be helpful to be able to start an SDU through Sophos central instead of having to connect to the computer in question and start one.

                      6 votes
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                        1 comment  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
                      • DLP Support for Mac OS

                        Apparently Mac OS is not currently supported by Sophos Endpoint DLP. We have a decent number of Mac laptops in use in our environments and have a need to protect PII. Please consider building out the DLP module to support the Mac OS.

                        10 votes
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                          3 comments  ·  Data Leakage Prevention (DLP)  ·  Flag idea as inappropriate…  ·  Admin →
                        • Make Malware Removal More Powerful

                          Sophos is really good at finding malware, but not so good at cleaning it up. Half the time it requires, "Manual Cleanup." If it had better/more powerful removal capabilities, that would be fantastic.

                          2 votes
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                            0 comments  ·  Malware prevention  ·  Flag idea as inappropriate…  ·  Admin →
                          • RBAC Granular Control For Groups

                            Groups:

                            Top Level
                            >Sales
                            > UK
                            > Germany

                            Have the ability for the user to only access Sales and Germany only, excluding UK. This will give them the ability to control these sub-estates only.

                            Is this coming?

                            1 vote
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                              1 comment  ·  Sophos Enterprise Console (SEC)  ·  Flag idea as inappropriate…  ·  Admin →
                            • For Sophos Web Control, could we have warning windows pops up for https websites which fall into the warn web usage category?

                              For Sophos Web Control, could we have warning windows pops up for https websites which fall into the warn web usage category? Currently warning windows will pop up for http websites which fall into the warn web usage category only.

                              3 votes
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                                0 comments  ·  Web Security/Control  ·  Flag idea as inappropriate…  ·  Admin →
                              • Uninstaller

                                When there is problem with Endpoint, and reinstall is needed, after uninstall, there is lot of registry keys, and files left on the system. On some cases, i have to grab 3rd party tool to remove registry keys. It would be really helpful for us (aspecially in large enviroments), to have complete uninstaller. Something, that get rid of everything, all files, all registry keys, so i can do clean installation.
                                Thanks in advance for your feedback.

                                2 votes
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                                  0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
                                • Uninstall and Repair Endpoints via Sophos Enterprise Console

                                  The uninstall and repair options via console would make it easier to manage a large number of machines, mainly because sometimes it is difficult to get access to some of them.

                                  139 votes
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                                    Awaiting Feedback  ·  10 comments  ·  Sophos Enterprise Console (SEC)  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Indication on the Sophos Icon by the time if a computer requires a reboot to complete update

                                    When Sophos requires a restart of the computer to complete an update it would be really good if the sophos icon by the time changed to a yellow exclamation mark or something so the end user would know to notifiy system administrator that Sophos needed attention. Or they could just restart the computer.

                                    7 votes
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                                      0 comments  ·  Updating  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Force Uninstall Utility

                                      A support tech told me awhile back that you may be working on a utility to forcefully remove the software and all of its relevant registry keys, folder structure, services, etc. I think this should be made a priority as it seems we are constantly uninstalling and reinstalling only to have the same problems after reinstalling.

                                      Your KB article for a manual uninstall is insufficient.

                                      117 votes
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                                        Started  ·  12 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
                                      • allow local and policy based exclusions to play nice

                                        Allow localized exclusions per machine/client to play nice with global policies from the management portal.
                                        Currently it appears that policy based exclusions prevent the ability to add additional exclusions at an agent or client level.
                                        It would be ideal to have the policy enforced when pushed out but still allow subordinate exclusions to be configured for end user networks and devices.

                                        For example:
                                        I have global policies that apply well to all clients but not all and as a result certain several clients have had to be purposefully removed from the policy target group. Having to reconfigure common exclusions for…

                                        1 vote
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                                          0 comments  ·  General Endpoint  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Tamper Protection - When any Sophos process is attempted to be ended

                                          Our PCI-DSS Level 1 audit has asked us to show logs when any attempt to kill any Sophos process is done. None can be found, despite Sophos Support claiming an event is logged in Event Viewer - no Event Source, Event ID or other information was provided to prove this is the case. An "Access Denied" Error is generated by tamper protection, that's nice. We have no proof that someone or something attempted to circumvent Sophos until it has actually be circumvented - alert in Sophos central that the computer is no longer protected, nor how long this attempt to…

                                          1 vote
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                                            0 comments  ·  Compromise detection  ·  Flag idea as inappropriate…  ·  Admin →
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