Enable extended logging of RED device-connections on the UTM. This should include the following infos:
- RED downloaded config from provisioning server
- RED has initialized firmware update
- DHCP-config the RED received (if configured as DHCP)

This would greatly enhance the ability of the admin to debug RED-issues before opening a support call with the Partner and/or Sophos and may speed up recovery times.
Therefore it would be beneficial to all parties :-)