Email notification to receipient for Quarantined emails
This feature would be useful to clients that needs real-time notification for emails quarantined instead of waiting for the Quarantine Report or wondering why they have not received an important email that they are waiting for.
Any news about that feature request?
Patrick Lo commented
Most companies will block certain type of content to pass through Sophos. For instance, email with macro-enabled Excel file is high risk. This kind of content shall be prohibited in UTM. However, in real situation, such kind of message is known by user and they allow this if the sender is trusted. As a result, user don't know the email was quarantined by Sophos unless sender inform them. Then they will complain.
So real-time notification is very important. My comment is simply inform the users in "To" field (there may be tons of Cc users).
I had so many complaints about missing mails (delivered to late cause of quarantine) that I have written a script on my own to check the quarantine folders every 20 minutes - and send me an mail if and how many mails are currently quarantined.
Would be easier if Sophos would implement this on their own!
Thomas Hangartner commented
It's not practical to wait several hours before getting a report, that a message was quarantined. This way, we miss important informations. Best solution would be sending a report immediately or at least every hour.
Yes, this feature is a must for a product designated for professional usage. We need real-time notification of the recipient, too.
This is a must! At least for "unscanable content" (i.e. encrypted zips/pdfs etc.) the smtp proxy should inform the recipient. Other solutions simply remove the attachment and replace it with a .txt notice.
Yes, also the administrator should be able to be notified on quarantine events (e.g. malware blocked, file extension filtered) so the admin does not have to check the mail manager that often every day.
Neil Cox commented
Yes - like the old Sophos Email Appliance, we could block incoming ZIP files but send on an email to the recipient to ask them to contact the helpdesk to arrange delivery.