Reset a device to factory settings using a paper clip
When a Sophos UTM device is rendered inoperable due to a software or configuration problem, provide a means to reset the device to factory settings by using a paperclip to press a reset button. Like a Airport express device or many other electronic devices, it should not be possible to press the reset button accidentally.
When the reset button is depressed, beep several times, format the internal hard disk, install the software from an internal flash drive, or hidden recovery partition and when done, beep several times to notify the user its done.
When the system is restored, permit the user to login to the webadmin application using either the serial number or Mac address of the device as the password.
This has several benefits. Its more convenient, since I don't have to find a VGA screen to connect to the device to get to the terminal. I also don't have to wait 2 hours to download the ISO from the internet, burn it and connect a USB CD-ROM to the device wait for it to be installed, connect a local device to it etc.
When a new version of the software comes along, feel free to "patch" the recovery partition. Alternatively, allow me to boot into the recovery partition or flash drive and run diagnostics on the hardware, incl. the hard disk.
Absolutely does not work, doing this will fully brick your device. The only way to recover a inoperable device is to use the console and specific commands that are not published. Sophos seems like a great product on the surface, but it is so easy to brick this device just AVOID IT! Sonicwall, Watchguard have much better resilency and albeit they cost a little more.
Using bad words here is not allowed, otherwise i would use a few.
Reset button does not work and it requires a prehistoric monitor and an even older type of cable to do the job.
I own a Sophos UTM 9 device. I put in the paper Clip while the utm is running. But there were no beeps not matter how Long I had pressed the button. The UTM went down and restarted itself but it came up unchanged. Any Ideas?
doesn work, reset yust rest device, no reset to factory default