get more hold music for Sophos USA tech support.
Add additional songs/variety to the "hold" music rotation for the Sophos USA technical support number.
AND still a problem. It's so loud we can't talk on a merged call.
My GOD, please. Everytime I call tech support it's always a negative experience. Now as soon as I hear that canned three minute repeat of soulless jazz, I am instantly enaraged.